Question about Philips GoGear HDD6330 MP3 Player

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Frozen Computer Connection Screen...will not turn off

Device will not turn off after disconnecting from the computer

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Reset method = power on plus volume + at the same time

Posted on Sep 14, 2008

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1 Answer

My sansa clip is frozen on the blue flower


One issue that people experience with the Sansa Fuze player is that the screen turns white when they are trying to use it. If you experience this common Sansa Fuze MP3 player repair issue, you need to reset your player. Hold down the "Play" and "Power" buttons for about 20 seconds. The player should automatically reset.
MP3 Player Freezes

Another issue is that the player freezes. You may see lights on the player, but it won't do anything. Follow the below steps to correct this issue:

1. Use the above steps to perform a hard reset.

2. Turn the player back on, and slide the "Power" button upward.

3. Use the USB cord that came with your player, and connect it to your computer. Only connect your player directly to the computer. Don't connect it to a USB hub.

4. See if your computer recognizes that a device was connected to it. Or, look in "Devices and Printers" folder, and see if the device shows up in it.

If your device doesn't reset, and the computer doesn't recognize it, contact SanDisk for additional assistance. Or, you can attempt to repair the device yourself.
Repairing Internal Components

If your Sansa Fuze player is out of warranty, you can attempt to repair internal components. This is an "enter at your own risk" solution, but you may be able to fix the issue. If it doesn't work, or if you damage another component, you will most likely need to get a new player.

1. Shut off the device.

2. If you don't have one, purchase a case opener tool. This is a tool with an extremely small head that is used specifically for opening up small devices.

3. Place the head of the tool in the seam of the device, and rise up the faceplate. Do not do this forcibly, or you'll break the ribbon cable connected to it.

4. Remove the ribbon cable from the faceplate.

5. Examine the battery cable. If this connection is loose, your Fuze player won't turn on. Plug the connection firmly into the port.

6. Check the LCD screen connection. A loose connection here means that you can't see anything on your screen. Disconnect the cable from the port, and reconnect it.

7. Reattach the cable to the faceplate, and reattach the faceplate. Turn the device back on.

These Sansa Fuze MP3 player repair suggestions may not fix all issues. If your player is still not working properly, either take it back to the place where you bought it, or contact SanDisk for additional help.

References

Fixya.com, http://www.fixya.com/support/t4267400-sandisk_fuze_4gb_locked_lights_will_not

SanDisk, http://www.sandisk.com/products/sansa-music-and-video-players/sandisk-sansa-fuze

Jul 18, 2011 | SanDisk Sansa Clip MP3 Player

1 Answer

My Philips Go Gear SA2825/93 seems to be frozen. It's out of battery, but whenever I try to plug it into my computer, it only says "OK to disconnect", and the computer doesn't see it. When I unplug it, it...


I had the same problem. Download the Device manager from Your CD or from the Philips support homepage. Then connect the cable to Your PC and then finally connect Your SA 2825/93 to the cable. Then You will get connection and can press "repair"

Oct 25, 2010 | Philips Audio Players & Recorders

1 Answer

Frozen and stuck on screen disconnected


Hold the power off button continuously for 15 seconds. This should force a shutdown and reboot.

Apr 21, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Hi. I plugged in my iPod nano 4th generation to charge it. It opened iTunes as it usually does and I could see my iPod in my device list. I left it to charge as normal. I came back a while later and my...


Try doing this: Toggle the hold switch and put it back in the off position. Then press and hold the center button and the menu button simultaneously for ten seconds and the apple symbol should come up on the screen. Then it should work like normal. Hope this helps!

Mar 22, 2009 | Apple iPod nano

1 Answer

Sandisk e260 froze after power up.


sounds like a firmware program problem and will have to be replaced. You could download an updated firmware but you will have to get a pc connection. 
After your device is plugged in, are you able to go to  "my computer" and see a drive folder that has your device on it.

Mar 01, 2009 | SanDisk Sansa e260 MP3 Player

1 Answer

Creative zen v problems-frozen


If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

Aug 25, 2008 | Creative Labs ZEN V Plus MP3 Player

1 Answer

Frozen


Reset method = power on plus volume + at same time

Aug 16, 2008 | Philips GoGear HDD6330 MP3 Player

2 Answers

Frozen screen/connected to the computer screen


Hold in play and volume+ at the same time for 3-7 seconds - the player should reset itself

Aug 03, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

My screen dosen't show any lettering and when i turn it on it stays frozen


Ahh Philips! You need to get the firmware upgrade for your player by opening the Philips Device Manager and clicking on "Update"

If the device manager doesn't recognize your player as being plugged in, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
Wizard.

Jun 28, 2008 | Philips Audio Players & Recorders

1 Answer

Frozen


There is a fix, but it is going to delete all the songs off the player, so you will have to reload them. Disconnect the Sansa Clip from the computer. Slide the power button up for 15 seconds to turn the Sansa Clip off. Hold in the volume + button, and reconnect the player to the computer

Apr 27, 2008 | SanDisk Sansa Clip MP3 Player

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