Question about PayPal Accounts

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I have 2 emails in my inbox. they are receipts for payment transactions. I have not used paypal for 2 years. 1st transaction id is 7hw24669w7356621j. 2nd transaction id is 3a4715420p2233140

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Yo must update your Paypal account ask for the assistance of the Paypal company,for you to know the status of your paypal account or make a letter with them.

Posted on May 29, 2011

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Welcome to Fixya.

It is best to contact Paypal's support in order for you to get this clarified. Fixya understood your concern very well but due to the sensitivity and confidentiality of this issue, only you (account holder) are authorized to speak/communicate with them directly :

PAYPAL SUPPORT

Hope this helps, Thanks for using Fixya.

Posted on May 29, 2011

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1 Answer

Looking for a receipt


log into your paypal acc. you will see all of your current transactions also a view all of my transactions shortcut bar if its not located in your most current transaction list click on the view all of my transactions shortcut
you have to select dates ranging from the current to a specific date you will find the transaction to copy and paste

Oct 24, 2013 | Computers & Internet

Tip

How to file a dispute against the Seller using PayPal


Prepare all PayPal transaction info regarding your dispute, particularly the PayPal transaction ID. Note, this is ONLY for transactions made from PayPal's website, this is not applicable for all other payment transactions made over the internet.

Follow this simple steps in filing a claim / dispute against the seller from PayPal.


Click here and log in to file a dispute, if that didn't work, use this web address:

https://www.paypal.com/ca/cgi-bin/webscr?cmd=xpt/Customer/customerservice/GXOLogin-outside&from=resolution_center&toResCtr=true&fileWhat=claim


After logging in, you should see this page:
19945b8.jpg

.. click on that yellow button saying "Dispute a Transaction". You will see this page after clicking that button:
2832e9a.jpg


.. select item dispute and click the yellow button saying "Continue".
After that, you'll be taken to this page:

c268c54.jpg

If you have the transaction ID prepared, type it on the box provided, if not, you can search for it by clicking the "Find transaction ID" button and select the specific transaction ID from your PayPal transaction history.
0fdf5e8.jpg

When your PayPal transaction history pops out, make sure it captures the date from when you made the transaction, see from the sample below, my history is showing only all of my activities from January 12, 2010 to today, February 11.

93d0da7.jpg


Once you find the specific transaction, click on the Transaction ID and it will take you back to this page with the Transaction ID already in the textbox..
69fa6e3.jpg

.. all you need to do is click that yellow button saying "Continue".


And from there, you will be asked 1 or 2 more questions which you have to answer by selecting the appropriate option applicable to you, so you can finalize the dispute.


Note that this dispute does not guarantee that your money will be given back to you. PayPal will freeze your seller's account until your problem is resolved forcing them to return your money. However, if the seller decides to close the specific account, that's not gonna be good for you, you will totally loose the money that you paid but the dispute that you filed will damage his/her credit track record, because as you know, PayPal is linked to our our credit cards and/or bank accounts.


Good luck!


For more info, visit PayPal's Security Center.

on Mar 07, 2010 | Computers & Internet

Tip

How to file a dispute against the Seller using PayPal


Prepare all PayPal transaction info regarding your dispute, particularly the PayPal transaction ID. Note, this is ONLY for transactions made from PayPal's website, this is not applicable for all other payment transactions made over the internet.

Follow this simple steps in filing a claim / dispute against the seller from PayPal.


Click here and log in to file a dispute, if that didn't work, use this web address:

https://www.paypal.com/ca/cgi-bin/webscr?cmd=xpt/Customer/customerservice/GXOLogin-outside&from=resolution_center&toResCtr=true&fileWhat=claim


After logging in, you should see this page:
19945b8.jpg

.. click on that yellow button saying "Dispute a Transaction". You will see this page after clicking that button:
2832e9a.jpg


.. select item dispute and click the yellow button saying "Continue".
After that, you'll be taken to this page:

c268c54.jpg

If you have the transaction ID prepared, type it on the box provided, if not, you can search for it by clicking the "Find transaction ID" button and select the specific transaction ID from your PayPal transaction history.
0fdf5e8.jpg

When your PayPal transaction history pops out, make sure it captures the date from when you made the transaction, see from the sample below, my history is showing only all of my activities from January 12, 2010 to today, February 11.

93d0da7.jpg


Once you find the specific transaction, click on the Transaction ID and it will take you back to this page with the Transaction ID already in the textbox..
69fa6e3.jpg

.. all you need to do is click that yellow button saying "Continue".


And from there, you will be asked 1 or 2 more questions which you have to answer by selecting the appropriate option applicable to you, so you can finalize the dispute.


Note that this dispute does not guarantee that your money will be given back to you. PayPal will freeze your seller's account until your problem is resolved forcing them to return your money. However, if the seller decides to close the specific account, that's not gonna be good for you, you will totally loose the money that you paid but the dispute that you filed will damage his/her credit track record, because as you know, PayPal is linked to our our credit cards and/or bank accounts.


Good luck!


For more info, visit PayPal's Security Center.

on Feb 11, 2010 | PayPal Accounts

1 Answer

* vallemarket 409357733 charged $103.00 to my credit card by PayPal on Jan 15/13 there is no transaction in my PayPal account how can I get my money back?


If the transaction occurred paypal should have the transaction details.

The transaction details will be with your credit card account.

If there is no record or receipt of payment got to the credit card account bank (financial institution) and open up a dispute.

Without any proof of any transaction details you might be up against it.

Feb 24, 2013 | Computers & Internet

1 Answer

Transaction not showing up on history. customer bought item on etsy and paid with paypal. there is no record of a payment, Customer received a notice that I had not picked up payment. transaction...


Welcome to FixYa!

Send and Email to Paypal using this link https://www.paypal.com/ph/cgi-bin/webscr?cmd=_contact-general

State your problem in the email and include the transaction number.

You have nothing to worry, it is just a program/database error. The transaction number is a proof that the payment has been entered and it's just that it is not showing on your history as you try to view it.
Check also if it affected your balance and include it in the email.
You can also reach PayPal by phone at
1-402-935-2050

(a U.S. telephone number)
4:00 AM PST to 10:00 PM PST Monday through Friday

6:00 AM PST to 8:00 PM PST Saturday and Sunday



Thank you for using FixYa.
Have a great day.

Jas247

Jul 02, 2011 | PayPal Accounts

1 Answer

Hello, I just recieved an email confirming a payment from my bank account through PayPal to a company I did not order from or have no knowledge of. There is a Transaction ID , Order #, Invoice ID and...


Do not click on any web address you do not recognise. It is possible it is a scam.

Go directly to the paypal site and login to see if the transaction appears on there.

If the transaction appears on the paypal site contact paypal directly to query the transaction.
If the transaction DOES NOT appear on paypal report the e-mail to paypal through their site.

Dec 18, 2010 | Computers & Internet

1 Answer

Transaction was made to the wrong merchant; how can i cancel the PayPal payment?


How do I get my money back?
2 solutions

I sent money to the wrong email address, but the payment is completed. What do I do? Question : Answer : PayPal cannot reverse payments that have been claimed. We recommend that you contact your recipient directly and make arrangements to have the money refunded to you via PayPal or another method of your choosing.
If you don't receive a refund, you can file a dispute within 45 days of the payment date. Here's how to file a dispute:
  1. Log in to your PayPal account.
  2. Click Resolution Center near the top of the page.
  3. Click Dispute a Transaction.
  4. Click Item dispute and click Continue.
  5. Click Find transaction ID, then click the transaction ID you want to dispute.
  6. Click Continue and follow the instructions
or if yous ent to recipient, but to wrong email address
If you would like a refund, start by getting in touch with your seller. Most sellers welcome the chance to work out any problems.

Here's what we recommend:
  1. Contact your seller to discuss your problem.
  2. If you're still not satisfied, you can open a dispute in the Resolution Center.
  3. If you would like PayPal to decide whether you should receive a refund, escalate the dispute to a claim.


Contacting your seller


To find the seller's contact information:
  1. Log in to your PayPal account.
  2. Click My Account at the top of the page.
  3. Click History and locate the transaction in your list of recent transactions.
  4. Click Details next to the transaction.

On the Transaction Details page, you'll see the seller's name, email, and, if available, the seller's customer service phone number.


Opening a dispute

If you weren't able to work out your problem with your seller, you can open a dispute.

If you purchased your item on eBay, you'll go to eBay's Resolution Center to open your dispute. If you made your purchase somewhere else, go to PayPal's Resolution Center.

How to find eBay's Resolution Center:
  1. Go to the eBay homepage and log in to your eBay account.
  2. Click eBay Security & Resolution Center at the top of the page.


How to find PayPal's Resolution Center:
  1. Log in to your PayPal account.
  2. Click Resolution Center at the top of the page.
  3. Click Dispute a Transaction and follow the directions.
You can open a dispute within 45 days of making your payment. If your dispute is not resolved or escalated to a claim within 20 days it will be closed please rate my service

Nov 22, 2010 | PayPal Accounts

1 Answer

Carol Kelly Could you please help me,this is the first purchase I have made. After setting up my PayPal account and having it confirmed, I put in the email address for my purchase which is...


lovemypet@domain.com is not the same as lovemypet.com.au.
Notice that the second one doesn't have an '@' sign, which an email address should have.

You have sent money to some the ID lovemypet@domain.com

Now, this is to try recover your money.

Go to "Resolution Center" in PayPal
https://www.paypal.com/cgi-bin/webscr?cmd=_complaint-view&nav=0.4

Click "Dispute a Transaction"

Select "Item Dispute"

Enter the Transaction ID of the payment sent. [Click "find transaction ID if you already don't know it. I hope you will recognize the amount sent from the history."]

Click "continue"

Now, follow the instructions.
You will have to write something describing the problem.
Maybe you can write "Hey, I have not received the .......... that I bought on...... . Have you already sent the item?"

Now, you have to ask the seller his PayPal ID. From where did you buy the item? I hope it is some website.

Please tell me if there is any other problem.

Aug 19, 2010 | PayPal Accounts

1 Answer

On 30/10 I purchased two dolls from kcivram1823, paypal made payment thru my credit card, seller advises me that the money has not been entered into her paypal a/c. Transaction I>D> OV6519927X143213V...


If you honestly paid and money is missing from your credit card then she had to of received your payment. If you overpaid for the item then get her Paypal email address and send her the $15.00 back through the "Send Money" link..Just select "Gift" as the reason for a payment. You can also open a dispute if she never sends you the dolls after 15 days have passed to get all of your money returned to you. I see you have a transaction ID so Paypal will have record of payment so there is no way she could lie to you about not getting payment

Nov 09, 2009 | PayPal Accounts

1 Answer

Item 200346838949 paid with paypal transaction payment went to rspears4@att.nett ID:37A912089D9225504 Neither got my item,Nor my money back WHAT CAN I DO??? CAN YOU HELP ME THANKS.Seller was becky08290.


Sir,

When did it happens? You must act fast. Contact rspears mail immediately do not accept the payment/transaction from paypal. And also request to sent back/cancel the transaction. Contact paypal to cancel that transaction which wrongly sent. Paypal will help you.

Thanks
Good Luck

Nov 06, 2009 | PayPal Accounts

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