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I had to do a systems restore due to a virus called antivirus xp 2008. Now Microsoft wants my product code and I cannot find it as I purchased it in 2004. How can I keep this virus out and how do I get the code?

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  • Computers & ... Master
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That virus gets loaded on to systems from email attachments, and links to pages in bogus emails. I've just gone through cleaning it off 6 machines where I work (yes, it can be cleaned, but it's a long process). This process was tested in my lab network, and I found it in 6 different emails. One looked like an alert from CNN, another looked like it was from an MSNBC breaking alert. Both of these were bogus emails, but the carrier method was the same "click here to read it..." Once you click it, the infection happens.
So to keep it off, be very careful about what you open in your email. This kind of transport has been happening for some time now. It started on the bogus ecard notices that were going around about a year ago.

As for the key code, did Windows come preloaded on the machine? If so, there should be a little sticker on the outside of the case that has your product key (It's on a little sticker that says Microsoft).
If it was an upgrade from an earlier version, the keycode will be on the package that the Windows disk came in.

Posted on Aug 17, 2008

Why do you need the code ??
Presumably you have reformatted, or have re-installed windowz..

Application called SPYHUNTER 3 will find and remove this little devil.
CA Security Centre (Covers Viral and Spyware) - will also help out on this.

Posted on Aug 17, 2008

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Posted on Jan 02, 2017

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5 Answers

XP ANTI-VIRUS 2012 CAUSING A PROBLEM WITH INTERNET ACCESS


This is the name of a common ScareWare virus.
Boot in safe mode with networking. By repeatedly pressing F8 as the pc is booting. (if you see the windows logo try again)
One in safe mode download and install spybot.
http://www.safer-networking.org/index2.html
Run a scan and you should be good.

Jul 11, 2011 | Computers & Internet

Tip

Hands Down Best Antivirus for Windows XP/Vista/7 (It's Free!)


Antivirus products come and go at an alarming rate. At this current juncture one of the best antivirus solutions (which I might add is FREE!) is a Microsoft product. Go figure! A free antivirus product produced by the operating system creator for that operating system. Makes sense right? As a result this product has one of the fastest scanning engines out there. In my experience I have had computers protected by an enterprise version of Trend Micro or Symantec get infected by a virus. One those same computers I would install Microsoft SE and kiss the virus good bye! Anyway, this software is called Microsoft Security Essentials and is free for home use or for up to 10 computers in a small business setting. An enterprise option is also available. Microsoft SE is for Windows XP, Vista, and 7 only. Sorry 95, 98, 2000, and ME. Before you install this software please make sure you uninstall any existing antivirus products. Having more than one AV product will result in system instability. <br /> Enjoy! <br /> <a href="http://www.microsoft.com/security_essentials/">http://www.microsoft.com/security_essentials/</a>

on Mar 01, 2011 | Computers & Internet

1 Answer

My operating system is XP S3 Antivirus - Norton


that's common in norton that's why i'm not using it anymore,they are repeating scanning virus even you delete or remove..and they also hard to remove from your system..on my part i restore my system to when before i installed norton..so do the restoration system

Feb 14, 2011 | Microsoft Windows XP Professional

2 Answers

Latest version of anti-viruses


You can download a FREE antivirus Microsoft Security Essentials from this link http://www.microsoft.com/security_essentials/

Once installed, Microsoft Security Essentials will update to the latest virus definition. The best part of it it is that is a Microsoft anti-virus and it is completly FREE.

Dec 13, 2010 | Microsoft Windows XP Professional

1 Answer

How do i find my product key when the 1 on my computer is wrong


Find product key for Windows or Office...

You need to use a utility called a keyfinder. A good, free one you can use is called Magical Jelly Bean Keyfinder. MJB Keyfinder may incorrectly appear as a virus or trojan to some antivirus programs

Here's a link to download it: http://magicaljellybean.com/keyfinder/
Here's a link to a guide on how to use it: http://pcsupport.about.com/od/productkeysactivation/ss/mjbkeyfindersbs.htm

The Magical Jelly Bean Keyfinder program is a free utility that retrieves product keys from the registry. It also has the ability to find product keys for Microsoft Office programs, along with product keys from many other non-Microsoft programs.
Advantages include very small size, ease of use, no installation required, instant display of product keys and multiple product key saving options.
Finds Keys for Operating Systems: Microsoft Windows 7, Windows Vista, Windows Server 2008, Windows Server 2003, Windows XP, Windows 2000, Windows ME, Windows 98, and Windows 95.
Finds Keys for Other Software: Microsoft Office 2007, Office 2003, Office XP, and several non-Microsoft programs.

