Q: Troubleshooting: Basic Mouse/Trackball Problems
This article covers some common reasons why a Logitech mouse may cease to function.
This article applies to the following products:
All Logitech mice/trackballs
There are a number of reasons why a mouse or trackball may suddenly stop working. These include the following:
system configuration changes
wireless detection issues
hardware connection failures
It is possible that the mouse or trackball has failed. A failed unit can be described as a product that works for a period of time then suddenly stops working. Verify that you have not made any changes to the system that might coincide with the failure of the product. For example, if you moved the connection of the device to another port to add another device to the system or if you added new software or made other system changes. Also, verify the device has not become disconnected from the system by checking to see the device is correctly connected. Once you have verified the above potential causes for failure, proceed to the following steps.
1. Wireless Detection Issues
If you are using a wireless mouse or trackball, you should first check to see if you have a connection issue. Please see Knowledge Base article 970
for information on diagnosing and resolving detection issues.
2. Port Connection Issues
If you have concluded that the issue is not due to a detection issue and the pointing device has just stopped working, try the device in another port. If you were using it on the PS/2 port, try moving it to the USB port if you mouse supports it. If you have another USB port, try that other port. If you were connected through a hub, try connecting directly to the system ports to verify the hub has not failed.
3. If the device doesn't work on a second port, try it on a second system, if possible. If it fails on a second system, then the device probably is defective. You may also want to try a second mouse in the same port that the failed mouse was using.
4. If the second mouse does not function in the same port, verify the system port has not failed. Contact the system manufacture for more information on the status of the system port.
5. If either the mouse fails on a second system or the second mouse works in the same port, then you know the Logitech mouse is defective. If this is the case, please contact to inquire about a warranty replacement.