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Try installing it manually. Right click computer icon in desktop or start menu -->choose manage --> go to Device Manager --> Find the Audio device that has a Exclamation mark, Right click on the icon and choose update drive. A Hardware update wizard will pop-up tick the last circle that says no, not at this time ->install from a list of specific location ->Search for best driver in these locations tick the include this location in search box and then click Browse.. Choose where the Audio driver is located (either the driver CD or in your computer) and click next.
You should check to see if your system BIOS is up to date. You can also access your sound device by (right-click) MY COMPUTER then click HARDWARE then DEVICE MANAGER. Double-click the sound device then driver. After this select "roll back driver" and restart the system.
Actually, this is a very common error with the sound card you have. Do the following:
1 - Right-Click on My Computer, and click on Properties.
2 - Go to Hardware and click on Device Manager, now go to "Sound, Video and Game Controllers". Do you see "Realtek ...." mentioned here? or Microsoft UAA? if you see either of these, just Right-Click on it and select "uninstall driver".
3 - Restart the PC, and now try installing the new driver that you downloaded.
Also, check whether you were given a CD when you purchased your PC.