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DWD1210S/1210W The machine gets part the way through the cycle then stops and the display shows H6 for which there is no reference to in the manual. Would you be able to tell me what the problem is please?

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H6 is an error code with the heater - you will need to get a professional to look at it.
We have one of the machines and it has been trouble since day one. We will not be getting another.

Posted on Sep 22, 2009

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My Neptune washer is showing error code dc..once it starts the spinning cycle the machine will stop.


See if my Clutch Fix post will get you started if your machine model type is a FAV6800A or FAV9800A.
Service Manual for reference. Sears Parts Direct for reference.

Your TDS is working or the machine would shake itself apart.

If you decide to DIY I will help you thru the process. If you decide to have it repaired show the Clutch Fix post to the repair tech it will help him help you back into service......Rich

May 20, 2010 | Maytag Neptune FAV6800AW Top Load Washer

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Washer has stopped at 26 min with water in the drum. Will not spin or drain. Just sounds like it starts running then stops and repeats.


Good deal your machine is a Series 11.

“”Washer has stopped at 26 min with water in the drum. Will not spin or drain. Just sounds like it starts running then stops and repeats.””

I believe this is the start of a Spin Cycle of that Wash Cycle which Wash Cycle did you have selected?

Are there any error codes to the LED display like dC or uC?

If you stop that wash cycle with the wet load and do a Spin Only cycle will it complete with no error code?

Does the wash tub bang around in Spin Only cycle with the wet clothes load?

Standing by for some feedback and I will try to help.

Here is the Service Manual and parts look up. Can you let me know if you want to try to DIY the fix?

FAV6800A/FAV9800A Service Manual for reference. Sears Parts Direct for reference.

Rich

Apr 11, 2010 | Maytag Neptune FAV6800AW Top Load Washer

2 Answers

The machine will start a cycle normally, but after the timer reaches a certain point it stops counting down and the machine will continue to agitate until you force it to stop.


Thank you for verifying the model type so many folks post non FAV6800A/FAV9800A questions in this forum machine specific topic area.

FAV6800A/FAV9800A Service Manual for reference. Sears Parts Direct for reference.

You will need the Service Manual for support. I’m an owner like you with a solid repair skills on the machine and will try to help you DIY the repair if we can ID the issue through troubleshooting.

Do you have this condition in all wash cycles? Will a Quick Wash cycle complete? Do you see the Cycle Status LED ever indicate the machine has moved to the Spin Cycle during the wash cycle? This could be a Control Board failure but we need to troubleshoot.

I want to make sure the Wash basket will spin up with a Spin Only cycle selection. Can you select a Spin Only cycle with a empty wash basket. I would release the washer top so you can observe this test. I want to rule out a broken Clutch large wrap spring.

Page 33 of the Service Manual will show you how to release the washer top from the base. In Spin Only cycle raise the top just enough to make sure the wash basket is rotating Counter Clock Wise – CCW with the Spin Only cycle selected and operated.

If the above test doesn’t indicate an issue I would like you to try the Quick Service Cycle test on page 15 of the Service Manual and see if your FAV6800A will pass that test with no clothes in the washer. When you put the machine in Service Mode press and hold simultaneously the Enviro Plus and Spin Only keys until the machine beeps and the LED display reads 00. Then press Wash/Rinse Temp to start Quick Service Cycle test. Did the test complete with a PA indication in the display? It will only display the PA code for a few seconds. End of cycle will beep washer will unlock and Cycle Status LED will indicate complete.

Waiting for your reply….Rich

Dec 24, 2009 | Maytag Neptune FAV6800AW Top Load Washer

1 Answer

I have a Neptune TL washer and I am experiencing


Hello bucknerkim,

Take a look at this post Clutch repair post and see if you can DIY… I will help you. Thank you for posting your model type.

The FAV6800AW/FAV9800AW Service Manual for reference. Sears Parts Direct for reference.

Try the TDS check first’ from the Service Manual slightly modified;

Tub Displacement Sensor Diagnostics check.

It is possible the Tub Displacement Sensor may have failed try this check which is in the Troubleshooting guide stored in your washer console or refer to the SM. This done thru the lid.

a. Enter Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

b. Press the Super Wash key display reads “in”…something like that.

c. Press Delicates the Display will show “UC” (Unbalance Closed).

d. Push tub to the back right corner of the machine the display should change to “UO” (Unbalance open). Release tub and the display will show “UC” (Unbalance Closed).

e. Press Hand Wash.

f. Pull tub to the front left corner while pushing the tub down the display should change to “UO” (Unbalance open). Release tub and the display will show “UC” (Unbalance Closed).

If you get these results your TDS sensor should be just fine.

You can pump out the excess Tub water with this process from the Service Manual;


I would go to page 16 of the SM lower right hand part of page, Board Output Test and turn on the drain pump in service mode to pump out the tub.


Enter Service Mode by pressing and holding the Enviro Plus and Spin Only keys for three seconds or the display reads “00”

Pressing the Delicates key will lock the lid. Now press the Presoak key the drain pump will turn on. Turn off the drain pump with twith the off button or hit the Presoak key.


Post back if you have questions or concerns….Rich

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The problem was with the component that i suspected, the motor control board. I replaced it and everything is operating as designed. Thanks for your feedback and confirmation of my thoughts.

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