Most often HP total care not functioning is caused by turning off UAC, presuming that you are using Windows Vista. If you are on Vista, UAC must be enabled, and your account must have a high enough security level, to use the HP Total Care solution.
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Posted on Aug 17, 2008
Sorry - I just got the email that you sent a message. With User Account Control (UAC) on, are you an administrator, and have you restarted the machine? Also, can you tell me what model machine you are on?
Also, can you give me the exact message you get from Windows? The reason for all these questions is that HP has had several issues with Total Care, and I have installed numerous updates. Which ones depend on your model, and the exact issues...
I might also offer the telephone number direct to HP, as they offer 24/7 support by phone for every PC. They also have access to all of the upgrades, etc., and if something doesn't go quite right, they should be able to find a workaround.
If you are in the US, it would be (800) HP invent == (800) 474-6836 for most HP & Compaq products.
The details re additional numbers are located here:
http://www.hp.com/country/us/en/contact/...
Thanks for the information. The problem with waiting for Windows to find a solution and contact you is that, generally, you could literally wait your entire life and if they ever did get back to you, it would likely be to say that the issue lies with HP. This is speaking from personal experience, where I spent more than an entire month and a half working with individuals who were designated as their top "development" team, and they never found a solution for the situation on my Compaq (which was absolutely & definitely caused by install of Win XP SP2). They closed the support incident as "unresolved." So, in case you aren't tired of reading some potentially helpful hints, just another couple of "tidbits" for you to consider.
Have you installed SP1, or did your PC come this way, and has TCA ever worked? Interestingly, on your model, HP references SP1 on a Microsoft web page for "software that stops functioning after installing SP1." Of course, they do not mention TCA specifically...
Did you uninstall the "Connections" piece? (Ref: http://h10025.www1.hp.com/ewfrf/wc/softw...).
My own personal opinion (for whatever that's worth?) is that the tools which some may find helpful within the Total Care Advisor are available as standalone downloads (from HP or otherwise, often already available in Help or within Windows), and you might be able to use the features you want that way. Others within the TCA are simply bloatware (e.g., how often do you need to set up a new ISP?) While it is visually appealing (when it works), this too consumes system resources, and most of the information is readily available withiin Windows - battery charge, security alerts, etc.
Many people feel that the TCA is not worth the memory or overall system impact of running the full package constantly, and it is constantly a source of problems. The references are many, for example: http://forums12.itrc.hp.com/service/foru... --- another one (there are countless): http://www.eggheadcafe.com/software/aspn...
Finally, if your machine is new, and if this is important to you, I would suggest pursuing it through a manager level, and all the way to having a "Case Manager" assigned to get the machine replaced, if necessary. We all have different priorities, and you did pay for the package - it should work! Best of luck, and don't hesitate to post back if you need further assistance. I have dealt with the highest level of support resolution at both MS & HP, and have had a very difficult time obtaining satisfactory resolution of issues, especially major items....
Thank you again for using and rating FixYa!
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Posted on Jan 02, 2017
May 04, 2014 | Computers & Internet
NOTE:To check the version of HP Total Care Advisor you are using, click the Preferences 
icon in the upper right corner and then click About HP Advisor .
Using HP Advisor
HP Advisor has two main sections: the upper pane, and the tabs below. The upper pane displays the contents of the tab selected at the bottom, including tools to help manage your computer and links to important documents and Web sites.
In addition, the product and serial number are visible on the lower area of main tabs. The purpose of each tab, and the contents of the pane it displays, are described in the following sections.
PC Health & Security
By default, HP Advisor opens to the PC Health & Security pane. You can return to this pane at any time by clicking the PC Health & Security tab at the bottom of the HP Advisor window.
PC Health & Security instantly reports the status of security settings, battery, back up, computer performance, storage space, and the remaining warranty.
Figure 1: HP Advisor - PC Health & Security
1 - PC Health & Security tab
2 - Product and serial number area
The PC Health & Security pane contains several tools and links, which are described in the following table.
Icon
Tool name
What it does
Internet Connection
The Internet connection tool can help find a broadband or dialup package from an Internet Service Provider (ISP), and can assist in setting up and monitoring an Internet connection.
Warranty
The warranty tool connects to HP warranty information on the web, and can take you directly to HP Total Care for warranty services.
Printers
The printers tool allows you to manage and monitor up to 15 printers from the computer, all in the same place. This tool also provides information about printer supplies, such as ink cartridges and HP photo paper.
Security
Security offers access to critical information from Norton Internet Security, if installed, or from Windows software, firewall, and security. HP recommends setting the firewall and internet security options to On .
PC Update
PC Update provides critical and suggested updates for drivers, BIOS, and some software.
Backup
The backup tool can set up a backup schedule, and checks when the system and your important files were last backed up.
PC Health
PC Health actively scans the computer to alert you of important updates from HP and to detect Hardware or Software conditions that may impact the performance of the computer.
PC Action Center
Click the PC Action Center tab at the bottom of HP Advisor to open the PC Action Center pane. This pane displays critical and recommended alerts, and recommends actions that can resolve potential hazards before they become problems.
Figure 2: Total Care Advisor - PC Action Center
PC Help
Click the PC Help tab at the bottom of HP Advisor to open the PC Help pane. This pane provides access to HP Help & Support as well as to System Information and Troubleshooting Tools .
Figure 3: Total Care Advisor - PC Help
The left panel under Get Help contains links to categories of Windows Help & Support articles on a variety of topics. Clicking any link opens the Help & Support directory page for that topic, where you can find help articles on that topic.
The right panel contains icons that link directly to useful tools:
NOTE:Experience Center is not available in HP Total Care Advisor version 1. To check the version you are using, click the Preferences icon in the upper right corner and then click About HP Advisor .
Figure 4: Experience Center
Use one of the following options to navigate in the Experience Center:
Figure 6: Experience Center - Protect my PC category
Back to top
Using Search
HP Advisor enables you to search the Web using Yahoo! You can also search the articles in Windows Help & Support. Use these steps to search:
.
in the Advisor window. This displays HP Total Care Advisor in a reduced mode at the top of the Windows desktop.
Figure 7: Total Care Advisor in dock view
To minimize HP Advisor to the notification area, select the X button in the upper right corner of the Advisor window.
Back to top
Unable to Complete PC Update Action in Total Care Advisor (or Health Check)
There may be times when the PC Update section recommends an action that you cannot complete. To remove the task and the yellow triangle from Total Care Advisor, remove the reminder using the following steps:
Figure 8: Recommended Updates waiting to be completed in Total Care Advisor
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You'll have to excuse my lack of computer knowledge but what is UAC?
I turn on the UAC and still have no response to the program.Windows displays a message that says total care stopped working and they are checking to see if the is a solution.
To answer your questions.,yes I am the adm,Yes I restarted to computer(several times),I am using a Compaq Presario Mdl SR2170nx. I did do an on line chat with a HP tech and all he did was refer me to MSN. I have gone to the HP site folr updates and I have all the updates installed. The error message I get is that HP advisor stopped working. Windows is checking for a solution and will notify me if they find one.Thanks for all your help.
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