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Dell 926 printer

Hi, have just changed my black ink cartridge on my dell 926 all in one printer, keeps getting a error message saying unsupported cartridge,i have changed the cartridge with the on-line store i purchased it from and they told me to run the cleaning program a few times ,which i did,but still nothing.can you help? thanks.

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  • Anonymous Nov 05, 2008

    I get an "unsupported cartridge" error message.

  • ronbarb6620 Mar 08, 2009

    my printer has sit for 4-6 months. Now it won't print. It says unsupported...

    what do I do?

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1 Answer

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  • 19,396 Answers

Dell cartridge are quite expensive, and refilled and non original cartridge are often not accepted by Dell printer. If you use non original cartridge often you keep getting this message unless you replace both cartridges.
Be also careful also if you use refilled, sometimes refilled can leak all over the inside of your Dell printer right when ink is coming to the end.
In your case try replacing both cartriges at the time, this usually clears the error.
A suggestion: Dell small inkjets are sold at a price often inferior to the cartridge set price, and now you know why, ask the price for a new Lexmark, HP, Epson,Brother, Canon etc. next time you have to replace a cartridge set, it may be worth buying a new printer.
Apart small inkjet sector, Dell produces excellent laser printers, computers, laptops and more.

You can read more opinions on small dell inkjets here or using google.

Posted on Aug 18, 2008

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1 Answer

It keeps printing alignment over and over


Sounds like a bad sensor in the Dell Series 9 ink cartridge.

You are using Dell Series 9 ink cartridges, correct?

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 9 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 9 color cartridge.

You are using Dell Series 9 ink cartridges, correct?

Dell Series 9 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 9 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

Black cartridge = black side(left side) Color cartridge = color side(right side)

Photo cartridge = black side(left side) Color cartridge = color side(right side)

It is possible to get a Dell Series 9 cartridge with a bad sensor. Contact the place of purchase for a replacement.


Rick

Jun 11, 2011 | Dell 926 All-In-One InkJet Printer

1 Answer

I have a Dell Photo926 printer. I just changed the color ink cartridge and it is giving me an alignment error stating remove tape from cartridge. There is not any tape on the cartridge. I have ran the...


Are you using Dell Series 9 ink cartridges?

Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

Power on the printer. Open the printer and take out the Dell Series 9 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 9 color cartridge.

You are using Dell Series 9 ink cartridges, correct?

Dell Series 9 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 9 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

Black cartridge = black side(left side) Color cartridge = color side(right side)

Photo cartridge = black side(left side) Color cartridge = color side(right side)

It is possible to get a Dell Series 9 cartridge with a bad sensor. Contact the place of purchase for a replacement.


Rick

Apr 26, 2011 | Dell 926 All-In-One InkJet Printer

1 Answer

My Dad bought new ink cartridges ( black and color) and installed them in the printer and it is not registering that they are installed. What are some things I should check for and how can I fix this????


After installing new ink cartridges in your Dell all-in-one 926 printer, you may receive an error message telling you the print does not recognize the new cartridges. Refilled or third-party cartridges, which Dell does not recommend using with the 926, often trigger the error message. You may also receive this error after you have been using the same ink cartridges for some time. Whether the cartridges are new or not, the error can be caused by a number of sources. Following the steps below should clear up print cartridge problem.

  • 1

    Open the Dell 926's front cover with the power on and wait for the cartridge carriage to come to a stop. Remove the ink cartridges by pressing on the tabs at the top of each cartridge. Check the cartridges to make sure you have removed all of the blue protective plastic film. Look for the "Dell" logo stamped into the cartridges' lids to ensure they are genuine cartridges.

  • 2

    Clean the shiny metal portions of the ink cartridges with a damp microfiber cloth. Allow each cartridge to dry completely.

  • 3

    Clean out any paper, staples or other debris that you may be able to see, then reinsert the cartridges into their appropriate slots. Put the black ink cartridge into the left slot and the color cartridge into the right slot. Make sure both click back into place.

  • 4

    Close the Dell 926's front cover and turn off the printer. Unplug the power cord and USB cable from the printer for five seconds, then reconnect them.


  • If your Dell 926 fails to recognize the print cartridges after following the above instructions,

    take it to a repair shop for servicing.


    Good Luck and Happy Printing

    Jan 26, 2011 | Dell 926 All-In-One InkJet Printer

    1 Answer

    DELL PHOTO 926- ALL IN ONE- ERROR CODE- "UNSUPPORTED INK CARTRIDGE" HOW TO FIX THIS?


    Follow the below instructions

    1. Lift the printer unit up. Position the scanner support beam between the tabs to hold the printer unit lid open. The ink cartridge carrier moves to the loading position in the center of the printer.

