Question about Samsung RS2578BB Side by Side Refrigerator

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Ice cube tray not releasing cubes

The water is filling the tray as it should, but than it freezes and won't release. Got a big sheet of ice under the ice cube holder & the tray.

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  • minnygabby Aug 17, 2008

    Is the heating element the small white plastic piece that is attached underneath the ice cube tray? It is dangling off the tray.

  • Anonymous Nov 11, 2008

    I have the same problem. The ice maker is not overfilling with water per fill. The ice won't drop into the bucket once it's frozen. The tray turns, the ice stays and then when the tray returns to it's full, upright position - more water is added because it thinks that the previous batch of ice was dumped.
    how do I fix it?



  • CSM23 Dec 06, 2008

    Hi-
    Same problem here. With an Ohm meter, I have 100% resistance at the connector when checking the 2 white heating element wires.
    -- Can I replace just the heating element?
    -- What triggers the heating element to turn on/off, as it does not appear to be related to the square motor box?
    Thanks

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  • 706 Answers

The ice maker system is pretty simple.. A motor rotates with a gear reduction system and as it rotates... a switch is tripped when the motor reaches a certain point on its rotation... that switch lets water in for a prescribed period of time ( normally that is adjustable) and then as the motor rotates some more.. the ice tray has had adequate time for that ice to freeze and is positioned for it to be released,..at that time.. a small heating element is energized to release those ice cubes and the cubes fall from the tray into the bucket.. Chances are your heater is not working, unplugged or defective.. I would start by thawing everything out and getting the system free of any and all ice.. If after you've cleaned it all up.. and it still fails to release ice..you could be over-filling your tray and that freezes .. which in turn causes the system to fail too..You may need to adjust the fill level by throttle back on the water or if your system has a fill level control.. adjust that.. but first things first.. get the system back to a known good state.. ( meaning free from all ice ) so that you can monitor its performance,. Hope that helps...

Posted on Aug 16, 2008

  • Rick Gelin
    Rick Gelin Aug 17, 2008

    It's hard to say what that is from your description.. if possible,,, can you take a digital pic and post it here so I can see what it is you are making reference to? Are you sure that item you descibe is not a connector that got unplugged from its matintg piece.. That would make more sense ..that the power connector to the heater got dislodged..

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