Question about Adobe Photoshop Elements 2.0 for PC

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Adobe photoshop elements 2.0 Plus photoshop album 2.0 serial numbers

Approx. 2 years ago I purchased and installed the above package from Frys and I now have a new computer and I cannot find my serial number to these products. I have the original CD and I have the application running on my old computer but I cannot find the serial number to reinstall on new computer.

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  • Anonymous Sep 07, 2008

    je veut le seriel number de adobe photoshop albume

  • Anonymous Mar 25, 2014

    I purchases Adobe photoshop elements last year but I uninstalled it. When I put the DVD in it would not let me re-install it as I could not find the product code. I Ihave now purchased Photoshop elements 12 but Adobe did not recognise my password. I have had an e-mail to contact this link to re-set it.

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Hi there!

As i understand you has lost your serial number and are trying to install Adobe on a new PC.

Have you ever registered your product online? Do you still have the original receipt? If so, call Adobe Customer Support and they would help you.
Next you could call your distributor from whom you bought the package(frys) and ask him for the receipt number or the serial number if he has the copy.
This statement is taken from Adobe site
"If you cannot find your serial number and it is not in our registration database, Adobe can reissue your serial number in certain cases. This applies only to current shipping versions of Adobe branded or Macromedia branded products, and one version prior to the current version. Please contact Adobe Customer Service with a copy of your Proof of Purchase "

Click on the link to find the above Statement,
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15292&sliceId=2

Click on the below link to find Customer Service in your country and region,

http://www.adobe.com/support/contact/

Regards,

Olafsson.

Posted on Sep 26, 2008

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Posted on Jan 02, 2017

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Where do I find the serial number so I can register product


Read this from Adobe
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When attempting to start Adobe Photoshop Elements 2, I get this message " Could not complete your request because of missing or invalid personalization information." Using a PC running XP home service pack...


OK, loads of different fixes for this, have fun.

These errors are caused when a version of Photoshop CS is already on the computer, such as a beta copy, or if your registration information file does not get written properly or is damaged. If multiple copies of Photoshop are in the Applications folder, or if a beta or tryout version is installed in addition to the regular version, the system and Photoshop may confuse which files to use to verify personalization. This confusion can lead to personalization errors when launching the application.

The Photoshop CS installer personalizes the Photoshop CS application within the Applications folder in alphabetical order. If multiple instances of the Photoshop CS folder are present, only the first one alphabetically will be personalized. New installations of Photoshop CS (which folder falls alphabetically after the first installation) will not be personalized.

A damaged or incorrectly written personalization file (userreg or ps.sif) can also cause Photoshop to return a personalization error when you start it.

Do one or more of the following solutions:

Solution 1: Remove and then reinstall Photoshop.

If Photoshop's serial number is not displayed on the bottom of Photoshop CS's splash screen upon opening Photoshop, you may have another version of Photoshop CS on the computer. Empty the trash, remove the copy of Photoshop and reinstall it. It is especially important to remove any beta copies of Photoshop you may have.

To remove and then reinstall Photoshop:

1. Move any personal files from the Adobe Photoshop CS folder(s) on the hard disk to another location.

2. Delete all Adobe Photoshop CS folder(s) in the Applications folder.

3. Drag the Users/[user name]/Library/Preferences/Adobe Photoshop CS Settings folder to the Trash.

4. Insert the Photoshop CD-ROM, double-click the installer file in the Photoshop folder on the CD-ROM, and then follow the on-screen instructions to complete the installation.

Solution 2: Remove and then reinstall Photoshop in another location.

If you uninstall and reinstall and still get personalization errors, or if you cannot locate an installed copy, uninstall any copies you find, empty the trash, and then remove Photoshop, and then reinstall Photoshop in another location that is alphabetically in front of any other installation.

To remove Photoshop and install it in a new location:

1. Move any personal files from the Adobe Photoshop CS folders on the hard disk to another location.

2. Delete all Adobe Photoshop CS folders in the Applications folder.

3. Drag the Users/[user name]/Library/Preferences/Adobe Photoshop CS Settings folder to the Trash.

4. Create a subfolder in the Applications folder, that is named differently from the default Photoshop install folder (Adobe Photoshop CS), and is is alphabetically in front of the other version of Photoshop, such as \Applications\aaaa\Adobe Photoshop CS.

5. Reinstall Photoshop CS and select the new subfolder (created in Step 4) as the install folder when prompted for the installation location.

Solution 3: Use the ImageReady personalization file.

If Photoshop's serial number is displayed on the splash screen, or you performed the solutions referred to above, the cause of the errors is a personalization file that is not written correctly or is damaged. If you can successfully open ImageReady, you can use ImageReady's personalization file for Photoshop.

To Use the ImageReady personalization file:

1. Ctrl+click the Adobe Photoshop CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents.

2. Open the Contents folder, and then open the Resources folder.

3. Locate the USERREG file in the Resources folder, and drag it to the desktop. Keep the Resources folder open.

4. Ctrl+click the Adobe ImageReady CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents.

5. Open the Contents folder, and then open the Resources folder.

6. Locate the USERREG file in the ImageReady Resources folder, and copy it to the Photoshop Package's Contents/Resource folder.

7. Close all open folders, and restart Photoshop. Restart ImageReady to make sure that the USERREG file was copied, not moved, to the Photoshop Package's Contents/Resource folder.

Solution 4: Replace the Photoshop .sif file.

If Photoshop does not open without error, also replace the .sif file:

1. Ctrl+click the Adobe Photoshop CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents.

2. Open the Contents folder, and then open the Resources folder and the ASN folder in the Resources folder.

3. Locate the PS.SIF file in the ASN folder, and drag it to the desktop. Keep the ASN folder open.

4. Ctrl+click the Adobe ImageReady CS application file in Applications/Adobe Photoshop CS and choose Show Package Contents.

5. Open the Contents folder, and then open the Resources folder and the ASN folder in the Resources folder.

6. Locate the PS.SIF file in the ASN folder, and copy it to the Photoshop Package's Contents/Resource folder.

7. Close all open folders, and restart Photoshop. Also restart ImageReady to make sure the PS.SIF file was copied, not moved to the Photoshop Package's Contents/Resource folder.

8. In setup editor, under components, expand the Typelibrary.tlb component. Expand advertising and remove all entries under it. (should be only one.)
Compile and install.

I know its a lot, but Adobe is a complicated program:) Source(s): http://kb.adobe.com

Aug 10, 2009 | Adobe Photoshop Elements 2.0

2 Answers

Lost serial number


Hi there!

As i understand you have lost your serial number and are trying to install Adobe on a new PC.

Have you ever registered your product online? Do you still have the original receipt? If so, call Adobe Customer Support and they would help you.
Next you could call your distributor from whom you bought the package(frys) and ask him for the receipt number or the serial number if he has the copy.
This statement is taken from Adobe site
"If you cannot find your serial number and it is not in our registration database, Adobe can reissue your serial number in certain cases. This applies only to current shipping versions of Adobe branded or Macromedia branded products, and one version prior to the current version. Please contact Adobe Customer Service with a copy of your Proof of Purchase "

Click on the link to find the above Statement,
http://kb.adobe.com/selfservice/viewContent.do?externalId=tn_15292&sliceId=2

Click on the below link to find Customer Service in your country and region,

http://www.adobe.com/support/contact/

Regards,

Olafsson.

Jun 29, 2008 | Adobe Photoshop Elements 2.0 for PC

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