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Frigidaire gallery series: it only crushes ice, does not make cubes, even though cube light is lit

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Posted on Jan 02, 2017

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SOURCE: Frigidaire Gallery Series Side by Side doesn't crush ice

hi there,

could be that the ice maker arm is getting stuck or may have some frost on it. can you supply the complete model # please?

Posted on Sep 25, 2008

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SOURCE: Crushed ice mode seems stuck - want cubes but keeps crushing.

jeff, at one time the ice bin was removed and there is a rod on the bottom of the bin remove the bin and you'll see an opening where the arm will fin the square plastic looking assy is probally stuck in the up position pull it down with you finger and reinstall the bin the it should work

Posted on Aug 19, 2009

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SOURCE: Ice maker is crushing ice when cube ice button is on

We've had a similar problem, possibly the same, with our LG in-door ice maker. Whether cubed ice or crushed ice is selected, it crushes the ice.

We found that there is a little lever on the inside of the door, on the lower right behind the ice bin, which freezes in the down position. This is a literal "freeze up", as a block of ice forms in the little well under this switch and eventually freezes the switch in place. Since the switch needs to go up to provide cubed,.. we only get crushed. On 3 separate occassions we've thawed and chipped out (carefully) this little ice dam and gotten cubed ice capability back for a few weeks. At which point it freezes again. I have no idea why water collects there in the first place.

Posted on Sep 05, 2009

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SOURCE: Ice maker only producing crushed ice, only I have

When an ice maker is producing ice poorly--when it produces just a few cubes or none, or when the cubes are too small--it's usually because of a clogged water line or a defective water inlet valve.

First, check the water line attached to the back of the refrigerator for good water flow. To do that, first turn off the water supply valve. Then remove the water line from the back of the refrigerator. Next, place the water line into a bucket and momentarily turn the water valve back on to test the flow. If the flow is poor, you need to repair, clean, or replace the tubing or the shut-off valve that supplies the water. If the flow is good, you may have to replace the water inlet valve.

Posted on Mar 31, 2010

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Ice maker only producing crushed ice, only I have it set on cube. I have taken the tray out twice and dried. Still only crushed. This is a Frigidaire Gallery Series fridge.


We had this problem and have visited several friends houses in our neighborhood who all have appliances of approximately the same age, 6 to 7 years old and found this to be quite common.

The solution to this specific problem was rather simple, and has proven effective on several different brands, to the relief of many befuddled husbands and frustrated wives and now happier children.

Though the mechanism is in a slightly different location on some models.


I removed the ice hopper and looked in the back of the freezer and found the steel drive prongs that power the feed screw inside the ice hopper.

An inch down and a few inches to the right of it I found the mechanism that actuated the arm to open the chute for cubes or keep it closed for crushed ice. (on the Frigidaire Gallery Series)

I held the interior light switch closed and had someone push the ice lever on the outside and observed the drive prongs turn, but the mechanism that actuated the arm to open the chute did not move.

Stuck my finger in there and pushed it upwards manually and after a brief moment of resistance it moved freely.

Re-tested the operation of the mechanism that actuated the arm to open the chute, and it now opened when the ice lever was depressed and set to cube, and stayed closed when it was set to crush.

With the money we saved on the service call, I took the family out for chinese food.

Mar 30, 2010 | Frigidaire Gallery Series GLHS269ZDB 36"...

1 Answer

I have a Frigidaire FRS23H5ASB9 side-by-side. The "cube" button works, but only crushed comes out. "Crushed" button works fine, too, but we usually want cubes. What's causing this? Is it the dispenser or...


most likely the solinoid is frozen or bad.. pull ice bin, the metal lever on back of bin fits in solinoid in freezer see if you can move plastic piece in freezer with finger.

Jan 03, 2010 | Frigidaire Gallery Series GLHS269ZDB 36"...

2 Answers

Frigidaire model glrs267zcwi side by side. Crushed ice comes out when either the crushed or the cubed button is depressed. How to fix it please?


It sounds like the water line to the ice maker is partially obstructed (probably semi-frozen) and the unit is making smaller than normal ice cubes. This causes the ice ejector to "shatter" the smaller cubes, producing the appearance of crushed ice.

The easiest thing to try is make sure the water line connection inside the freeezer isn't frozen. A hair dryer can be used to thaw the inlet to the ice maker, but just be careful. Remove some of the product in the compartment so you have enough room to work.

Dec 12, 2009 | Frigidaire Gallery Series GLHS269ZDB 36"...

1 Answer

I only get crushed ice even when the button is on


Pull the ice bin out and you'll see a rectangular hole with a plastic piece that has a rectangular hole in it. This piece will correspond to a steel rod that runs along the bottom of the ice bin. This steel rod actuates the crush/cube option in the dispenser. Sometimes icing can cause the plastic piece to get stuck. Try "jiggling" the plastic piece up and down until it frees and operates easily. Then replace your ice bin and try operating the controls on the dispenser again.

Dec 11, 2009 | Frigidaire Gallery Series GLHS269ZDB 36"...

1 Answer

Ice maker only dispenses crushed ice


You guys are great. I just pushed down on the lever in the back and once again I have cubed ice!! Thank you!

Aug 30, 2009 | Frigidaire Gallery Series GLHS269ZDB 36"...

1 Answer

Crushed ice mode seems stuck - want cubes but keeps crushing.


jeff, at one time the ice bin was removed and there is a rod on the bottom of the bin remove the bin and you'll see an opening where the arm will fin the square plastic looking assy is probally stuck in the up position pull it down with you finger and reinstall the bin the it should work

Aug 19, 2009 | Kenmore 54662 / 54664 / 54669 Side by Side...

2 Answers

Ice maker is crushing ice when cube ice button is on


We've had a similar problem, possibly the same, with our LG in-door ice maker. Whether cubed ice or crushed ice is selected, it crushes the ice.

We found that there is a little lever on the inside of the door, on the lower right behind the ice bin, which freezes in the down position. This is a literal "freeze up", as a block of ice forms in the little well under this switch and eventually freezes the switch in place. Since the switch needs to go up to provide cubed,.. we only get crushed. On 3 separate occassions we've thawed and chipped out (carefully) this little ice dam and gotten cubed ice capability back for a few weeks. At which point it freezes again. I have no idea why water collects there in the first place.

Feb 20, 2009 | Frigidaire FRS23KF7AB Side by Side...

1 Answer

Frigidaire Gallery Series Side by Side doesn't crush ice


hi there,

could be that the ice maker arm is getting stuck or may have some frost on it. can you supply the complete model # please?

Sep 25, 2008 | Frigidaire Gallery Series GLHS269ZDB 36"...

1 Answer

Frididaire Gallery series side by side with ice and water in the door


First pull out the ice bucket and close the door.  Set for cubed ice.  Press the button for ice to come out and listen for a loud clunk noise.  That is the sound of the solenoid.  You can open the door, hold the light switch and press the button and watch for the solenoid moving up and down.  Solenoid is at the back of the freezer in a little square opening where the rod on the ice bucket goes into.  If that solenoid is moving ok then put the bucket back in while the solenoid is in the down position and cubes should work.  If solenoid is not working then it will need to be replaced.  Let me know what you find.

Oct 14, 2007 | Frigidaire FSC23F7D Side by Side...

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