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When I turn on my Sony Bravia 32" Class 3D KDL-32EX720, which I recently bought in walmart.com about 4 days ago when I received it. There is thin blue vertical line appearing in the center of the screen. It doesn't disappear though there is already a picture on it. What are we going to do with this? Do we need to contact sony customer service or walmart.com? Please tell us what to do. Thank you.

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With a unit less than 30 days old, typically you can exchange it for a new one. Contact Walmart directly. If the store is close by, pack up the set and bring it back requesting a replacement. If needed, talk to a manager. There is no reason for you to leave the store without a replacement.

Dan

Posted on May 29, 2011

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