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Reinstalled Printer Driver for new laptop. If driver Not available then go to Google and type printer model no and brand name and search it. many option link available then choose free link and new driver full version download it. Then installed in laptop, and used it. If any problems contact printer technician.
Read more...... HP Printer Support
Its unfortunate that you did not get any support from Dell technical support. Do get yourself heard by posting your experience at www.direct2dell.com. Coming back to your problem with printer , what is your concern? if its fixable ,we would fix it.