Feb 27, 2010 | Toshiba Satellite Pro L300 Notebook

2 Answers

Funny ust scandle


The Virus Must Of Dammaged Your Registry Or Windows Explorer,
call microsoft they will fix it by connecting to your computer and helping you out or they will tell you to do a simple system recovery witch directions can be found at
XP:
http://www.microsoft.com/windowsxp/using/helpandsupport/getstarted/ballew_03may19.mspx
Vista:
http://www.howtogeek.com/howto/windows-vista/using-windows-vista-system-restore/
By The Way I recomend to restore to the day before this happend.
Hope The Really Helped,
--Todaysgeek

Aug 27, 2009 | Microsoft Windows XP Professional With...

1 Answer

Installion problem


it is primarily due to virus,same thing happened for me, u just install noton 2008 antivirus ,it will remove all virus, and all vil be fine, but u can;t uninstall norton after installing it.

u just install norton or format the system

Jun 18, 2009 | Microsoft Windows XP Professional With...

2 Answers

How do i get rid of a W32.SillyFDC virus


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.
  1. Disable System Restore (Windows Me/XP).
  2. Update the virus definitions.
  3. Run a full system scan.
  4. Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).

2. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
  • Running LiveUpdate, which is the easiest way to obtain virus definitions.

    If you use Norton AntiVirus 2006, Symantec AntiVirus Corporate Edition 10.0, or newer products, LiveUpdate definitions are updated daily. These products include newer technology.

    If you use Norton AntiVirus 2005, Symantec AntiVirus Corporate Edition 9.0, or earlier products, LiveUpdate definitions are updated weekly. The exception is major outbreaks, when definitions are updated more often.


  • Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them.

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.

3. To run a full system scan
  1. Start your Symantec antivirus program and make sure that it is configured to scan all the files.

    For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.

    For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.


  2. Run a full system scan.
  3. If any files are detected, follow the instructions displayed by your antivirus program.
  4. Delete the autorun.inf file from writeable removable devices, if necessary.
Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.


After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.

4. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.
  1. Click Start > Run.
  2. Type regedit
  3. Click OK.

    Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.

  4. Navigate to the following registry subkeys:

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
    HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders
    HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\"load"

  5. In the right pane, delete any values associated with the worm.


  6. Exit the Registry Editor.

Dec 18, 2008 | Microsoft Computers & Internet

3 Answers

Windows xp virus problem-windows will not boot up


XP Antivirus 2008 is one of the latest counterfeit antispyware that devastates the wolrd wide web. XP Antivirus 2008 usually come up after you installed a video codec that come with Trojan, malware and virus. XP Antivirus 2008 normally generates fake and misleading system popup error messages so end-users will be tricked into purchase XP Antivirus 2008.

This is one of the warnings from the net about this program.

a system restore with disks or a full reinstall may be in your future.... reboot and tap f8 and then boot to safe mode.... does that work ?


Robert

Sep 05, 2008 | Microsoft Windows XP Professional

1 Answer

I have win32 virus in my pc...


The following instructions pertain to all current and recent Symantec antivirus products, including the Symantec AntiVirus and Norton AntiVirus product lines.


Disable System Restore (Windows Me/XP).
Remove all the entries that the risk added to the hosts file.
Update the virus definitions.
Run a full system scan and delete all the files detected.
Delete any values added to the registry.

For specific details on each of these steps, read the following instructions.

1. To disable System Restore (Windows Me/XP)
If you are running Windows Me or Windows XP, we recommend that you temporarily turn off System Restore. Windows Me/XP uses this feature, which is enabled by default, to restore the files on your computer in case they become damaged. If a virus, worm, or Trojan infects a computer, System Restore may back up the virus, worm, or Trojan on the computer.

Windows prevents outside programs, including antivirus programs, from modifying System Restore. Therefore, antivirus programs or tools cannot remove threats in the System Restore folder. As a result, System Restore has the potential of restoring an infected file on your computer, even after you have cleaned the infected files from all the other locations.

Also, a virus scan may detect a threat in the System Restore folder even though you have removed the threat.

