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Troubleshooting printer/copier machine is pulling paper in crooked and kicking it out. Not able to copy or print. HELP.

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  • Tim Babcock
    Tim Babcock May 11, 2010

    What is the make and model of the copier?

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I would have to say that there is something stuck in the paper path of the machine. Look in the area where it stop and make sure the paper guids are set to the correct paper sive..

Posted on Aug 22, 2008

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Printing crooked, blurred, bad roller?


Sounds like when you pulled out the paper jam, you misaligned the print carriage. That would produce both the noises you hear and the print quality issues. HP.com has a few web pages on their site that might help. The first one deals with noisy print carriages. Unfortunately, it's not dedicated to just your product, but the steps should generally apply:

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There's a separate web page available for troubleshooting crooked or skewed printouts:

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If all else fails, unplug the power cord from the printer, wait 20 seconds or so, then plug it back in. That should restart the printer and make it go into a self test which may include a realignment procedure. Watch for any error messages on the display on the printer's control panel. Sometimes to realign, it prints out two test pages and instructs you to place the first printout on the scanner bed and then press Enter.

Go to the following web page and when it opens, scroll down to the section "Replacing the print cartridges", and find step 9 in that section for alignment instructions.

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Good luck.

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From HP's site:

Problem: The print on the paper is skewed.

Solutions: 1. Slide the paper-width adjuster against the left side of the paper stack, and 2. make sure that the rear access door in the back is fully “locked”.

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I would have to say that there must be a same piece of paper touching the paper as it is being feed through the duplex ass'y. The best thing to do is to see if the copy gets tilted toward the front or rear of the copy/ copier. You will be able to find where the obstruction is in the dupex path.

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