Question about Euro-Pro 9120 Computerized Sewing Machine

3 Answers

Needle is hitting the round , turning case that revolves around the bobbin

I have been sewing a lot of cloth diapers lately. All of a sudden, my needle and the round, turning metal piece that encircles the bobbin seems to be off. There is an open space that the needle seems to sink into normally as the metal piece rotates. Now, with each rotation the needle goes down and hits the metal, rather than sinking into the hole during the rotation. Does this make sense? It ends up bending the tip of the needle and jamming up the machine. Seems like the little rotating metal part is not synchronized with the needle anymore. I am sure I am not using the right terminology. I hope you understand what I am referring to. Thanks for your help!

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  • fashion93 Feb 02, 2009

    WOW I HAVE THE SAM EXACT PROBLEM,, I'M URGING TO START SEWING PUT ONCE I PUT IT OM I ACCIDENTLY, JAMMED THE NEEDLE.THE METAL PIECE ALSO CAME OFF. BUT I GUESS YOU SHOULD JUST GO AND GET IT REPAIRED. THAT'S WHAT I'M DOING, I THINK THAT I'M GOING TO GO BUY A NEW MACHINE. YOU ALWAYS NEED A BACK UP!!

  • Antongio Apr 29, 2009

    This certainly not only your machine - it seems everyone with this machine has the same problem.  I took it to the professionals and they say that Euro Pro is junk and they cannot help me with it. So I am stuck with this **** machine that does not work.  The bobbin holder keeps jumping out and jamming the thread.  I am totally disgusted because Euro Pro won't even answer their calls or emails. Real nice customer service. I feel I have been sold a LEMON!!

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Try installing a brand new needle. A bent/damaged needle will sometimes deflect and hit in the bobbin area. In the future, try replacing with a new needle every 8 hours of sewing time.

If the new needle does not work, then the needle/hook timing is off (probably because the needle hit a hard substance and knocked it off). You can search online for web sites & videos re repairing sewing machine timing. Otherwise, you need to take it for service.

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Posted on Aug 05, 2016

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It sounds like your timing is off because what you're describing is exactly what happened to me last summer. I took it to a sewing machine repair shop and they repaired the problems, gave it a nice cleaning and it was like new when it came home. But it took two weeks (not a lot of repair shops around here) and that was torture as it's my only machine!!! :)

Posted on Oct 16, 2008

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I have an old touch and sew and went online to find out how to fix the timing myself. It took a little time and patience, but I did it myself. Saved $135 from going to the repair shop.

Posted on Feb 05, 2009

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Good morning,

A question to help determine what's happening with your machine(s).

Open the bobbin case so you can see the bobbin area. Begin by trying to turn the handwheel towards you and watch as the needle attempts to go up/down. If you cannot turn the handwheel towards you, turn it slightly backwards then forwards. Does the needle hit the bobbin case as it comes down?

If yes, your machine is out of time and will require a professional technician to repair.

If the above is not the case, there may be thread jammed behind the bobbin case or wrapped around the inner parts of the take-up lever.

Either case - a Pfaff authorized technician would be your best bet for a proper repair.

Best of luck with your machines - it's just awful to not have the at the ready for all our projects!

Happy sewing,
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To test this, remove the thread, the needle plate and and the bobbin case. Replace the needle with a brand new one. Yes, again. Revolve the machine by hand via the balance wheel and watch closely as the needle goes into the hook region allow it to it move down and then just start to move up. If the tip of the hook is not pretty close to right behind the needle than it is more than likely a timing problem.

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