    2. Press down on the lever in front of the right and left ink cartridges lid. The lid opens and raises up.

    3. Remove the color and black ink cartridges from the carrier. Inspect the cartridges to ensure that it is compatible with the Dell 926 printer. The proper cartridge is called Dell 926 Standard Capacity Color Ink and Dell Standard Capacity Black Ink.

    4. Examine the cartridges for any tape over the ink nozzle. New cartridges have a strip of tape covering the bottom of the cartridge that must be removed before installing into the printer.

    5. Insert the cartridges into the carrier so the label is on top with the color logo side going in first. Press the lid down to snap it into place.

    6. Push the scanner support bar back to release it. Lower the printer unit until it is closed.

    7. Turn the printer off. Restart the computer. Turn the printer on. If the error message appears again, the cartridges may be defective and needs to be replaced.

    I hope this clears up your problem.


    Good Luck and Have a Nice Day!!

    Jan 25, 2011 | Dell 926 All-In-One InkJet Printer

    1 Answer

    Cartridge alignment problem - it says to remove tape from cartridge or troubleshooting. There is no tape on the cartidges.... HELP!


    Are you using Dell Series 9 ink cartridges?

    Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

    Power on the printer. Open the printer and take out the Dell Series 9 Black cartridge. make sure all the tape is off the cartridge and put the cartridge back in. Now do the same for the Dell Series 9 color cartridge.

    You are using Dell Series 9 ink cartridges, correct?

    Dell Series 9 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

    Dell Series 9 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

    Black cartridge = black side(left side) Color cartridge = color side(right side)

    Photo cartridge = black side(left side) Color cartridge = color side(right side)

    It is possible to get a Dell Series 9 cartridge with a bad sensor. Contact the place of purchase for a replacement.


    Rick

    Jan 09, 2011 | Dell 926 All-In-One InkJet Printer

    1 Answer

    Hi, I have a lexmark x7170 and keep getting an error message "unsupported cartridge". Help please!!


    If you receive an error message that tells you that you have an unsupported cartridge, then you need to remove the cartridge. After installing the appropriate type of ink cartridge you should no longer receive the error message and you can then perform a print test.
    Instruction on how avoid unsupprted cartridge message.
    1. Lift up the scanner unit (with the power on). The printer cartridge carrier will move to the top of the printer into the loading position.
    2. Press down on the lever above the cartridge and then raise the cartridge lid. Remove the cartridge and make sure the cartridge supports no more than four colors (cyan, yellow, magenta and black) and a speed of 22 parts per notation.
    3. Insert the compatible ink cartridge into the carrier and then lower the cartridge lid. Close the scanner unit, then make sure plain white paper is inserted into the paper loader.
    4. Press the "OK" button on the control panel and the unsupported cartridge message should be gone. Press the "Select" button and a test alignment page will print.

    Nov 21, 2010 | Lexmark X7170 All-In-One InkJet Printer

    1 Answer

    Getting


    Hi there
    Your error message is coming from the Dell Series 5 ink Cartridge. To reset the error message, unplug the printer from the wall. Now remove the power brick from the back of the printer. Wait 60 seconds and then plug everything back in. This usually resets any error messages on the printer. Make sure the Dell Series 5 ink cartridges are intalled correctly by removing them and re-seating them .
    Black in left or black side, color in right side or color side

    If using a photo cartridge...

    Photo cartridge in the black side(left) and color in the color side(right)
    Dell Series 5 ink cartridges have a sensor in them that cannot be reset

    It is also possible to get a new ink cartridge with a bad sensor. Please take it to the place of purchase for a refund or a replacement one.
    Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
    All The Best: Pineworks

    Jan 14, 2010 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Dell 944 error message 1102 after fitting new DellBlack Cartridge


    hi there,

    you can try these steps:

    try to remove the new black cartridge. get a clean cloth. gently wipe the copper strip of the cartridge. unplug the power cable of the printer. gently wipe the contacts of the black cartridge carrier (where you put the black cartridge in). close the carrier, plug the power cable back in. install the black cartridge. then check for the error code.
    if you still have same error code, try the old cartridge.
    if the old cartridge still works, you need to contact dell for the replacement of the black cartridge (if you purchase the black cartridge from dell)
    if the old cartridge is also giving same error. try the steps on the color cartridge as well, it might be with the color cartridge error.
    or both.
    worst case scenario the contacts on the printer carrier might be broken already.
    but in this kind of situation. 98% it's the cartridge that's causing the issue.

    have a great day :)

    Oct 02, 2009 | Dell 962 Photo All-In-One InkJet Printer

    1 Answer

    Dell 926 won't recognize new color cartridge


    Try this...shut down the printer. Insert new cartridge, let the printer cycle out with new cartridge. then reboot the computer. This should solve the problem. The cache in the printer will not cycle out. It wants to see the printer as a new entity

    Jun 17, 2009 | Dell 926 All-In-One InkJet Printer

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