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I plugged my brand new mp3 player into the usb port of my laptop and I am getting error messages and the driver wont install

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Hi sobaokokorom,

I see that your MP3 player will not work or be detected b your Laptop.

I will be more than glad to help you regarding your concern, If I may ask have your tried updadting your windows on your computer maybe, you just need to update JAVA, Flash plarer on your windows, have you also updated windows recently on your machine.

I am asking if your machine is updated since the error your mentioned is saying that it is unable to install driver, error as such is possible that it cannot install due to update reasons but if the error states that cannot install driver device not detected or a USB device connected on your machine has malfunctioned then most probably there is something wrong with you MP3 player, maybe you can try reformattgin your MP3 plater back to defaults if possible but first you need to see if your player will work on another computer before resetting it to defaults...

try updating you machine as well then check if the system will detect your MP3 player.

I hope that this helps.

Have a nice day,

mvincentc

Posted on May 30, 2011

  • sobaokokorom May 30, 2011

    Thanks mvincentc. I will try to do as you suggest. But I am extremely tech-impaired so I might not know how to do all of this computer updating or mp3 player default resetting.

  • Michael Vincent Cruz May 30, 2011

    Hi,

    I believe you can do this on your own, for the updates you can just open up your internet explorer and click on tools if you have the XP then click on Windows Update, but if you have vista or Win7 then on Internet Explorer press ALT once then click tools on the upper portion of your Internet Explorer then click tools then click windows updates to do the updates. for the resetting to defaults settings on your MP3 player you may need to check the manufacturer website for any software required to do the resetting of your MP3 player.

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MP3 players use the popular USB connection which sometimes produces errors while connecting. These messages are similar to the "Device Not Recognized" error received with various USB devices. Fixing an MP3 player is sometimes specific to the brand, but they are so similar that most can be fixed the same troubleshooting steps.



Instructions

Device Manager

Click "Start" and go to "Control Panel." Double-click "System" and locate the Hardware tab to find the Device Manager. Vista and Windows 7 users can just type "Device Manager' from the start menu.

Locate "Disk Drives" from the list and double-click "Portable Device." If there is an exclamation mark or other error on the device, go to the "Drivers" tab.

Click "Uninstall" and remove the player. Restart the computer and attach the player reinstall the drivers.

Anti-virus conflicts

Plug the player into a different computer to see if it gets recognized. If it does not, contact the manufacturer to find out if it is broken.

Turn off your anti-virus program on your PC if the device works on other computers. Reinstall the drivers using the device manager as described in section 1.

Plug in the player to confirm the connection.

Other solutions

Check the battery level and make sure the batter is not low or depleted. A low battery will sometimes prevent the player from connecting. Let it charge from the power cord, if necessary.

Verify that you have at least Service Pack 1 installed. Go to the Start menu and type "Run." Press Enter.

Type "Winver" in the box and press "Enter." The Windows version will be displayed along with any installed service packs. Download a service pack from Microsoft, if applicable.

Remove the player from the USB port and push a pin into the reset hole located on the bottom. Reconnect to see if the problem is resolved.

Check the connection to make sure it's secure. The cable should fit firmly into both the player and the computer. Connect to a different USB port if you have one available.

Download updated firmware or use the MP3 Recovery Tool provided under Resources (for mp3 players).

Tips & Warnings

A bad cable will sometimes prevent a good connection. Use a different one to isolate the cause.

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