Question about HP Photosmart D5360 InkJet Printer

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Carriage jam I just replaced the ink cartridges, when i turnes it on it when through the system and them came up as a carriage jam, i would like to know how i can resolve this. I have tried everything that i know but it isn't responding. it would be greatly appreciated if someone could help me fix this.

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  • kelkat2008 Oct 27, 2008

    We have an HP Inkjet and it is saying that there is a carriage jam. We need to fix this.





  • mesplie509 Feb 07, 2009

    my printer keeps saying there is a carriage jam and to clear it. I tried taking the ink out and the paper but nothing is working. I made sure everything is put in right and wiped the ink tray. i need help with this problem please!

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SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458822&cc=us&lc=en&dlc=en

Thanks for using FixYa.

Posted on Feb 03, 2009

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