Question about Motorola Mobility RAZR V3

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Keyboard lockup Keyboard is locked, so can't do master reset. Initial message on boot is voice record memory full. Phone will receive and transmit normally, just can't use keyboard. Need to do SW reset without keyboard. I have Motorola Phone Tools SW and USB cable connection. Please advise how to reset without keyboard. Thank you Bob

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  • Pruguy Aug 19, 2008

    Actually, I was able to unlock the keyboard by pressing * and # at the same time. Once I unlocked the keyboard, I reset the SW and cleared the voice recorder cache. Unit works fine now. I also, changed the soft key function on the right side of the unit so that the voice recorder was not inadvertently pressed again.

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Have you checked with your service provider to see if there are known issues with this on your device? It may be due to a manufacturer glitch. And then maybe not. Different providers have different solutions. I, myself have not ran across this error with record memor full. The keyboard lock sounds like something specific to the settings on the device. It always helps to put the type of Motorola phone in so that technical reps can identify whether they are familiar and trained on this model phone. Ie. Motorola Razor v3m device would help to determine where to start in troubleshooting.

Posted on Aug 19, 2008

  • 2 more comments 
  • elleissa Aug 19, 2008

    Opps, my bad. I did see that it was a Motorola Razor V2m. Let me get to work and see if I can find a solution on this. Thanks!

  • elleissa Aug 19, 2008

    V3m (correction).

  • elleissa Aug 19, 2008

    Did you try pressing (menu + * (star) key to see if that will unlock your keypad?

  • elleissa Aug 19, 2008

    I promise this is my last post. If you are able to unlock your keypd by pressing the menu + star option, and you are still getting the "voice record memory full" prompt you might consider a master reset.

    Press the menu/ok key

    Select settings/tools

    Scroll to and select Initial setup and press menu/ok

    scroll down to master clear and press menu/ok

    enter security code (try 000000) if you don't know the code

    If this works, select yes by pressing right soft key

    This will clear out your phone and the phone will then diplay the home screen.



    * A master reset erases everything and resets it to manufacturer default settings. So make sure that you are okay with the loss of all contacts and applications on your device.









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