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Maxtor Basics external portable hard drive not getting detected

I have purchased a Maxtor Basics external portable hard drive (80 GB) today. However, I cannot see the HD getting connected to my laptop.I have connected both the connectors to my laptop for power and data as instructed. I am having a Compaq presario V2000 laptop with Windows XP.
Kindly help. I have a Maxtor Basics 160gb - was using it happily connected to my laptop for a month, suddenly it won't work. Have tried in on my desktop, also won't work - the computer just doesn't see the drive. nothing changed, I didn't even move the hard drive off the desk. All my accounting data plus a half-written book, photos etc all on the drive and of course no backup. I've spoken to a data recovery company, minimum charge of $750 to retrieve data, just not possible for me right now. Has anyone had any luck with this issue?


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  • 5 more comments 
  • Anonymous Aug 24, 2008

    no software on device

  • wlhoffert Aug 26, 2008

    Less than a month ago I bought a portable Maxtor 250GB external USB hard drive. In the last hour it has just up & quit. Now the computer will not recognize that it is plugged in.

  • jonnymor Sep 14, 2008

    I have just got a maxtor basics 1000gb which worked fine for all of one day! Then the only indication i get is the green light flashes dimly about once a second, it does not register on any computer. i am getting very anger with this as it has lots of important pics and family movies on it. Can anyone help???????????

  • noskalator Jan 15, 2009

    My HP Personal Media Drive, Model Number hd1600, 160g external hard drive cannot be detected. Have tried on laptop, desktop etc, same problem as you guys. Please send me the solution geokohler.

  • danish_fr889 Mar 19, 2009

    hdd not detecting of maxtor...plz find me the salution, i hve got a vista operating system

  • ezahn1 Mar 25, 2009

    A drive motor is spinning up but not detected by the computer.

  • Amir Amin
    Amir Amin May 11, 2010

    u saying your hard disk carsh ?



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Well, data recovery service is pretty expensive. In your case the MOST effective way is to try some so-called data recovery software. See if you can grab some of your precious data back.

First of ALL - Connect your hard drive to your personal computer. And install this software Wondershare Data Recovery on the computer in order to perform data recovery. Get the program from its site.
data recovery (for Windows OS)
Mac data recovery (for Mac OS X)

Good luck. I hope that my reply has shed some light on the problem! Remember - Always make multi-Backups of your precious data!

Posted on Jan 13, 2011

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I am a data rescue expert! I have all the software to retrieve your data and I can send it to you for free and walk you through the steps. There is also a simple solution you can try yourself. Buy a cheap external hard drive USB case for around $20 and disassemble the old external and place the hard drive from it into the new case. Make sure you take the old hard drive out first so you know what kind of case to buy, SATA,IDE,ect... In most cases like this the problem is caused by a failure in the external cases controller unit. As you say you never dropped it this is most likely the cause of your problem and this simple solution will have you up and running.If You still have problems you can contact me at and we will escalate this to the next level. I can get your Data back for sure. I have been retrieving data since hard drives started crashing, around 1984. No matter what I will help you get your data back. I do this for a hobby as I'm retired at 42 and I already have all the money I will ever need, So I won't charge you anything for my help. I just like helping people, I know how it feels to lose work to hard disk failure. I have back ups of my back ups now in 3 separate locations so it has not happened to me in 10 years. If you would like a free call send me your number in the E-mail and a short description so I know which problem I'm helping with. Write hard disk crash in the subject line. I hope you find this helpful. If you need my personal help feel free to ask for it.

Posted on Aug 19, 2008

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If you can see the drive under device manager, right click on the drives properties then go to the Volumes tab. If no data displays there press the populate button. This should then force windows to assign a drive letter to your drive.

If it does not appear under device manager then you might want to check the cables to see if the USB or Power cables are damaged.
If that's not the case and you still have problems with windows detecting your HDD then it's damaged.

Hope this helped.

Posted on Nov 17, 2009

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Posted on Jan 02, 2017

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