Hi. I have a Creative Zen Touch 40gb (it's old but I love it). For ages I loaded tracks using Real player (v10, v11 wouldn't work with my Touch). Then it wouldn't recognise the player so in frustration I rebooted, cleaned disc etc and reformatted. Now it has no firmware(??) and when I connect to anything either Recovery Tool or relevant pages on Creative website it says "no player connected".
Now when you turn it on it flashes briefly with "Firmware Problem" then just goes into Recovery Mode. Is there any hope for it (or me!) at all? Thanks.
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uninstall Media Player 11 (rollback) or get Media Player 10 to install. This seems to be key.
3. You will then need to go to the microsoft web site and download kb891122 (If you have an old version of Media Player 10 get the new version. Make sure you remember where they were downloaded and what they are called.
4. Go to the manual creative downloads and get (a) the latest drivers from the creative web site which would also allow you to use the latest firmware and (b) the latest firmware.
5. Remove all Creative software and drivers from the Add/Remove programs option in the control panel. You may have to uninstall
6. Next go to start --- > run --->regedit. This will open the registry. Search and delete every instance of creative and zen. You will also find an instance that shows the mtp (key says video something or other). You will need to delete that key too (but it only removed for me when the creative zen touch was connected) (again delete this registry key not just the instance pointing to the name - hitting tab once will get you to the key). Close the registry when done.
7. Next go to the hardware manager (easiest way - right click on my computer left click on properties and then select Hardware and then Device manager).
8. Under Universial Serial Bus Controllers uninstall each and every instance of USB Root HUB (be careful if you have a USB mouse and keyboard because this will deactivate them all - Hopefully you saved a ps2 mouse/keyboard or have adapters) THe USB Root Hubs will reinstall upon restart which you should do next. Make sure the zen is not connected.
9. After you restart then start up Windows Media Player and go to the Sync option - I added a couple of files to sync to help with the force reset later with the zen touch.
10. Install the latest drivers that you downloaded from the creative web site (assuming you followed the same order I am placing them in). If not go to the manual download section of the creative site and get them now.
11. Now connect the Zen Touch.
12. While both Windows Media Player and the Zen touch are connected and running - run the firmware upgrade (which again you either have already or need to get from the manual download section of the creative site now).
13. After the firmware is installed go to the creative web site and the automatic download should now recognize the device and get you all the software that you need to operate the player at its optimal performance
You will need to put the Zen into recovery mode and erase the firmware, then reload the firmware. Follow these steps:
To Erase the Firmware:
1. Get a paperclip and straighten it out.
2. Hold down the Play/Pause button, and put the paperclip through the reset hole. Release the paperclip while continuing to press the Play/Pause button until you see the screen change.
3. Select "Reload Firmware."
To Load the new Firmware:
Go to www.Creative.com/support --> downloads. Click through the navigation and download the latest Zen Touch firmware. Reboot your computer, then plug in your Zen via USB cable. Double-click the firmware icon and then click upgrade.
Before preceding, goto control panel, add/remove programs (vista equivalent) select windows media player and uninstall note the response it gives you. If it is going to allow you to uninstall OR downgrade windows media player to version 9 then keep going. If not, then find another computer that you've never used the player on try upgrading firmware there, make SURE it's got windows media player 9 by downgrading it in add/remove programs.
Now for the fun stuff:
Sounds like the same problem I've resolved several times in the past on here.
1. Plug in the device. 2. Goto device manager in control panel and remove the device drivers. 3. Reboot if it asks you to, make sure to unplug the device. 4. Goto device manager again, remove the USB hubs. 5. Don't reboot. 6. Goto control panel, add remove software or equivalent for windows vista ultimate. 7. Select creative labs, and uninstall any and every zen related software. 8. Don't reboot. 9. Goto my computer, find the creative directory located on your main hard drive at \program files\creative. Deleted it completely. 10. Select windows media player select uninstall, or downgrade accordingly. 11. Make sure your zen touch is not plugged in and reboot your system. 12. After system loads, plug in the device and run the firmware software again.
And if you wish, reinstall windows media player 10 and the creative software (which you don't need at all with vista) all the other drivers should reinstall themselves.
BTW it's a hell of alot easier to just use another CPU if you have access to one, I've done it both ways and it saves alot of time.
·1. remove all creative software from your pc (do this from start menu/settings/control panel/add or remove programs)
2. Uninstall Windows Media Player 11 and Windows Media Player 11 runtime. This will rollback the pc to an earlier version of WMP.
3. Download the latest version of the zen driver from this location: http://us.creative.com/support/downl...ame=Windows+XP
4. Make sure the zen is not connected to the pc and install run the exe file to install the software on your pc. at some point, the install will tell you that the unit is not connected. Connect the unit to proceed. it will also notify you that you are replacing an existing software, or something to that effect. I accepted or said OK to this popup. Once the firmware is installed, my started to work fine. You can now reinstall WMP from microsoft website. Hope this works for you. you might want to verify that your new player has the latest firmware available, as this might address the unresponsive-button issue you're having. Firmware updates are surprisingly easy - you just download the firmware file from Creative's website, plug in your player, and double-click the downloaded file. It's that easy. All else failes download the recovery tool from creatives website.
Find an XP computer with WIndows Media 10 only nothing higher. If you can't find a computer like that uninstall any WMP newer than WMP 10 and then reinstall WMP 10. There is a bug in WMP 11 and its just best to avoid this until you have upgraded your firmaware to 2.x. If you don't have the newer firmware 2.x download it. Now click on the firmware program then on your Zen Xtra select Load OS when prompt to connect the USB cable going to your computer. It should see your Zen now and should pop up that stupid window that you need to scroll at the bottom and click agree to get rid of then your Zen should reboot a few times don't touch it!! It will tell you when its done. If you can't get it to see your Zen try plugging and unplugging the USB cable. The best way is to do a fresh install of Window XP SP1 and install noting but WMP 10. You also can d/l the 1.x firmware then load it then load firmware 2.x then just agree with everything and it should work. I have upgraded and updated 6 of these Zen Xtras. Anyone that want a 120G Zen Xtra I am on Ebay: cheap-xbox-drives I also can do upgrades to your existing Zen Xtras Players.