Question about Wacom Cintiq 21UX (CINTIQ21UXNR)

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I am an architect student and I have pen using my Cintiq 21ux for about a month now, but the pen does not read on the tablet anymore (as of 27 May 2011). The blue light on the tablet doesn't even indicate that it is receiving a signal from the pen when the pen is touching the tablet. I have tried to dismantle the pen but it will not come apart in order for me to see the microchips on the pen itself. Please may you help.

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Welcome to Fixya

Double check every connection that you have there including the USB. Unplug it to a different USB port if possible. Reinstall the drivers if needed.

Thank you for using Fixya!

Posted on May 29, 2011

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