Question about Dell Photo 964 All-In-One InkJet Printer

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Dell Photo 964

I replaced the black ink of the printer with a refillable one, it does not recognize it and when attempting to print a document it opens a window to order ink and asks if I want to "complete A Print"

HEEEELP!

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  • applmedic Oct 10, 2008

    I am having the same issue... Looked at many forum w no solution.

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I ordered 3 cartridge replacements from Dell. The printer still says...empty. I replaced it with
another cartridge from Dell. I've done the cartridge alignment, still say empty, checked & double
checked everything, loaded & reloaded, and clicks when you take it out. BUT there isn't a final
click.
Please don't say this printer is doomed for the printer cemetery? There must be a solution.
Thank you,
carojohn

Posted on Nov 22, 2008

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I refill my ink, it dases not recognice it and when attempting to ptint document it open a window with erroe#1203 ,please help

Posted on Sep 24, 2008

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Refilled ink catridges and printer still shows that the ink is low


If you unplug the printer from the wall and remove the power brick for 60 seconds, this will reset any error messages the printer has. I would then plug everything back in.

Power on the printer.

Open the printer(with the power on) and take out the Dell Series 5 black cartridge and then reseat it. I would then take out the color Dell Series 5 ink cartridge and reseat it. Now close the printer and it will print an alignment page.

Any error messages?

black cartridge = black side(left side) color cartridge = color side(right side)

photo cartridge = black side(left side) color cartridge = color side(right side)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to get a Dell Series 5 ink cartridge with a bad sensor. I would that these back to the place of purchase for a replacement or a refund.


Rick

Mar 04, 2011 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Black ink wont print, but color works fine


The black cartridge needs replacing it sounds like. On many printers, that is the only way that you get black.

Jul 05, 2009 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

THE PRINTER IS NOT RECOGNIZING THE BLACK AND WHITE CARTRIDGE WE JUST HAD REFILLED


Well, you've answered your own question....take it back...lot's of junk refillers out there.

Jun 24, 2009 | Dell Photo 964 All-In-One InkJet Printer

2 Answers

I can't print in color on dell photo 964


try to uninstall ur driver and install it again

Jun 07, 2009 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Reset the ink memory level after replacing cartridge


To get your printer to recognize the new cartridge; go to start - printer and faxes -right click on printer - preferences (printing preferences) -settings -load factory settings. Print test page Ctrl+P

-Mustafa

Apr 30, 2009 | Dell 962 Photo All-In-One InkJet Printer

2 Answers

Dell Photo 964


If you still have the driver CD for printer best thing to do is to remove the printer from your machine...uninstall all that printer software....reboot your machine without the printer connected....once you have rebooted the machine...plug the printer cable the OS will try to install a new hardware just cancel DO NOT load driver.......go to START>SETTINGS>PRINTER AND FAXES>ADD PRINTER
..........Select PRINTER ATTACHED TO THIS COMPUTER.........UNTICK <AUTOMATICALLY DETECT PRINTER>.......click NEXT....Select USB VIRTUAL PORT from the next drop down list....NEXT.......your system will now try to look for the printer and load the driver...insert your driver disc now.......this should just copy the drive only......

finish the installation and print you should be good to go....

The idea is to not load the picture software provided by Dell.....now you can use refilled ink on the system....but always reset the counters.......ALSO note that some other features of the printer will be disabled like...........


If you want to use all the package of DELL software.......Remove the printer..... uninstall all printer software....reboot and than load printer driver cd once the machine has booted and run install....You will have to make sure than you put in GENUINE cartridge all the time than......I think this idea is better than the first....

Hope this works for you!


Keep me posted and ya please dont forget to vote

Cheers!


Nov 05, 2008 | Dell 962 Photo All-In-One InkJet Printer

1 Answer

Printer will not print with color cartridge in


go to dell AIO center

click maintain/troubleshoot on the top

under trouble aio problems - click ink levels

click maintenace tabs

and then clean print cartridges and align print cartridges. then try printing a test page.

if this does not work, remove the cartridges and install them again.

let me know how it goes

Sep 08, 2007 | Dell Photo 964 All-In-One InkJet Printer

1 Answer

Dell Photo All in One Printer 964


Try printing a windows test page from the driver software, START-SETTINGS_PRINTERS-DELL964- properties,,etc. If the test page prints with color then I believe that your driver is set to print in greyscale. If you can't find that option in the driver you might try to re-install the driver from your original cd.

Aug 28, 2007 | Dell Photo 964 All-In-One InkJet Printer

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