Question about Microsoft Zune JS8-00001 Digital Media Player

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My zune shut down itself and can not open it anymore...Please help

I got zune since March but i don't know what happen? My zune shut down itself and when I turn on it show "To recover from an error Zune must erase all content" when I click ok, screen turn dark and nothing happen.
It is broked or not

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  • Anonymous Nov 13, 2008

    My Zune just randomly shut down. I wasn't even playing music, just browsing for a song. The screen went black and it wont come back on.

    When I plug it into my Vista machine, I hear the sound that indicates new hardware is plugged in, but the Zune still doesn't start and the software doesn't show that its plugged in.


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Yes it sounds to me like your zune has a virus mine did like 2 months ago so i had to exchange it



~Temp

Posted on Sep 10, 2008

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Zune 120GB Battery(?) Issue


Send it in to Microsoft and they will be able to fix it for you. Otherwise, I'm sure there are online kits on how to replace the battery (but I fear they can probably get pretty messy just like phone repairs and such). Microsoft should be able to whip a new battery in there quickly.

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One other option you may not know of is to hold the down button, and the back button at the same time. This will send the Zune into a deeper "off" state, and may reset your lock command.

If NO other options are working, you should probably try a "hard reset".

This means you will have to open the Zune itself up (you can find simple instructions for this fairly easily online) and pull a small plug out that connects the battery to the Zune itself. Don't worry, your music wont be deleted.

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plz rate this post

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http://support.microsoft.com/kb/927001/?sd=zune
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My Zune is Not responding


after much research on this matter in the past few hours. To resolve this situation don't shut the zune down by holding play/pause button it does not shut down properly that way.

Hold down the down & back button down until shuts off....zune recommends as the best way to turn off your zune. Also if you are having problems holding charge, a lot of people replaced the original charge plug and found that it worked again. these cables usually become faulty from previous models and 30gigs. So buy a new cable & shut it down correctly.

Still no worky??? Call zune, within 1 year they will accept it for repairs. They may even send you a new refurbished zune...since they no longer are making the 30 gig...probably for those reasons.

I hope this advice not only helps you but myself. Who wants an expensive paperweight...not I!

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