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While sewing embroidery designs on my Viking Topaz 30, in the middle of the design the needle will stop moving along the design and freeze where it is, but the needle will keep moving up and down. The only way I know to fix it is to turn it off and hope I can find the place where I am at- help please! This is the second Topaz that has done this to me too- This machine cost too much money to be doing this to me!

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Posted on Jan 02, 2017

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SOURCE: Husqvarna Viking Designer I breaking needles

Dls8864's suggestion was a very good suggestion - make sure the metal stitch plate is pushed all the way to the back. Also make sure that the thread is feeding freely - if it is catching on something it can cause the needle to be pulled aside and make it break. Does the design fit properly inside the hoop you are using? If the foot and/or needle strike against the side of the hoop, that will cause a breakage. Is the bobbin thread okay - not making a bird's nest underneath?

Posted on Feb 01, 2010

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SOURCE: machine will not sew correctly

The Topaz 30 is a relatively new machine and should still be under Viking's warranty if you bought it new from an authorized Husqvarna Viking dealer. Suggest you take it back to an authorized dealer--preferably the one where you bought it. The machines have a 5 and 20 year warranty for parts, etc. Most dealers will give you a 6 months to 1 year warranty if you bought it from them. There have been a couple of software updates released for this model. You can find more information at the husqvarna viking website. By clicking on the "Dealer's" link you can find the nearest authorized dealer. http://www.husqvarnaviking.com

Posted on Feb 11, 2010

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1 Answer

How do i remove the embroidery unit from the topaz 40


Do you mean the Husqvarna Designer Topaz 40? If so, first make sure that the unit is in Park. You need the sewing machine on to do this. Select the Park Position on the Embroidery Stitch-Out menu. This screen is accessed after you choose a design and press Go (at the bottom of the touch screen on the left). Then press the release button on the bottom of the left hand side of the embroidery unit.

The directions to remove the embroidery unit are in the manual on page 6:3 (page 69 of the PDF). The manual is available from the product page: http://www.husqvarnaviking.com/en-US/Machines/DESIGNER-TOPAZ-40 . Scroll down and look on the left side of the page. The direct link to the manual is http://www.husqvarnaviking.com/SiteMedia/Products/Machines/DESIGNER-TOPAZ-40/Manual/Topaz40-manual-EN.pdf .

I hope this helps.

Cindy Wells

Dec 31, 2016 | Sewing Machines

1 Answer

Husqvarna 4D Embroidery software Dongle issues


Viking changed their website and new links. Suggest you contact Software Support for Viking at
Toll free 1.800.446.2333
Monday - Friday: 8:00 am - 4:00 pm CST
info@husqvarnaviking.com

Dec 14, 2013 | Husqvarna Designer I

1 Answer

Machine embroidery needle changes position


truthfully I think their something wrong with the computer in the machine because
the bobbin locked up. sometimes when a sewing machine jams it can make
the machine jump time.
but the needle moved positions, some part of the machine is changed during the
jam up, even tho you reset it.
embroidery machine are expensive, my suggestion is to have the machine checked

Apr 05, 2012 | Sewing Machines

2 Answers

Husqvarna Viking Designer I breaking needles


Make sure that the metal plate is locked into position- Hope that helps!

Jan 20, 2010 | Husqvarna Designer I

1 Answer

I'm using the Mega Single Hoop for the Viking Designer SE embroidery machine, because my design is too long for any other hoop. When I try to embroider, however, I get the message "Design outside hoop...


1. If the design came from the internet or a design package, it's possible that it's "center" has not been centered properly. To correct this you need to open the design in the Husqvarna Viking software and click on the "Center in Hoop" icon. That function redefines the center of the design so it will align properly in any hoop that it fits within. If you have 3d software, after clicking on that icon you physically have to put the black crosshair that designates the center in the design, in the very middle of the hoop and then save the design to your computer, then send it to the machine. The 4d software automatically centers the design in the hoop when you click on the icon.

If you have the software and you "combine" any designs together you must always click on the center design icon to recalculate or redefine the center position and then move the design's center to the middle of the hoop before saving the design. This way you center the designs center positoin around the needle position. Meaning that when you hit the start button on the machine, where ever the needle is, is where the center of your design is.

I hope this helps

Oct 15, 2009 | Husqvarna Designer I

2 Answers

HUSQVARNA TOPAZ 20 SAYS TO ENTER CORRECT HOOP. THE CORRECT HOOP IS IN THE MACHINE.


Your embroidery unit needs to be re-calibrated. Check your user manual to determine if that's something you can do. Otherwise, you'll need to have an authorized Husqvarna Viking dealer do the calibration and make sure the hoop sensor is working via the service menu. You can find authorized dealers close to you at the Husqvarna Viking website - http://www.husqvarnaviking.com/us Good luck.

Sep 18, 2009 | Husqvarna Viking 1

1 Answer

Once I set up my design card and select design, the needle moves


Hi, and welcome to FixYa. If I understand your problem, the needle goes in and out of your fabric, and the embroidery hoop moves, but the machine does not actually start embroidering your design right away....did I get it right? If have time to answer a few questions, I can give more accurate instructions.

  1. How long have you had your machine?
  2. How long have you been doing machine embroidery?
  3. Do you have a manual for your machine?
  4. Look at the back side of your design - do you see lots of bobbin thread, or hardly any?
  5. Have you taken lessons for your machine or for embroidery?
  6. When your design is finished, can you where the machine skipped stitches?
Here a couple of things you can try (if you have already):

  • Make sure you use an embroidery needle, not a universal. In most cases, you should use a size 90. Change your needle after each project. A blunt need can cause your machine to skip embroidery stitches anywhere in the design.
  • Rewind or replace your bobbin. Make sure you use bobbin thread in your bobbin when you embroider - it is thinner and gives you better tension. If pre-wound embroidery bobbins are compatible with your machine, I recommend that you try one and compare the result with designs sewn using the bobbin thread you've been using.
  • Normally, you should loosen your tension a little bit when you embroider. When you look at the back side of your embroidery, you should see more bobbin thread than embroidery thread.
I owned an embroidery business for several years, and I have six different embroidery machines of my own - so with a little more info from you, I think I can help.


Feb 03, 2009 | PfaFF Creative 7570

2 Answers

Husqvarna Rose embroidery unit stopping mid picture.


Could be the design you're trying to stitch out is eroded. Try rewriting the design to the card and see if that helps. If not, take your machine along with the embroidery unit, peddle, hoops, etc. to your tech for a once over. It may just need an adjustment.

Jan 02, 2009 | Husqvarna Rose

1 Answer

Finding affordable Box and Card that will work with Viking 1+


You will need a keypad card that goes along with one of the original Husqvarna embroidery cards. This keypad gives you the controls for using the embroidery unit and selecting your designs.

Jan 29, 2008 | Husqvarna Viking 1

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