For instructions on how to turn off System Restore, read your Windows documentation, or one of the following articles:
How to disable or enable Windows Me System Restore
How to turn off or turn on Windows XP System Restore

Note: When you are completely finished with the removal procedure and are satisfied that the threat has been removed, reenable System Restore by following the instructions in the aforementioned documents.

For additional information, and an alternative to disabling Windows Me System Restore, see the Microsoft Knowledge Base article: Antivirus Tools Cannot Clean Infected Files in the _Restore Folder (Article ID: Q263455).


2. To remove all the entries that the risk added to the hosts file

Navigate to the following location:


Windows 95/98/Me:
%Windir%
Windows NT/2000/XP:
%Windir%\System32\drivers\etc

Notes:
The location of the hosts file may vary and some computers may not have this file. There may also be multiple copies of this file in different locations. If the file is not located in these folders, search your disk drives for the hosts file, and then complete the following steps for each instance found.
%Windir% is a variable that refers to the Windows installation folder. By default, this is C:\Windows (Windows 95/98/Me/XP) or C:\Winnt (Windows NT/2000).


Double-click the hosts file.
If necessary, deselect the "Always use this program to open this program" check box.
Scroll through the list of programs and double-click Notepad.
When the file opens, delete all the entries added by the risk. (See the Technical Details section for a complete list of entries.)
Close Notepad and save your changes when prompted.


3. To update the virus definitions
Symantec Security Response fully tests all the virus definitions for quality assurance before they are posted to our servers. There are two ways to obtain the most recent virus definitions:
Running LiveUpdate, which is the easiest way to obtain virus definitions: These virus definitions are posted to the LiveUpdate servers once each week (usually on Wednesdays), unless there is a major virus outbreak. To determine whether definitions for this threat are available by LiveUpdate, refer to Virus Definitions (LiveUpdate).
Downloading the definitions using the Intelligent Updater: The Intelligent Updater virus definitions are posted daily. You should download the definitions from the Symantec Security Response Web site and manually install them. To determine whether definitions for this threat are available by the Intelligent Updater, refer to Virus Definitions (Intelligent Updater).

The latest Intelligent Updater virus definitions can be obtained here: Intelligent Updater virus definitions. For detailed instructions read the document: How to update virus definition files using the Intelligent Updater.


4. To scan for and delete the infected files
Start your Symantec antivirus program and make sure that it is configured to scan all the files.
For Norton AntiVirus consumer products: Read the document: How to configure Norton AntiVirus to scan all files.
For Symantec AntiVirus Enterprise products: Read the document: How to verify that a Symantec Corporate antivirus product is set to scan all files.
Run a full system scan.
If any files are detected, click Delete.

Important: If you are unable to start your Symantec antivirus product or the product reports that it cannot delete a detected file, you may need to stop the risk from running in order to remove it. To do this, run the scan in Safe mode. For instructions, read the document, How to start the computer in Safe Mode. Once you have restarted in Safe mode, run the scan again.

After the files are deleted, restart the computer in Normal mode and proceed with the next section.

Warning messages may be displayed when the computer is restarted, since the threat may not be fully removed at this point. You can ignore these messages and click OK. These messages will not appear when the computer is restarted after the removal instructions have been fully completed. The messages displayed may be similar to the following:

Title: [FILE PATH]
Message body: Windows cannot find [FILE NAME]. Make sure you typed the name correctly, and then try again. To search for a file, click the Start button, and then click Search.


5. To delete the value from the registry
Important: Symantec strongly recommends that you back up the registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify the specified subkeys only. For instructions refer to the document: How to make a backup of the Windows registry.

Click Start > Run.
Type regedit
Click OK.

Note: If the registry editor fails to open the threat may have modified the registry to prevent access to the registry editor. Security Response has developed a tool to resolve this problem. Download and run this tool, and then continue with the removal.


Navigate to and delete the subkey:

HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\RpcRemotes


Navigate to the subkey:

HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Setup


In the right pane, delete the value:

"Ph4nt0m" = "Ph4nt0m"


Navigate to the subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\wuauserv


In the right pane, reset the value to the original value if applicable:

"Start"


Navigate to the subkey:

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess


In the right pane, reset the value to the original value if applicable:

"Start"


Exit the Registry Editor.



also u can use the link for free download of virus removal tool
http://www.bitdefender.com/site/Download/browseFreeRemovalTool/

Jan 22, 2008 | Computers & Internet

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