Wanted to see how the bill turned out and see if you could give me more details on how you dealt with Hitachi on the parts. My TV is still in the shop and they just told me that 2 of the boards are out as well as the power supply. My warranty is up as well so getting these parts would be huge. As of right now they quoted me $1200 the majority being parts. Any help would be very appreciated.
After reading the above about tonys problem, and realising that i have the same problem i called 1800-hitachi also spoke with keith, he told me he dose not remember helping anyone with this problem, and if the tv is out of warranty there was nothing they would or could do about it, so im on my own to take my chances to get it fixed.
My apologies for taking a few days to get back with you. I was out of town and offline.
Since my TV was out of warranty by about 6 months, I called Hitachi at 1-800-hitachi. Their hours are: 10-1 Saturday 9:30-6 weekdays
person who authorized Hitachi paying for my parts was Keith, but I called
back and spoke with an equally helpful person afterward. I was
impressed with the customer service.
I told them that I had chosen Hitachi over other brands because I
believed in the product, but I was frustrated with my expensive plasma
failing so soon out of warranty. I also shared with them that I was
seeing several other people on this forum experiencing the same problem. They agreed to pay for parts and I would pay for labor.
My local repair shop charged me $199.95 total for labor, which wasn't too bad. It took longer than I had hoped to get the part, over a week, and a couple more days to do the repairs, so that was a little frustrating. The TV is working great now, and I am happy with the outcome (I'd be happier if it hadn't failed at all, but overall I thought the handling was fair).
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need. goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Hard to diagnose for certain without access to the TV, however, sounds like the optical engine. Part is expensive ($300-$500) on ebay, likely a $800 00 plus repair bill from a service outfit! With the recent lower costs of plasma, LCD and LED it may not be worth repairing. They were great TVs when they came out!
Hope this helps!
Hitachi TV also Model # 46UX7K, Serial # W1H002013. I was hoping I can get help
with this one too. The picture is dark and has lost most of it's color. I don't
know if the color is off because it is so dark. Is there
parts that I can buy from you to fix this problem.
I can't help you because after 26 months of ownership mine is doing the same thing (started on 7-12-09). Judging by the number of people with the same complaint I believe Hitachi knows that they have bad boards but refuses to replace them for customers unless they are within warranty. It also explains why the merchant that sold it to me in 2007 stopped offering Hitachi in 2008.
I'm disgusted because I'm anticipating a $300-$500 repair bill simply because Hitachi's design did not provide an external way of resetting it. Impossible to get to the menu to do a reset within 12 seconds before it starts the powering on booting cycle again.
Adding salt to the injury, mine is wall mounted and repair people will only work on it if it is readily accessilble when they walk in the door or if it is brought to the shop. Know what a 55" plasma TV weighs? Too much.
I would strongly suggest that you see what kind of a tech you have asking for the replacement... My industry is flooded with too many have-solder-gun will travel wany-to-be techs. And Hitachi is VERY particular who they do business with... If they even suspect that the tech who asked about the part is not capable of installing it properly that may be the problem....
I do know that that program is still ongoing. We did one as recently 7/20 and had no problems getting the part...
Don't really think Hitachi is trying to single you out - - so you might check that out..
I finally got information from the repair shop. Apparently it is the
upper and lower panel drive. The parts are supposedly not more than a
couple hundred dollars, though I'll let you know when I get the bill. I
do want to say that Hitachi was great when I called them. Even though
my plasma is out of warranty by a few months, they agreed to pay for
parts if I pay for labor. That just might keep me buying Hitachi
products despite the issues I've had with my 2 plasmas.
I am not expert but before you go to a lot of trouble, read all of the post on the infamous "red cloud", "red blob" and "blue streaking". In evey case, it appeared that the light engine was the problem. We just had our light engine replaced and the TV looks perfect. We dealt only with Hitachis Customer Relations Department 800-654-7013. You will have to have a certified tech come out and diagnos the problem. Hitachi will then call and verify, with the dealer, that the problem is a defective light engine and will send out a brand new one.
We were told the part cost around $1500 (Hitachi covers that) however, they will ask you to pay for the install. Our install cost $400. Worth is to us as we paid $3600 for this set 3+ years ago and we have loved this TV. When you first call Hitchi, they will act like they've never heard of this problem but they will give you names of certified techs in your area. Once the tech confirms that it's the light engine, Hitachi will own up to the problem and send out the part.
You really should only deal with Customer Relations ( I listed their 800 number above as you will be chasing your tail so to speak with their regular customer service department. Good Luck!