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a PUK block means that some how your sim card got blocked. a simple way to fix this is just to call into your carriers customer service, and tell them you have a puk block on your phone, you may need to call from a different phone because they should give you a unlock code for that. if they cant, you will need to do a sim card switch, and just get a new sim card, you may lose your data if you do, do that.
You need to input the PUK code first before it will allow yuo to do anything. usually PUK is printed on the SIM's packaging.. Kindly check the plastic card where the SIM was attached when hyou purchase it. It says PUK 1 and PUK 2.. Scratch the gray part and that would be your PUK code
Once your sim card is block, it is blocked, even customer service cannot unblock it. The only thing that you can do is have them send you another sim or pick one up from the local retail store that is contracted with your service.
That's a sim card problem. The best thing you can do to unblock the PIN is enter the PUK code that comes with the sim cards leaflet. If that option is not available, consider changing you sim card.
my phone says password required and now i cant use it
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