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Canon MX 310 printer says it has a paper jam. I found one and cleared the but can't find any more. But, I can't clear the printer so it keeps giving me the same message and won't print.

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  • Lauregen Aug 24, 2008

    I tried it, thanks. But, there is absolute in no change. I continue to get a message if there is a paper jam and the printer is nonfunctional.



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Try this. turn off the printer and unplug it

open the paper jam door and give the paper roller a gentle roll upward (forward) until you hear a click. reclose the door. Leave the printer unplugged for a few minutes.Plug your printer back in and restart it.

I hope this works for you. If not let me know!

Posted on Aug 17, 2008

  • Gayle Ashbach
    Gayle Ashbach Aug 24, 2008

    I am going to run some ideas by you as I think of them, so You may receive several things to try without much comment. Thank you for your patience.

    Turn off and unplug your printer once more.

    Go to the toolbar>tools>internet options>general tab.and delete all cookies and temp internet files, etc. click ok and close.

    Plug your printer back in

    Restart your computer

    turn your printer back on.

  • Gayle Ashbach
    Gayle Ashbach Aug 24, 2008

    Okay. lets uninstall the printer and do a clean install. Do you have your disc? Be sure to save your key and registration and serial numbers or whatever it has.

    Go to the control panel and locate your printr under printers and faxes(?). Uninstall the printer.

    Turn the printer off and unplug it. Unattach it from your PC.

    Now turn off all running programs by going through the little icons on the lower right of your screen, including your firewall and/or virus control.

    Place the Cd in the drive and allow it to begin the install. Follow all directions. When you are told to reattach do exactly as it says.

    When the printer is installed, restart your computer and turn the printer on. Hopefully the message will be gone. If it is not there really is still something inhibiting the paper from getting through the printer- astaple, a scrap????

    I hope this helps.



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