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Installed western digital external hard drive, when i boot up my screen is blank no desktop

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Is the drive USB or Firewire? If so, disconnect the drive from the USB/Firewire port, reboot the pc and then connect the drive. Windows should then find and install the drive.

Posted on Aug 17, 2008

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Dell xps400 branched to the weeds on me. can't even load windows 7 install disk. can't even load in safe mode, runs to where the password screen should come up, then nothing. bad hard drive? drvon, thanks


I didn't understand the first sentence but if you can't even start windows 7 cd then there is a hardware issue (most likely not hdd unless it hangs when it is trying to detect the hard drive) as all the software is on the cd vs reading from the hard drive, if you get to the hard drive and 7 sees it but fails on install then hdd is bad, try finding something called bart pe it's a boot disk you can run windows off of the disk and test the hard drive using western digital diagnostics utility. even more rare you may have a dirty lens in the dvd-rom. there are alot of possiblities.

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Might also try changing boot settings in BIOS so the PC does not attempt to boot from USB devices, in this case the external hard disk.

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You are referring to a software which was preloaded on your hard drive and it appears you lost this program. Western Digital provides on their website a few tools, but not the preloaded programs on your drive (except for the backup program tools intially installed.

I reccomend calling Western Digital and ask them how to obtain this software.

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I will recommend you to use Western Digital I my self alos using a western Digital and its very reliable to use , So I will go for buying that one and it will be a big help for you...

Hope that helps.......

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Try telling it to boot the CD instead of the disk for now, since you need to install from that...or perhaps a newer OS.

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Go inside to your BIOS menu then set the BOOT sequence to CD as the first boot so when your PC with the operating system installation disk inside it will load the installation wizard.
Good luck hope that helps........

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1 Answer

When I press the Power on button it does diagnostics and reports processors hard disk etc. i get "Cannot_Find_String" and nothing else happens - just a blank screen.


Re-install the OS using safe mode to gain access to Boot sequence, you'll grow old and grey trying to figure this one out.
But before you do that.......

........( Put the hard drive into an external drive case and extract all your important files )

Then start anew.

Labradt.

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Please try using an external monitor. What is the model number of laptop ?

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