Question about Dell 924 All-in-One InkJet Printer

1 Answer

Paper Jam wont clear and there is no paper in it

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  • Anonymous Oct 02, 2008

    I am constantly getting paper jams and is wondering if it's the brand of paper(which I doubt) or the 924 which I have had less than 2 years is no longer functioning and needs to be replaced

  • conritmo_200 Oct 21, 2008

    i keep getting a message that i have a paper jam i already checked everything.....but i still get the message and i can't print anything if anyone has a solution...please respond and thank you in advance !

  • Oconno22 Oct 27, 2008

    The printer reads that there is a paper jam, I have checked everything and there is no paper in it. I can't print anything. Does anyone have a solution?

  • Hutter68 Nov 06, 2008

    I have the same problem and my printer is less than one year old. HELP!

  • pdiana222 Jan 03, 2009

    paper jam wont clear

  • dolla57 Jan 12, 2009

    Paper jam message will not clear. I can not find any paper anywhere! I tried the moving the plastic band behind the cartridge holder but still the message will not clear. I'd ditch the printer but I just bought new black/color ink cartridges.

  • Anonymous Jan 14, 2009

    Paper jam message will not clear yet there is no paper jam. Printer will not print while jam message remains. Tried the encoder strip solution but doesn't work for me.

  • Anonymous Jan 14, 2009

    Paper jam message will not clear even though no paper jam. Tried the 'encoder strip' solution but does not work for

  • Anonymous Feb 17, 2009

    Dell sucks all together. if they were a responsible company they would recall these crappy things.

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Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0cm 5.4pt 0cm 5.4pt; mso-para-margin:0cm; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} When printer does not have visible paper jam and printer is showing error paper jam

Check if the Encoder Strip is Broken or Missing
1.Power down the printer and unplug the power.
2.Slide the cartridge carrier inside the printer a couple of inches to the left.
3.Locate the encoder strip (Figure 1) on the right-side of the cartridge carrier encoder strip
Note:
The encoder strip is a plastic strip with small markings over its entire length. The strip may appear to be translucent.

Reposition the Encoder Strip
1. Remove the power cord from the printer.
2. Lift the scanner unit to expose the inside, where the printer cartridges are located.
3. Gently slide the ink cartridge carrier to the middle of the printer.
4. Gently move the top part of the printer belt to the right.
5. Using an index finger, gently push encoder strip (Figure 1) down and then back up, to get it back into the slot located on the back of the ink cartridge carrier.
6. Gently press the strip first to the rear, and then forward, to ensure that it is seated correctly.
7. Manually move the ink cartridge carrier to the left, then to the right, to check the positioning of the encoder strip.
8. Once the encoder strip has been re-seated, close the scanner lid.
9. Re-connect the power cord to the printer.

Ensure the Paper Tray is Not Overfilled
Each printer tray has a maximum capacity rating, and this rating is based on a specific paper weight and or thickness. Consequently, situations might arise in which the tray will not be able to accommodate the maximum number of sheets listed in the printer specifications. Verify that the paper is not packed too tightly in the paper tray.



Posted on Nov 07, 2008

  • Damanpreet Chand
    Damanpreet Chand Nov 07, 2008

    Adjust
    the Printer Paper Guides



    Adjust
    the paper guides to fit the size paper being used .The guides should be close
    (1/16" or less) to the paper without touching, so that the paper stays
    properly aligned without continually rubbing the guides.






    Locate
    and Remove Any Obstructions Inside the Printer and Input Tray



    1. Open the front cover and make sure the
    kickstand (if there is one) is engaged.



    2. Locate and remove any obstructions within
    the printer, such as paper pieces, staples, tape, or other objects.



    3. Close the cover.


    4. Remove all paper from the input tray.


    5. Inspect the input tray for any
    obstructions.\



    6. Remove any visible obstructions.


    7. Reinsert the paper.





    Clean the
    paper feed roller on the printer.



