Question about GE (PSS26MSRSS) Side by Side Refrigerator

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Refirgerator The refrigerator is not cooling like it should, but the freezer is working fine.

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  • JENNIFER32 Aug 19, 2008

    THE REFRIGERATOR IS NOT COOLING EVEN ALL THE WAY UP TO "9" THE FREEZER IS STILL FREEZING SOMEWHAT BUT NOT LIKE IT USED TO

  • Tito Melega Aug 22, 2008

    We own a GE GSH25SGPCSS Side by side. A few days ago the refrigerator side stopped cooling. We called a service to come and diagnose the problem. The man said it needed a new motherboard. We replaced the motherboard but it did not help.

    We noticed that sometimes the LED temp control was off when we opened the fridge. We replaced the Temp Control Board and it did not help.

    The freezer side works well and the fan blows air. It's just not getting to the refrigerator side. We noticed that the damper control works when we press the light's off switch. But, when we check on later, it's obvious that the air flow closed and did not reopen.

    We would appreciate any tips on what to check for/change next before we spend money we don't have to buy a new refrigerator.

    Thank you.


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Check the door switch , if you tape it down and leave it over night does the appliance cool normally ??

Posted on Aug 28, 2008

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This is the generic answer. Use the hair dryer (below) and reset the defrost (look for instructions from Sea Breeze)

Most of these units work with the freezer providing all of the cooling and a thermostat in the refrigerator section controlling a fan in the freezer (where the fan directs cold air from the freezer section to the refrigerator section via a duct in the back).

Look at the rear area of the refirgerator and locate a vent. This vent receives cold air from the freezer to the refirgerator. If you feel cold air coming out of this vent, then there may be no problem, just wait a few hours and recheck the refrigerator temperature.

Look at the rear area of the freezer and locate a vent. This vent provides cold air from the freezer to the refirgerator. Shine a bright light into this vent. You should see fan blades (possibly black plastic). If there is ice on the blades, then you have a defrost problem, and look to other posts on this site for how to manually defrost (or reset the automatic defrost). If the fan blades are rotating, then there is probably a blockage in the duct. Direct a hair dryer (warm setting) through the rear freezer vent and check to see if there is very warm air flowing out of the refrigerator vent (which indicates that the duct is not blocked). While using the hair dryer, you may be able to see the fan blades rotating.

If you do not feel warm air flowing out of the refrigerator vent, then run the hair dryer for a few minutes. (this was my problem, I saw no moisture drip from the vent, which led me to believe that it was more of a dry ice buildup, or that the ice was evaporated (desublimed to be technical).

If there is air flow and no ice buildup on the fan, then reset the automatic defrost. If this is not your solution, either the thermostat or the fan motor is the problem.

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