Question about Creative Labs Zen Touch MP3 Player

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No firmware on Creative Labs Zen Touch

You suggested I reinstall the firmware, however, if you read the original post you will see I said that whenever I connect to the pc for whatever reason, it says "no device connected"

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For detailed instructions on how to troubleshoot your Zen, click here

Posted on Aug 20, 2008

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But when you connect the it to system. dont you get a alert in system try that a "FOUND NEW HARDWARE"?

just tell me what is the exact message what you get in your system when you connect the device.

if the system does not detects anything about the drive then there is nothing that can be done about the drive.

Posted on Aug 19, 2008

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1 Answer

Corrupt firmware


Reset the player by holding down the play/pause button and pressing the reset button with a paperclip at the same time. (the reset button looks like a little hole on the side.) This will put the player into recovery mode. Try rebooting the player. if this doesn't work, reinstall the firmware using that option in recovery mode. For more information go to the knowledge base at creative labs for your player.

Aug 14, 2008 | Creative Labs Zen Digital Media Player

6 Answers

Creative Zen Touch has no firmware installed


then i would suggest you to reinstall the firmware of the player once.

this will clear the problem

Aug 18, 2008 | Creative Labs Zen Touch MP3 Player

3 Answers

Creative Zen Firmware Problem


There's an updated firmware download: Firmware 1.32.01. Try downloading that.

Aug 13, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Creative zen mp3 help please


You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:

To Erase the Firmware:

1. Get a paperclip and straighten it out.

2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.

3. Select "Reload Firmware."

To Load the new Firmware:

Go to www.Creative.com/support --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.

Apr 02, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

It doesn't work!


Maybe a corrupt file or such is loaded on it. Try loading the format screen and formatting the zen and reinstalling the firmware. It's worth a shot.

Apr 01, 2008 | Creative Labs Zen Touch MP3 Player

3 Answers

Creative Zen Touch firmware problem


Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.

Now for the fun stuff:

Sounds like the same problem I've resolved several times in the past on here.

1. Plug in the device.
2. Goto device manager in control panel and remove the device drivers.
3. Reboot if it asks you to, make sure to unplug the device.
4. Goto device manager again, remove the USB hubs.
5. Don't reboot.
6. Goto control panel, add remove software or equivalent for windows vista ultimate.
7. Select creative labs, and uninstall any and every zen related software.
8. Don't reboot.
9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely.
10. Select windows media player select uninstall, or downgrade accordingly.
11. Make sure your zen touch is not plugged in and reboot your system.
12. After system loads, plug in the device and run the firmware software again.

And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.

BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.

Mar 15, 2008 | Creative Labs Zen Touch MP3 Player

2 Answers

Creative Zen Touch


you can go to the creative website by clicking this

http://www.creative.com/language.asp?sDestUrl=/support/downloads


and you can download drivers, firmware from any operating system you have.

Feb 14, 2008 | Creative Labs Zen Touch MP3 Player

1 Answer

Creative zen



· Download recovery tool off creative's website.

http://us.creative.com/support/downloads/

Sep 30, 2007 | Creative Labs Zen Touch MP3 Player

5 Answers

Confused!!!!


there might still be hope. If you downloaded firmware version 2.11.01 it will not be recognized by creative organizer; you will need to install plugins to make creative organizer recognize it again. Go to www.creative.com/support --> downloads and follow the links to download the plugins. There are 1 or 2 to download. Do you have windows media player 10? If so then the zen should be recognized in wmp 10 and you can download songs that way. If you have windows media player 11, you will need to roll back to windows media player 10 for it to be recognized. NOTE: if you don't use windows media player to sync songs, then just ignore everything I said about it.

Sep 16, 2007 | Creative Labs Zen Touch MP3 Player

1 Answer

*firmware problem*


did you have any news about it?

Aug 26, 2006 | Creative Labs Zen Touch MP3 Player

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