Computer will scan the music its going to burn but when it is done scanning it puts up message "could not complete please make sure disc is clean or use a new disc or to set the burn speed to slower" ive tried slow,fast and medium, ive tried using windows media to burn a disc,real player, but same problems. i dont know what to do!!! its an acer aspire 3000 laptop

you have to complete the alignment steps by scanning the page after it prints (put the printed page on glass and press scan button) . i hope that is helpful

for some reason it is not seeing you cable signal. you will need to make sure you have it set up for cable and not air. check your input options, like tv/av/hdmi/ ect hope this helps

A quick fix for most communication errors can be achieved by resetting the printer and/or rebooting the PC. Simply disconnect the printer from your computer. Reboot your computer. Unplug and re-plug the printer into the power source to reset it. When the printer turns on, reconnect it to your computer. Wait until your computer fully recognizes the USB connection. Try to scan again.
Note: If you're scanning documents for editing, make sure the Lexmark OCR scan software is installed on your computer. The scan software is available only on the installation disc that came with your Lexmark printer. If you lost the disc, please contact Lexmark Technical Support Center for assistance.

The last 3 discs might be CD-RW which can be rewritten, but not all cd players will be able to read them. Just go to the store and buy some CD-R disks and re-burn the last 3 disks. That should solve your problem.

Turn off your computer. Than go ahead and turn it back on while hitting the key "F8". Continue to do so until you see a screen appear with options like "Safe Mode". Use the arrow keys and press down until you have highlighted "Safe Mode with networking". Press enter and let the computer do its thing. Once down, login to the computer. If you are able to see the desktop again, go ahead and open your browser and download the following:
http://www.superantispyware.com/downloadfile.html?productid=SUPERANTISPYWAREFREE Update the software and run a full scan. Once done, click remove and than finish. It will prompt you to reboot. Only do so if the other scan is finished
http://www.eset.com/us/online-scanner/run Agree to the use of the scanner, let it update, and finally hit scan.
After both scans, your computer should be clean and you will be able to boot into your computer normally
If the above does not work, try the first step of hitting "F8" and select the windows repair. Please contact me with any questions

There is a 'white paper' available on HP's website that specifically addresses this error message. I'm providing the link for you that will take you directly to that page:

http://h10025.www1.hp.com/ewfrf/wc/docum...

Please read it and maybe print it out for reference... it explains what you need to do and THE ORDER you need to do it in. This should solve your issue...

Good Luck!

bhupi

Go to printers and Faxes in Control Panel Right Click the Printer, Select Properties Select Ports from the top tabs and make sure "Enable Bi-Directional Support" is selected.
Also check the HP ImageZone software settings to make sure the computer knows what to do when you scan directly.
This message is usually caused because the printer can not talk to the PC or does not know what to do with the scan.
Regards GM

Hi:
Make sure you go to Hp's website and download the drivers for windows 7 support. Also when installing HP printers make sure the printer is not attached to the computer while driver installation is preforming. Only attach the printer to the compter after the driver is installed and the system reboots.

Install the latest drivers from the website. To download:
1 Go to hp.com 2 Click on Support and Drives 3 Enter your product name or number, in this case just type in Officejet 8500 All-In-One 4 Hit go 5 Choose your operating system 6 Hit Next 7 Click on the link that says Driver - Product Installation Software 8 Save it to your desktop
But before Installing the Software, use the Disc that came with the printer so you can do an L3_Uninstall first.

To go for an L3_Uninstall:
1 Go to My Computer (XP), Computer (Vista and Win7) 2 Right Click on the Driver CD, The one that has the HP Logo 3 Open Util 4 Open CCC 5 Double Click on the icon that says Uninstall_L3
The Uninstall will prompt you to restart the computer once it's done. After doing so, Install the newly downloaded software.
Try scanning again, I hope this worked. :)

What OS and burn software are you using? Can you see the music files when you look at the file explorer on the computer (My Computer or Computer in Windows and double click on the optical drive)? Check if the disc has any scratches.

If you see the music listed on the optical disc, check if the disc was finalized. (Again in Windows Computer, right click on the optical drive and it should be an option if the disc hasn't been finalized.)

If there are no files on the CD-R, make certain that the disc isn't being formatted before you try the burn. (Formatting should only be done on R/W discs.)

If the music files are on the optical disc and the disc was finalized, your CD player is not tracking across the disc properly. Try a lens cleaner. It may need repair and I've never successfully repaired a CD drive (the only ones I've had fail were in computers and were cheaper to replace). The mirror and the belt are the most likely places to have issues.

I hope this helps.

Cindy Wells