Question about SimpleTech SimpleDrive Pininfarina 500GB External USB 2.0 Hard Drive - Onyx

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My hard drive will not power on at all, can you help?

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  • John Waters
    John Waters May 29, 2011

    have you tried changing out the usb power cable?

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To start if there is an AC adapter I would check it's working. This is very easy if you use a multimeter. If it is working, you should then check the disk manager if you're using windows. To do this hit Start, Run, "compmgmt.msc". There you will see a title on the left "Disk Management", click it and see if your hard drive is listed there, then report back.

Posted on May 29, 2011

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If the computer does not recognize the external drive, plug it into another computer to ensure the drive is not corrupted.

If the drive is good, a few simple steps should help re-enable the drive for use.


Switch the power button to "off."

Disconnect the power cord from any extension cords or power strip, then re-seat the power cord into the hard drive.


Connect the cord directly into an outlet and power up the drive.

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Power down the hard drive and disconnect the data cable from the computer.

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Reconnect the data cable and power up the drive.

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Power up the drive.

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If the drive is detected but not working check to ensure it has an assigned drive letter.


Disconnect all devices connected by USB cables from the computer. Reconnect the drive's data and USB power cables directly into the computer.


Click on the "Start" button, right-click "Computer" and select "Manage." Enter your administrator password if requested.

Click on "Disk Management," right-click the external hard drive, click "change drive letter and path," and click "Add."


Assign a drive letter.

Avoid using A, B or C (C is usually assigned to the computer's internal hard drive). Click "OK" close the window.


If the drive is detected but not working, check whether the drive is in sleep mode.

Disconnect all devices connected by USB cables from the computer.


Reconnect the drive's data and USB power cables directly into the computer.

Click the "Start" button, right-click "Computer" and select "Manage."

Enter your administrator password if requested.


Select "Device Manager" and double-click "Universal Serial Bus Controllers."

Double-click the first instance of "USB Root Hub" or "Root Hub."

Check for the hard drive.


If the drive is not visible, move to the next instance of "USB Root Hub."

Continue checking each instance until the hard drive is located.


Once located, click the "Power Management" tab and uncheck the "Allow computer to turn off this device to save power" box, click "OK," then close the Device Manager.


Power the computer down, wait 30 seconds to one minute, and power the computer back up to ensure the drive is detected.


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