Question about Philips GoGear HDD6330 MP3 Player

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Frozen When I disconnect from the computer, the screen stays up and the device will not turn off.

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Reset method = power on plus volume + at same time

Posted on Sep 14, 2008

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80GB frozen with "Do not disconnect" displayed on screen.


you have to send to apple eng. or els call me i can help u sir 9177110844

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make sure the battery is fully charged, then disconnect from your computer. Wait a while for the device to cool and try turning it on again. Mine took a few tries but once it sat for a while it didnt fight me again.

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Try doing this: Toggle the hold switch and put it back in the off position. Then press and hold the center button and the menu button simultaneously for ten seconds and the apple symbol should come up on the screen. Then it should work like normal. Hope this helps!

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If your screen is black it may be frozen. If so, hold the menu button and the center button below it at the same time. If, this still doesnt work try connecting your iPod to a computer then disconnecting it. Also make sure the battery is charged.

Please rate this solution.

Feb 25, 2009 | Apple iPod nano

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If a reset does not work using the reset hole, then try this: First, back up all of your music and do this: Turn off the player and disconnect it from the computer. Then press and hold the play/puse button and turn it on simultaneously. The player should be in recovery mode. Scroll down and select format (all) and let it format. Then reload all of music back onto your player and it should work like new. Hope this helps!

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Reset method = power on plus volume + at the same time

Aug 16, 2008 | Philips GoGear HDD6330 MP3 Player

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Frozen screen/connected to the computer screen


Hold in play and volume+ at the same time for 3-7 seconds - the player should reset itself

Aug 03, 2008 | Philips GoGear HDD6330 MP3 Player

1 Answer

My screen dosen't show any lettering and when i turn it on it stays frozen


Ahh Philips! You need to get the firmware upgrade for your player by opening the Philips Device Manager and clicking on "Update"

If the device manager doesn't recognize your player as being plugged in, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
Wizard.

Jun 28, 2008 | Philips Audio Players & Recorders

1 Answer

Battery problem ???


Try the firmware upgrade first

Either the device is bad, the pc port is bad, or the software is faulty. Try connecting to different usb port, then a usb port on a different pc with a compatible os. If still not recognized, then there is physical damage to player.

Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware.
Wizard.

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