Question about PC Desktops

1 Answer

HP total care is not working - PC Desktops

Posted by on

  • 1 more comment 
  • John Loux Aug 17, 2008

    You'll have to excuse my lack of computer knowledge but what is UAC?

  • John Loux Aug 17, 2008

    I turn on the UAC and still have no response to the program.Windows displays a message that says total care stopped working and they are checking to see if the is a solution.

  • John Loux Aug 18, 2008

    To answer your questions.,yes I am the adm,Yes I restarted to computer(several times),I am using a Compaq Presario Mdl SR2170nx. I did do an on line chat with a HP tech and all he did was refer me to MSN. I have gone to the HP site folr updates and I have all the updates installed. The error message I get is that HP advisor stopped working. Windows is checking for a solution and will notify me if they find one.Thanks for all your help.


1 Answer

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.


    An expert who has written 200 answers of more than 400 characters.

  • Expert
  • 359 Answers

Most often HP total care not functioning is caused by turning off UAC, presuming that you are using Windows Vista. If you are on Vista, UAC must be enabled, and your account must have a high enough security level, to use the HP Total Care solution.

If this information assists you in resolving the problem, please take a moment to rate the solution at a "FixYa" level. If you do not feel that you can rate at a "FixYa", please post back with more information regarding what has occurred subsequently and/or more details regarding the situation, and I will gladly help you until we have reached a definitive solution. Thank you for using and rating FixYa!

Posted on Aug 17, 2008

  • 2 more comments 
  • Cheryl Whalen Aug 17, 2008

    Sorry - I just got the email that you sent a message. With User Account Control (UAC) on, are you an administrator, and have you restarted the machine? Also, can you tell me what model machine you are on?

  • Cheryl Whalen Aug 17, 2008

    Also, can you give me the exact message you get from Windows? The reason for all these questions is that HP has had several issues with Total Care, and I have installed numerous updates. Which ones depend on your model, and the exact issues...

  • Cheryl Whalen Aug 18, 2008

    I might also offer the telephone number direct to HP, as they offer 24/7 support by phone for every PC. They also have access to all of the upgrades, etc., and if something doesn't go quite right, they should be able to find a workaround.

    If you are in the US, it would be (800) HP invent == (800) 474-6836 for most HP & Compaq products.

    The details re additional numbers are located here:

  • Cheryl Whalen Aug 19, 2008

    Thanks for the information. The problem with waiting for Windows to find a solution and contact you is that, generally, you could literally wait your entire life and if they ever did get back to you, it would likely be to say that the issue lies with HP. This is speaking from personal experience, where I spent more than an entire month and a half working with individuals who were designated as their top "development" team, and they never found a solution for the situation on my Compaq (which was absolutely & definitely caused by install of Win XP SP2). They closed the support incident as "unresolved." So, in case you aren't tired of reading some potentially helpful hints, just another couple of "tidbits" for you to consider.

    Have you installed SP1, or did your PC come this way, and has TCA ever worked? Interestingly, on your model, HP references SP1 on a Microsoft web page for "software that stops functioning after installing SP1." Of course, they do not mention TCA specifically...

    Did you uninstall the "Connections" piece? (Ref:

    My own personal opinion (for whatever that's worth?) is that the tools which some may find helpful within the Total Care Advisor are available as standalone downloads (from HP or otherwise, often already available in Help or within Windows), and you might be able to use the features you want that way. Others within the TCA are simply bloatware (e.g., how often do you need to set up a new ISP?) While it is visually appealing (when it works), this too consumes system resources, and most of the information is readily available withiin Windows - battery charge, security alerts, etc.

    Many people feel that the TCA is not worth the memory or overall system impact of running the full package constantly, and it is constantly a source of problems. The references are many, for example: --- another one (there are countless):

    Finally, if your machine is new, and if this is important to you, I would suggest pursuing it through a manager level, and all the way to having a "Case Manager" assigned to get the machine replaced, if necessary. We all have different priorities, and you did pay for the package - it should work! Best of luck, and don't hesitate to post back if you need further assistance. I have dealt with the highest level of support resolution at both MS & HP, and have had a very difficult time obtaining satisfactory resolution of issues, especially major items....

    Thank you again for using and rating FixYa!


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

How do you open and edit pdf documents on a hp omni 100 pc

You need to download and install adobe reader or PDF installer. In order you to edit, open and modify files in pdf.

Oct 09, 2011 | HP Omni 100 PC

2 Answers

My aunt just got her hp computer and it is nothing like mine it has four disks and three of them are dvd restore what do we do with those do we put on the pc or not

You use those DVDs when you have a problem with your computer and want to RESTORE the computer to the factory default condition.
You should keep those DVDs uin a safe place.

Please don't forget to rate this answer if it helps

Sep 22, 2009 | HP Compaq DX2450 PC Desktop

1 Answer

Hp toatal care advisor states internet security at risk, but the fire wall and anti-virus that they are on.

hp total advisor is the software from HP which doesnt work like an antivirus,it is justt a way you can connect to hp for any hardware support.

no antivirus may have the same results,if one says the computer is safe ,the other would give you an error or security message, if you have norton or mcafee or any other antivirus ,update it and run a scan ,

also you may get your computer cleaned up for free by contacting one of the technician at they provide free tech-support for no charge,amazing but its true.

Jun 14, 2009 | HP KQ495AA Pavilion A6500F Desktop PC

1 Answer

HP pavilion total care advisor doesnot detect one care antivirus

Re-install the HP total care advisor. see what happens

Mar 24, 2009 | PC Desktops

2 Answers

How do i register my computer

If a new computer, you will get a prompt to register. Just fill out the info and click send, or print it and mail it.

Jan 18, 2009 | PC Desktops

1 Answer

Unable to run HPTotal Care Advisor

So, first you need:

Either -
HP Help and Support for Microsoft Vista (32-bit Editions): here


HP Help and Support for Microsoft Vista (64-bit Editions): here

And you'll need:

HP Active Support Library: here

However, I cannot find the HP Total Care Advisor anywhere.

Try Add/Remove Programs and click on the Total Care to see if there is a 'repair' option.

Aug 11, 2008 | PC Desktops

1 Answer

1. When I click on the 'HP Total Care Advisor' nothing happens. 2. Does my 'HP Pavilion' Desk PC have built in 'wireless capability?

1. Look in C:\HP folder and re-install it
2. Desktop PCs don't usually have wireless cards - use a USB wireless adaptor instead

Aug 09, 2008 | HP PC Desktops

2 Answers

1. Hp total care advisor does not work. I get the message that HP advisor has stopped working. I need manual fpr my lap top HP KN928UA

To get the Manual for that laptop go to this website

Hope This Helps
All The Best,

May 28, 2008 | HP PC Desktops

1 Answer

I have a compaq presario flat screen monitor that my neighbor gave me . Model number 306 . Presario FP500. I would like to use this moitor on another computer but the connector is one I cannot find an...

I throughly told off Compact/ HP Total Care and shelved this problem for a later date. I should just smash the piece of junk into about 100 pieces and call it a day. Apple rules!!!

Apr 25, 2008 | Compaq PC Desktops

Not finding what you are looking for?
PC Desktops Logo

Related Topics:

351 people viewed this question

Ask a Question

Usually answered in minutes!

Top PC Desktops Experts


Level 3 Expert

5660 Answers

Brian Sullivan
Brian Sullivan

Level 3 Expert

27725 Answers

Les Dickinson
Les Dickinson

Level 3 Expert

18298 Answers

Are you a PC Desktop Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides