Amana Model# ARS2365AC The freezer is not keeping the food frozen and the refrigerator is not as cold as it use to be. Both control dials are on 7 the maximum it can go. Thank you for all your help. Kathy

Higher is colder

Deforst freezer and ref. wipe dry. Reset controls to starting point.
Check temp. 0 in fez. 38-40 in ref. keep advancing settings until you reach temp. Also, vaccum behind unit

Hi,
The dial may have just accidentally got turned...turn it up to 3 more before doing anything else..

heatman101

Change the defrost timer.

Hi,

Check out these tips...they can help you figure out whats going wrong with yourrefrigerator and why it is not cooling

Refrigerator not Cooling or Fridge not Cooling

How to Defrost Refrigerator Defrost Timer Problem

Water Running in refrigerator from Freezer

Refrigerator or Freezer not Cooling or Getting Cold
heatman101
s

7 would be coldest setting on this unit, they have some air channeling upgrades to help solve this issue

the small cooling fan in the freezer compartment that sends chilled air to the food side is defective and needs replacement.  Sometimes that are only frozen stuck.

That fan is most likely on trying to defrost that frozen coil. It sounds like you may need a thermostat, a coil cleaning, and hopefully the system is not low on charge, those are 99% of the causes for a freezer, or refrigerator to freeze, hope all works out.

Sounds like your coils are getting plugged,(excess ice in and around the coils)if you have a cooler or some other place to keep your food cold,turn off or unplug the fridge,you want to defrost it,for the freezer place pans of hot water in it to speed up the process,leave doors open,should only take around 4 to 12 hrs.A good time to clean it to lol.
Hope this helped.Let me know.Also rate me.
For more help go to live chat.
lenwest

Chances are if they are getting cool but not cold-

1) the evaporator fan in the freezer is not running
2) Defrost heater has failed
3) Defrost sensor has failed
4) Defrost timer/refrigerator control has failed.

Check for ice build-up on the back wall of the freezer. If there is ice, unplug or turn the unit off for 6-8 hours with the doors open (put any food in a cooler with ice to maintain). Note water may come out of the refrigerator.
Plug the unit back in or turn it back on, close the doors, and check temperature after a couple of hours of operation. If all OK, you will need to have the above tested, or, if you know how to use a multimeter and can read a schematic/wiring diagram, I can instruct you on how to check the above.