Question about HP Pavilion dv9310us Notebook

3 Answers

I have a dv9310us that powers up with no video then shuts off and starts a reboot over and over with no boot screen the screen stays black/blank, what would cause that?

Posted by on


3 Answers

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points


    An expert that got 20 achievements.


    An expert that got 10 achievements.


    An expert that got 5 achievements.

  • HP Master
  • 5,660 Answers

The graphics chip.

The HP Pavilion dv9310us is one of the Pavilion dv9000 series of Notebook PC's.

The dv2000, dv6000, and dv9000 series of HP Pavilion Notebook PC's, all have an inherent problem they share.
They have a poor cooling design for the Processor and the graphics chip.

A Chip or Chipset is an Integrated Circuit. Chip and Chipset are slang terms.

A graphics chip is attached to a small circuit board. (PCB) The board itself is attached to the motherboard via a surface mount type of technology.

BGA. Ball Grid Array.

To explain this type of mounting I will use an older Processor for an example.
The older Processors used pins on the bottom of them. These pins lined up with matching socket holes in the processor socket.

[Newer Processors have the socket holes, while the processor socket has the pins]

On the BGA type of surface mount, there are no pins protruding from the bottom of the graphics chip's circuit board.
There are solder balls.

On the motherboard there are matching copper pads.
The graphics chip is set in place on the motherboard so that the solder balls line up with the copper pads, then heat is applied, and the solder balls melt.

This action solders the graphics chip directly to the motherboard.
(Integrated Graphics. Also known as OnBoard Graphics. ON the motherBOARD)

With the poor cooling design of the above mentioned Pavilion DV series, the graphics chip overheats, and the solder connections begin to unsolder.
This makes a poor connection between the graphics chip, and the motherboard.

Hence the problem you are having.

This video is just for information. I am not advertising for this person. (It's against FixYa T.O.S. anyway),

Also click on Show more.
(Right under the video, and under the heading -
HP Pavilion DV6000 Blank screen fix BGA rework video problem)

For additional questions or clarification to what I have stated, please post in a Comment.

Posted on May 29, 2011

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has written 20 answers of more than 400 characters.

  • Expert
  • 101 Answers

Most likely a faulty piece of hardware, i assume you have tried booting it with the power cable plugged in, you can also try removing the battery as well (when the system is off of course) . Alternatively it could be an over heating problem, check to make sure there is sound coming from the fan ( you should see air ducts on the side or back of the laptop) also, hold your hand over it to make sure that it is moving air. If the fan doesn't sound right or is not spinning at all, you can try blowing compressed air into it. If that doesn't fix it, you will have to take it in to be serviced, it could be any number of the hardware components inside the laptop.

Posted on May 29, 2011

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that got 5 achievements.


    An expert whose answer got voted for 20 times.


    An expert who has answered 20 questions.

  • Expert
  • 106 Answers

You my friend have a bad hard drive.

Around 50 bucks!!!!! don't forget to give testimonial and the votes 4 thumbs up if I helped.

Posted on May 29, 2011

1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi there,
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.

Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.

Here's a link to this great service

Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

2 Answers

Acer-E1-510. Why is screen blank and system reboots but nothing?

remove the battery and replace it and try again if that does not work it could be you boot files are damaged and you will need to do a system restore

Feb 20, 2016 | Computers & Internet

1 Answer

My Asus laptop's screen is blank and stays blank.

You might try a hard boot, hold power button 5 sec. then as it reboots use one of the function keys to get into the bios. Usually F2 or F8 or F12. Start in safe mode then check you resolution setting and make sure you video card drivers are up to date. Good luck.

Apr 07, 2013 | Computers & Internet

1 Answer

Gx620 boots up, then screen goes blank, reboot gives blank screen with cursor blinking. will boot with cd but still shuts down after a minute or two.

Remove the battery and open the case. Look inside the computer with a flashlight to see if any of the capacitors are busted or leaking from corrosion. The capacitors look like little battery towers, but they are not as tall as the AA or AAA batteries.

If the capacitors are bad, your computer goes bunkers.

Apr 30, 2012 | Computers & Internet

1 Answer

My screen is black or blank. when I reboot the computer the word "DELL" shows on the screen but then it goes black again. I shut down and rebooted several times with no luck.

boot files missing run a OS repair with OS disc recover and backup your data then do a proper clean OS installation to replace all kernel32 and boot sectors on boot drive

Nov 23, 2010 | Dell Vostro 1500 Notebook

1 Answer

I have a samtron 74v and upon booting up the screen stays black and a message flashing across my screen says "no optimum mode, recomended 1280 x 1024 : 60hz" but how can i change the resolution and...

Running XP? Boot the PC in safe mode (hit F8 key while PC is booting up and select safe mode), then set the video resoltuion to 640 x 480, reboot into regular boot up, reset the video resolution to 1280 x 1024 @ 60Hz.

Mar 19, 2010 | Samtron 74V 17" LCD Monitor

1 Answer

Boot up says windows incorrectly shut down~ was

Run your install disc and re-install the OS.

Oct 26, 2009 | Dell Inspiron 1525 Notebook

1 Answer

I can't get the screen to turn on.

If you see something during reboot it's probably a video driver issue. Hold down power key till the pc shuts off, turn back on, keep pressing F8 till you get a boot menu. Pick Safe Mode. Once back into the desktop, see if you can either rollback your system or update your driver.

Mar 31, 2009 | Sony Computers & Internet

4 Answers

Gateway w350a when turned on wont get past the black screen

gateway w350a T-series HDMI power on but screen stays blank...Its just a black screen. Is there a fix for this?

Mar 31, 2009 | Gateway M305CRV Notebook

1 Answer

On Pwr up logo appears then LCD returns to stanby Black screen

I will assume the monitor is staying on during the boot process all the way until Windows loads.
If that is the case, then...
  • Start the computer
  • wait until the initial bios/logo screens for your motherboard go away.
  • Press F8 to get the Windows recovery boot menu
  • If you see the Windows Logo you would normally see then press rest and try again.
  • In the recovery screen, select SAFE MODE
  • Boot into Windows and uninstall your video card.
  • Reboot the computer the normal way through the start menu.
  • When your PC starts back up it should then reinstall the video card, and set itself automatically back to 60khz as default.
Let me know how you go =)

Jan 20, 2008 | BenQ FP71E 17" LCD Monitor

2 Answers

Laptop boots up intermittently or screen freezes

basing on the information you have given here are the possible solutions:
remove any external device connected to your system (printer, external hard drive and others) if removing this does not work and still gets a blank screen with blinking cursor try to go to safe mode with networking. if successful try to download the driver for your video adapter.

when you try to start the computer , do get anything on the screen like a logo? when does the blank screen occurs, is it during the turning ON of the computer or during the windows xp logo appears on the screen?

a blank screen could be caused by the following: defective video adapter, corrupted video driver, defective memory, unknown device causing the issue like the hard drive, optical drive or other peripheral installed inside the computer.

try also using an external monitor

Sep 19, 2007 | Toshiba Satelite 5205-S505 Notebook

Not finding what you are looking for?
HP Pavilion dv9310us Notebook Logo

339 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Computers & Internet Experts

Les Dickinson
Les Dickinson

Level 3 Expert

18424 Answers

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers


Level 3 Expert

538 Answers

Are you a HP Computer and Internet Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides