Question about Hitachi 55HDS69 55 in. Plasma Television

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Hitachi 55 Blackout

Wanted to see how the bill turned out and see if you could give me more details on how you dealt with Hitachi on the parts. My TV is still in the shop and they just told me that 2 of the boards are out as well as the power supply. My warranty is up as well so getting these parts would be huge. As of right now they quoted me $1200 the majority being parts. Any help would be very appreciated.

Thanks in advance,
Tony

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After reading the above about tonys problem, and realising that i have the same problem i called 1800-hitachi also spoke with keith, he told me he dose not remember helping anyone with this problem, and if the tv is out of warranty there was nothing they would or could do about it, so im on my own to take my chances to get it fixed.

Posted on Sep 19, 2008

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Hi Tony,

My apologies for taking a few days to get back with you. I was out of town and offline.

Since my TV was out of warranty by about 6 months, I called Hitachi at 1-800-hitachi. Their hours are:
10-1 Saturday
9:30-6 weekdays

The person who authorized Hitachi paying for my parts was Keith, but I called back and spoke with an equally helpful person afterward. I was impressed with the customer service. I told them that I had chosen Hitachi over other brands because I believed in the product, but I was frustrated with my expensive plasma failing so soon out of warranty. I also shared with them that I was seeing several other people on this forum experiencing the same problem. They agreed to pay for parts and I would pay for labor.

My local repair shop charged me $199.95 total for labor, which wasn't too bad. It took longer than I had hoped to get the part, over a week, and a couple more days to do the repairs, so that was a little frustrating. The TV is working great now, and I am happy with the outcome (I'd be happier if it hadn't failed at all, but overall I thought the handling was fair).

Good luck! Let me know how it goes.

Take care,
Gabrielle

Posted on Aug 21, 2008

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