Make sure the "colunn" portion of the vacumn is in clicked into the upright position, make sure the power button is clicked to the correct direction (left or right of center). I had to keep playing with diffferent settings to get better suction in the wand. I think this vacumn sucks (pardon the pun) it's a POS!
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There is a ball valve between the wand hose and the base hose. It can get stuck in the "base" mode, which won't then redirect suction to the wand hose. There is a spring under the cup that the open end of the hose rests in. When you release the wand from the holster with the one-touch quick release, that spring pushes the cup up and turns the ball valve to the wand setting.
Unplug the vacuum.
Using the one-touch quick release, remove the wand from the holster.
Verify that the wand "cup" is indeed in the higher position. Do this by pushing on the bottom of the cup with your finger. It should easily depress.
Remove the wand hose from the main unit using the quick disconnect feature. Put your fingers into the hole and feel to the right. You will feel the closed valve, verifying that it is stuck in "base" mode.
Using a screw driver, insert the tip at the TOP of this valve and gently pry it downward. This shouldn't take much force.
Reassemble the hose wand using the quick connect feature and reholster the wand.
Plug in the unit and verify that the base unit has suction.
Remove the wand from the holster and verify IT has suction.
My Dyson dc18 had the same symptoms. The wand worked well and the floor bar had no suction. After removing pieces & shoving my fingers into the machine (no blockage) I found the suction pipe rotates between two positions (floor and wand). It looks like a piece of plastic broke on the outside housing, so it no longer rotates positions when the wheels are raised or lowered. My son found we can move the suction by sliding a finger into the mechanism behind the wheel cover, and rotating the plastic piece clock-wise or counter clock-wise until it locks into position. It's a big pain but it works for now. I wish I could find a replacement piece online. Patty
It sounds as though the wand handle is blocked. To check this, remove the wand/hose from the machine as if you were going to use it to vacuum the stairs. Switch the machine on and test the suction at the top of the wand handle with your hand. If the suction from the wand is poor, remove the wand from the hose and test the suction again from the top of the hose. If the suction here is good, then you know the wand handle is blocked. If the suction is poor at the hose, you can remove the hose from the machine and clear any blockages here.
For the full blockage procedure please visit the support section on our website at www.dyson.com.
You have a blockage in the wand. Stand behind the machine and:
1) Remove the u-bend which is located NEXT to the right-hand side wheel, NOT above it. It connects from the bottom of the long gray hose to next to the right-hand side wheel. It is attached to the machine with a rectangular-shaped clip - push the clip and pull the pipe down.
2) Look through the wand if you can (DC07 wand is bent) - if you can't see the ground you have a blockage in either the hose or the wand
3) Remove the hose and separate it from the wand - hold the wand up into the air and look through it - if you can't see light coming through the other end, there is a blockage in the wand. Use a long object like a stick or a metal hanger to remove the blockage.
4) If the wand is clear, stretch the hose out and look for dark spots - those are the blockages. Again use a long object to remove the blockage - be careful not to damage the hose, you don't want to buy a new one.
Sometimes mine "wand" has no suction too. . . Make sure the vacumn column is clicked into the "standing" position, don't have it at an angle. Also you may have to play with the settings on the bottom part AND the power button together. I think this vacumn sucks (pardon the pun) mine turns off after 10 minutes of use, then I let it sit for an hour and then it'll start again. POS!
At the top of your wand, do you have a plastic swivel that cover a hole in the wand? This is for when you are cleaning curtains, and if that is open, or cracked you will loose suction there... also check your hose for cracks, or breaks. If it were in the shop I would put a gauge on it... normal suction is about 80-95 inches of water lift at the end of the hose. Once you have check each section of the hose, and wand, check the housing for cracks, a missing gasket (Very Good Reason For Lack Of Suction) As to your Filter, how long have you used that one filter, you can clean them for a while, but once a paper filter gets full of FINE dust you won't get it all out, you will have to replace the filter itself at that point. I hope this was helpful.