    1. Power down the printer and disconnect the
    power cord.



    2. Remove all paper from the input tray.


    3. Wipe the roller gently with a damp cloth.





    Reseat
    the Dell Printer Power Adapter.



    If your
    printer has a momentary loss of communication with your computer, it may be
    necessary to reset the printer to re-establish communication. You can reset a
    printer by unplugging the printer power cord from the electrical outlet and
    from the back of the printer for 10 seconds then reattaching the cord at both
    ends.






    Check
    with manufacturer if printer is still covered under warranty...



    If yes
    then get it replaced.....or else get a new printer


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Saying clear paper jam, I have done, there is no paper jam


Clearing a paper jam in a Lexmark laser printer is an easy thing to do. Laser printers produce high-quality products and are fairly complex machines, but paper jams (in most cases) can be solved mechanically with a little know-how and time. Follow these steps to learn how to clear a paper jam in a Lexmark laser printer.
  1. ep 1 Take the paper out of the paper trays. This will prevent any more paper from being drawn into the printer to further the jam.
  2. Step 2 Remove the cover from the housing of your Lexmark laser printer. This will expose the inner workings of the printer, and you also should be able to see the jammed paper.
  3. Step 3 Pull gently on the jammed paper. In many cases this is all that is required; the paper jam should move out slowly and smoothly.
  4. Step 4 Press the flashing paper jam button. This will allow the rotors to turn freely, which will facilitate the easy removal of the jam.
  5. Step 5 Unplug your Lexmark laser printer if the jam persists. This will allow you to pull more firmly without the gears working against you.
  6. Step 6 Examine the inner workings and confirm that all paper and shreds of paper have been removed. If the paper tore during the clearing, make sure none remains or it will inhibit normal printer function.
  7. Step 7 Plug the printer back in, refill the paper tray and try to print again.
    • Make sure to use a printer and paper type that are compatible. Consult your owner’s manual and the manufacturer’s Web site.
    • To deal with a large jam, it might be necessary to pull sheets from the middle of the jam in order to loosen the whole thing.
    • Always pull the paper “with the grain” of the mechanism, if possible. Pull it through the printer the way paper normally travels so that you don’t go against the gears.
    • For more serious repairs, contact an electronic store or professional repair person.

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2 Answers

Paper jam and still won't print


Hi

Thanks for using FixYa. Before you can clear the error message, you must locate where in the unit the paper is jammed.

Unplug the machine for safety. Now follow these instructions based on where the paper jam is located.

1. Pull the paper tray out of the machine.
2. Pull out the jammed paper.
3. Reset the machine by opening the Upper Jam Clear Cover and then closing it.

If you cannot remove the jammed paper from the front of the machine, or the error message still appears on the LCD after you have removed the jammed paper, please go to the next step.

4. Remove the Lower Jam Clear Cover from the back of the machine. Pull the jammed paper out of the machine.

5. Put the Lower Jam Clear Cover back on. Make sure the cover is set properly.

6. Open the Upper Jam Clear Cover. Make sure that there is no jammed paper left in the corners of the machine.
Note: If the paper is jammed under the print head, unplug the machine from the power source, then move the print head to take out the paper. 7. Close the Upper Jam Clear Cover.

8. Close the output paper tray cover and slide it forward, then push the paper tray firmly back into the machine. While holding the paper tray in place, pull out the paper support until it clicks and unfold the paper support flap.

Please do rate the solution and revert for further assistance.

Thanks
Rylee

Aug 15, 2009 | Brother Office Equipment & Supplies

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CONTINUING PAPER JAM. I OPEN DOOR, CLEAR THE JAM, AND PAPER STARTS TO FEED, THEN AGAIN ANOTHER PAPER JAM, AM I USING WRONG PAPER?


I know the problem, Its the Exit paper sensor! if u make a short circuit on the pin 2 and 3 of the CN2 when the paper reaches the sensor it wont jam. Chainging the sensor resolves the continous paper jam or try to clean it!

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Paper jam


here try this guide to clearing Jams supplied by HP

Clearing Paper Jam Guide

I hope this clears your problem :)

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