Question about Sony Playstation 3 (PS3) Console

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Hello, something happened with our playstation 3 and we do not know how to fix it. The sound plays on HDMI2 and the picture plays on AV2. Help, please!

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HDMI is designed for use with both audio and video. I would disconnect the A/V 2 and it should fix the problem.

Posted on May 29, 2011

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Posted on Jan 02, 2017

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Hello,

Sorry to hear about your trouble. This may be a case of the PlayStation network just being down. I know it has been on/off past week. Or, you could have issues with your account regarding the game. I would recommend contacting Sony for assistance with this issue since you have ruled out everything else. I know you are looking for a quick fix, but this may be something you have no control over.

Click Here for Sony Support

One additional step I would recommend, is to double check your network configuration. Once you do this, power cycle your network. Turn off the playstation, the modem and router. After 15 seconds turn on the modem, wait 30 seconds then turn on the router, wait 30 seconds then power on the playstation.

Regards,
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