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Download first a PC Suite software in your computer. This software will let you access the system of your phone. In this software you can transfer files, videos, audios to your phone from computer and vice-versa.
Actually all Norton products slow down the computers. Why dont you uninstall Norton 360, and see whether the performance of your computer has increased,if it does, ill recommend you to install Bitdefender Internet Security 2008, please check link below: http://internet-security-suite-review.toptenreviews.com/ it is a review of all the security softwares. and also ill recommend you to install, Tuneup Utilities 2008, it will keep your computer clean of junk files.