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I'd suggest that you do a soft reset of your player. You will find the reset button next to the 'power on' button on the side of the player. Please hold the Reset button using a pen tip or other sharp object for 10 seconds. Now turn it on.
Very likely your firmware is corrupt. The only solution at this point would probably, and I say that b/c this is troublshooting in a posting forum, be to reformat the device. After that, the firmware would need to be reloaded. Hopefully you have backed up your vids , pics and music.
all you need to do is push and hold the ^ (up) key on the front and the Volume + key on the side for a few seconds. This will force the hddto reset and turn off. Now you can turn it back on and continue using it. Please note this doesn’t erase the data or music off the MP3 player.
Reset the player by inserting a paerlcip into the reset hole. If that fails, go to Philips' website and upgrade the firmware on your player to solve the freezing issue permanently. Actually, don't go to Philips website - run the Philips Device Manager and select Update. If the device manager won't recognize the player, unplug the GoGear, hold in either the shuffle button or volume + and reconnect it to the computer until a Found New Hardware Wizard window pops up.
Triple Reset for Philips’ GoGear: Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off.Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab.Reset the player one more time while connected to computer. Follow the repair instructions. After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again. -Tha Mp3 Doctor
Disconnect the GoGear from the computer Reset it first (pinhole in back - safety pins work best), even if nothing happens - just to be on the safe side Nothing will happen still, but we are OK Make sure the power is off, and hold in the volume + button, reconnect the GoGear to the computer while holding in the volume + button, and continue holding volume + until a window pops us saying Found New Hardware Wizard Go through the Found New Hardware Wizard, and the GoGear should be working again - the player will be revived
Write me back if this fails to resolve the problem.