Question about Office Equipment & Supplies
Hi, have just changed my black ink cartridge on my dell 926 all in one printer, keeps getting a error message saying unsupported cartridge,i have changed the cartridge with the on-line store i purchased it from and they told me to run the cleaning program a few times ,which i did,but still nothing.can you help? thanks.
Dell cartridge are quite expensive, and refilled and non original cartridge are often not accepted by Dell printer. If you use non original cartridge often you keep getting this message unless you replace both cartridges.
Be also careful also if you use refilled, sometimes refilled can leak all over the inside of your Dell printer right when ink is coming to the end.
In your case try replacing both cartriges at the time, this usually clears the error.
A suggestion: Dell small inkjets are sold at a price often inferior to the cartridge set price, and now you know why, ask the price for a new Lexmark, HP, Epson,Brother, Canon etc. next time you have to replace a cartridge set, it may be worth buying a new printer.
Apart small inkjet sector, Dell produces excellent laser printers, computers, laptops and more.
You can read more opinions on small dell inkjets here or using google.
Posted on Aug 18, 2008
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Posted on Jan 02, 2017
Tips for a great answer:
Jun 11, 2011 | Dell 926 All-In-One InkJet Printer
Apr 26, 2011 | Dell 926 All-In-One InkJet Printer
Open the Dell 926's front cover with the power on and wait for the cartridge carriage to come to a stop. Remove the ink cartridges by pressing on the tabs at the top of each cartridge. Check the cartridges to make sure you have removed all of the blue protective plastic film. Look for the "Dell" logo stamped into the cartridges' lids to ensure they are genuine cartridges.
Clean the shiny metal portions of the ink cartridges with a damp microfiber cloth. Allow each cartridge to dry completely.
Clean out any paper, staples or other debris that you may be able to see, then reinsert the cartridges into their appropriate slots. Put the black ink cartridge into the left slot and the color cartridge into the right slot. Make sure both click back into place.
Close the Dell 926's front cover and turn off the printer. Unplug the power cord and USB cable from the printer for five seconds, then reconnect them.
If your Dell 926 fails to recognize the print cartridges after following the above instructions,
take it to a repair shop for servicing.
Good Luck and Happy Printing
Jan 26, 2011 | Dell 926 All-In-One InkJet Printer
Lift the printer unit up. Position the scanner support beam between the tabs to hold the printer unit lid open. The ink cartridge carrier moves to the loading position in the center of the printer.
Press down on the lever in front of the right and left ink cartridges lid. The lid opens and raises up.
Remove the color and black ink cartridges from the carrier. Inspect the cartridges to ensure that it is compatible with the Dell 926 printer. The proper cartridge is called Dell 926 Standard Capacity Color Ink and Dell Standard Capacity Black Ink.
Examine the cartridges for any tape over the ink nozzle. New cartridges have a strip of tape covering the bottom of the cartridge that must be removed before installing into the printer.
Insert the cartridges into the carrier so the label is on top with the color logo side going in first. Press the lid down to snap it into place.
Push the scanner support bar back to release it. Lower the printer unit until it is closed.
Turn the printer off. Restart the computer. Turn the printer on. If the error message appears again, the cartridges may be defective and needs to be replaced.
I hope this clears up your problem.
Good Luck and Have a Nice Day!!
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