Hi,
Please follow the below mentioned steps to take out the processing unit,
>> Open the front cover
>> Take out the processing unit
Note: Place the process unit on a clean, level surface where it will not be exposed to any sort of impact or shock. The drum in the process unit is sensitive to light and should not be exposed to normal office lighting for more than five minutes. Keep a sheet of paper on it to avoid exposure to light.
>> Check if there is any paper stuck in the machine, if there is any take it out dont apply lot of preasure or the sensors might get damaged. If there is no paper inside, it could be the sensors. Put back the processing unit as mentioned in the next point. Also, take out the paper trays, and slide them back in. Also remove if the tray is holding extra papers.
>> To put the processing unit back, align the pins on both sides of the process unit with the guides inside the machine, and slide the processI have a paper jam the printer is calling a "jam - shreysri_14.jpgmachine until it stops.
Regards,
Shrey
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