Question about Samsung RS2578BB Side by Side Refrigerator

1 Answer

Ice cube tray not releasing cubes

The water is filling the tray as it should, but than it freezes and won't release. Got a big sheet of ice under the ice cube holder & the tray.

Posted by on

  • 1 more comment 
  • minnygabby Aug 17, 2008

    Is the heating element the small white plastic piece that is attached underneath the ice cube tray? It is dangling off the tray.

  • Anonymous Nov 11, 2008

    I have the same problem. The ice maker is not overfilling with water per fill. The ice won't drop into the bucket once it's frozen. The tray turns, the ice stays and then when the tray returns to it's full, upright position - more water is added because it thinks that the previous batch of ice was dumped.
    how do I fix it?

  • CSM23 Dec 06, 2008

    Same problem here. With an Ohm meter, I have 100% resistance at the connector when checking the 2 white heating element wires.
    -- Can I replace just the heating element?
    -- What triggers the heating element to turn on/off, as it does not appear to be related to the square motor box?



1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 10 achievements.


    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Master
  • 706 Answers

The ice maker system is pretty simple.. A motor rotates with a gear reduction system and as it rotates... a switch is tripped when the motor reaches a certain point on its rotation... that switch lets water in for a prescribed period of time ( normally that is adjustable) and then as the motor rotates some more.. the ice tray has had adequate time for that ice to freeze and is positioned for it to be released, that time.. a small heating element is energized to release those ice cubes and the cubes fall from the tray into the bucket.. Chances are your heater is not working, unplugged or defective.. I would start by thawing everything out and getting the system free of any and all ice.. If after you've cleaned it all up.. and it still fails to release could be over-filling your tray and that freezes .. which in turn causes the system to fail too..You may need to adjust the fill level by throttle back on the water or if your system has a fill level control.. adjust that.. but first things first.. get the system back to a known good state.. ( meaning free from all ice ) so that you can monitor its performance,. Hope that helps...

Posted on Aug 16, 2008

  • Rick Gelin
    Rick Gelin Aug 17, 2008

    It's hard to say what that is from your description.. if possible,,, can you take a digital pic and post it here so I can see what it is you are making reference to? Are you sure that item you descibe is not a connector that got unplugged from its matintg piece.. That would make more sense ..that the power connector to the heater got dislodged..



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017


Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

My ice maker isn't despensing enough ice fast enough to fill the ice bucket up

Ice makers spray cold water upward into cube shaped trays that freeze the water almost instantly upon contact . Then when you press the ice dispenser a heater comes on that releases the ice cubes from the metal trays. If it is very old replacement probably a good option.

Nov 27, 2017 | Refrigerators

2 Answers

Hi have LG fridge, ice maker making ice but freezes into one solid block instead of staying in individual ice cubes making it impossible to dispense do you have any ideas a sto why this is happening and...

Sounds like this is a water level problem. Too much water is being released into ice tray, which raises the water level above the depth of each cube form, causing one big cube. You can adjust the water level.
Check this out:
How to Adjust the Water Level on an Ice Maker eHow

Jul 19, 2014 | LG LSC26905TT Side by Side Refrigerator

1 Answer

Maytag ice maker will not release cubes

Sounds like it has a " seeping " water valve . Only thing to do is replace the water inlet valve . There is a certain amount of water to go into icemaker at fill . A seeping valve will let water continually drip into icemaker , making large cubes which icemaker cannot dump . A larger amount of seeping , will overfill the icemaker , and drip into the freezer and floor .

Aug 12, 2009 | Maytag Refrigerators

1 Answer

Ice Maker not discharging properly

you will need a new icemaker the mold is not releasing the cubes

Jun 07, 2009 | Sub-Zero 632 / S

2 Answers

Ice Cubes won't drop out

The thickness probe should be approximatly 1/4 inch off of the evaporator.Sounds like you might have loose grids on the evaporator.turn the unit off and remove the curtain.use a flash light and inspect the grids.There should not be space in between the joints,if there is the ice will freeze behind the grids and not properly release when in harvest. Also gently pull at the grids,if they pull towards you or wiggle then they are separating. I have removed one of the grids and had the unit continue to run for sometime until the evaporator could be replaced.The plating being spotty causes release issues as well.Finally check the level of the machine,front to back and side to side.Not being level will also cause release problems

Feb 18, 2009 | Freezers

1 Answer


Hello here is how to fix the problem, first you have to remove the ice bin then then press the freeze temp and power cool buttons for about 12 seconds until the display panel switches to the option mode and you hear a beep.

A number under "Frige temp" corresponds to the option number. Press the fridge temp. button to increase the number and the power cool button to increase the number and the power cool button to decrease the number. set the option number to 3

now you have to select the input data to control the water supply time. Press the freeze temp button to increase the value. Press the power freeze bottom to decrease the value. Choose the right amount of water supplied to the ice tray which should be to where the water level is even with the rib on the inside of the tray.

input data = 00, 5 secs/01, 4 secs/02, 3 secs/ 03, 6 secs/ 04,7 secs/05,8secs

Let em know if this helps or not.

Nov 27, 2008 | Samsung RS2534 Side by Side Refrigerator

2 Answers

Ice Maker Freezing Up and Ice not dispensing

Check your ice cube tray to see if it is warped. Mine was. I took the tray off and dipped it into boiling water and remoulded it to the original shape and re-installed it. So far no problems. The tray gets warped because of the ice cube release mechanism. The tray is rotated around until it meets a block on one corner which creates the twisting motion we used to do on manual trays. Over time it tends to warp the tray. Good luck

Nov 26, 2007 | LG LRSC26925 Side by Side Refrigerator

1 Answer

Hollow Ice

H-m-m-m. Well, I'm not a chemist or a physics oriented person. My guess is that the air is trapped inside the cube as the ice forms. If there is a fan blowing cold(frigid) air over the cubes in question, it would make sense that the water in the tray would freeze at the coldest point first; that would be the top of the cube as opposed to the point farthest away or the bottom. The temperature of the water would uniform when the water enters the tray but would change in layers (top to bottom) as the cold air draws the heat out of the water (top) and the rest of the tray draws the heat away causing the ice to form through condensation. since the freezing process would occur faster at the top, any air trapped would condense allowing the rest of the water to freeze. Sort of like bubbles under a sheet of ice on a frozen pond. Solution? Are you manually filling the trays or is this an automatic process? If manual, try filling the trays with warm water and check them the next morning. Warm water is supposed to condense faster than cold. You mentioned changing the filter. Is it charcoal? It shouldn't make a difference but the new filter needs to have some water sent through it prior to installing it in the line to remove any loose particles that would end up in your ice. Other than that, adjusting the freezer to a colder temperature is about the only remaining option. Hope this helps. rix20601

Mar 21, 2007 | Kenmore 54622 / 54624 Side by Side...

Not finding what you are looking for?
Samsung RS2578BB Side by Side Refrigerator Logo

649 people viewed this question

Ask a Question

Usually answered in minutes!

Top Samsung Refrigerators Experts

John Tripp
John Tripp

Level 3 Expert

4655 Answers

Charles T Nevin
Charles T Nevin

Level 3 Expert

4070 Answers

Donald DCruz
Donald DCruz

Level 3 Expert

17130 Answers

Are you a Samsung Refrigerator Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides