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My Zen creative is frozen, showing docked on screen but not recognised on pc as docked

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  • lvl27gc Sep 21, 2008

    It had said that it needed new firmware. So, I fixed that problem, and was ready to re-upload muic on to my Zen. Now, the screen is frozen on Docked, even when I unplug it from the computer. The computer also is not registering the Zen.

  • gwilke Dec 15, 2008

    I was putting new music on my Zen V plus 8mb, and after I disconnected it from my PC the "Docked" never turned off. I cannot open the player.

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I had the same.. just wait till the battery is empety. then plug in on your pc to load the battery again and just turn it on

Posted on Mar 25, 2009

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Well it doesn't seem to be recognised when i plug it into my usb onmy lap top and doesnt seem to be charging


Ive had this too.. All you need to do is unplug it. Then use a pin and press the RESET button on the bottom or side not the microphone on the top. Then plug the USB cable back into your laptop and into your CZ (Creative Zen) On the screen of the Zen it should say Docked. And your laptop should recognise your Zen as new hardware. Hope this helps. ;;

May 20, 2010 | Creative Labs Zen V MP3 Player

1 Answer

Reloading firmware on creative zen


Do you mean you want to update the firmware? Or your player is frozen?
If frozen, there's a hole in the left side of the device, the restart button is in there, find something thin enough and push it.
To update your firmware, go to www.creative.com and download the latest firmware installer, dock your zen with your PC and run the installer, following it's instructions as you go.

Feb 07, 2010 | Creative Labs Zen V MP3 Player

1 Answer

My Creative Zen seems to have frozen up on me.


Use a paperclip to push the reset button throught a small hole on the bottom of the Zen. If the battery is dead, you may need to plug it in for a minute and then push the reset button while it's charging.

Jun 02, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Docked screen


I am assuming that it's disconnected when the Docked screen is showing.

There should be a small reset button on the bottom of the device. You'll need a paperclip or some other narrow object to push it. The player should turn off, and when you turn it back on, the player should rebuild. (Don't worry - you shouldn't have lost any data in the process.)

If the player still doesn't work, then post back.

May 25, 2009 | Creative Labs Zen Digital Media Player

1 Answer

Hi my zen v plus has frozen


..have you tried to unplug the zen and reset it????

Mar 31, 2009 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Docking


I found the reset button. It is very very small!

Sep 12, 2008 | Creative Labs Zen Digital Media Player

5 Answers

My Creative Zen Frozen in Docked Screen


Hello,

The following worked for me. Go to the Creative Zen Support warranty info page of their site:

http://www.creative.com/products/mp3/MP3PlayerRecoveryTool/welcome.asp?

I ran the recovery tool with my zen connected to the computer and it changed from being in a docked state to updating firmware, after it had done this it worked fine again.

Aug 02, 2008 | Creative Labs Zen Digital Media Player

1 Answer

Frozen Re-build


why dont you reformat the player?or reset it..some player have a reset..

Apr 28, 2008 | Creative Labs Zen V MP3 Player

1 Answer

Docked


How to reset Zen v +
http://www.youtube.com/watch?v=22T_gkkZjmM&feature=related

Nov 04, 2007 | Creative Labs Zen V MP3 Player

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