Question about Creative Labs Zen Digital Media Player

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White screen and No recognition to my computer

While listening to music on my creative zen player today; the screen suddenly went blank (white) and no more sound or play! What the heck happened and is there a fix for this? I've only had this play since April and Dell (whom I purchased fron) won't replace it!!!!!!
Bridgette

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While listening to my Creative Zen X-fi player the screen went white but the music will still play and I am able to use the buttons; I'm just afraid to get out of the music section because I can't see where I'm going. I've only had this for a little over a month. Is this fixable? Thank you, Jennifer

Posted on Oct 08, 2008

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It sounds like either an LCD screen failure or a motherboard failure. Have you tried the reset button yet? What happens? Does it reset?

Posted on Aug 20, 2008

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1 Answer

Creative Zen M:vision - can't turn on/off, permanent blue light


Well, i didn't charge mine over night, was listening to it in the evening while doing some chores and all of a sudden it stopped playing, Blank screen and permanent Blue light. I tried to turn if off but it didn't respond so i left it. In the morning, it went off itself (guess the battery was low). So i connected to the computer and inserted the ZEN CD. As i was exploring the CD looking for a solution, then all of a sudden the screen came up with a note "Rebuilding..." after 5 secs it came on. With all my files intact! I hope this wud be helpful, You could give it a shot, after all there's nothing to loose!

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Creative knowledge base gives this answer for blank screen on a Zen MX:
White screens or blank screens could be easily resolved with a firmware reload. The following steps will take you through the troubleshooting steps.
  1. Reset your player and verify if the screen is able to display its contents
  2. Make sure that the player has fully charged battery
  3. Finally, perform the recovery tool if the screen still does not display any contents properly through the following site:

    http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

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My zen suddenly went blank!


Your device lockup isn't uncommon, and in most cases is easy to fix. You need a small paperclip or straight pin to reset the device. When you reset, be sure to hold it in and wait for the blue light to turn off. Once you power the unit back on, it will rebuild and should operate as normal.

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Most likely the video chip inside has gone bad. Best bet would be to contact Creative via their support number. I wish you the best of luck.

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2 Answers

My Zen plays music but has a blank screen?


This is what you call the WSOD or the White Screen Of Doom. Is it still under warranty? If yes, go and have it returned or RMAd. Or you can try to download the Recovery Tool found here

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

Goodluck!

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you ahve to get a toothpic and stick it in the reset hole.
mine went like that too but the screen was blue and now that i reset it, it works as good as new =]
but is wont delete anything.

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Sounds like you need to buy a new screen. They are $9.99. Click here

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http://serviceman.site88.net/index_files/MP3Players.htm

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Screen is white but music still plays


I have the same problem .. But i found a trick ...When you have a blank screen.
1 you must listen music else press play until you listen it
2. flip the switch on the side to lock position
3. press on buttom the next tune 1-2 seconds
4. you will have a black screen ( you listen the music again)
5. flip the switch on the side to normal position.
6 the screen appear ok now..

7. else repeat ( most time once is ok but sometimes 2 or 3 times)

connex_bern

Jan 31, 2008 | Creative Labs Zen Digital Media Player

1 Answer

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http://www.anythingbutipod.com/forum/showthread.php?t=18859

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