Question about Neato XV11 Vacuum

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My neato won't map, just does a small area and says it's finished. I tried shutting it down for a while but that's not working.

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  • Sallie Loy Jul 24, 2013

    My Neato flashes a message "My fan is stuck, please press start" and when I press start nothing happens except the error message comes up again....any suggestions?

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Make sure you have upgraded to software version 2.6:http://neatoroboticsupdates.com/

Joewww.joeramsay.ca

Posted on Feb 26, 2012

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My Neato XV-12 runs for only a few seconds and stop. The message says, please dust me off I cant see. I have dust and cleaned my neato and it still says the same thing. How do I fix this problem?


Hi Guys
I've fully dismantled my Neato XV-21 to locate the source of the "can't see" problem. (And also replaced a tight wheel Motor causing a "something is caught in my right wheel" message)
There several screws underneath the Neato XV-21 that must be undone to allow the top to be separated. A bit of a pain just to get into the visual sensor area. But not too hard with an electric screwdriver.
There is a Laser device & a Photo sensor mounted to a black plastic rotating wheel which is covered by a black cap with 2 holes in it. One hole for laser beam to exit & one to pick up return laser light return data. They are both rotated by a motor & pulley via a rubber "o" ring which could slip, break or get hairs caught in it.
These could be the source of problems. Once mine was cleaned & checked I had no more problems. Then the wheel motor got tight. Replacing the motor fixed the problem. This requires hoping the Motor Gear Box assembly out by poping the pivot shaft out of it's plastic holder. Then disconnect the spring & cable connector. But you bust be prepared to carefully remove the magnet off the motor shaft (vice & 2 flat blade screw drivers) then unsolder the small PCB at 2 points. With practice (twice) I can now replace a motor in 20-30 minutes.
Hope this Helps some Neato Users out there
Cheers
Trevor

neato-xv-12-runs-only-few-seconds-stop-qnpe3nojpvl4vx0tieerofmg-2-0.png Wheel Motors Here
Wheel and brush motor for Neato XV 11 XV 12 XV 14 XV 15 XV 21 XV Signature...

Apr 05, 2015 | Neato Robotics XV-12 Vacuum System - White

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How to fix the neato vacuum


It's a great design BUT the weak point in the design is the quality of the 100uF electrolytic capacitors that they use on the main board. After 2-3 years these cause problems with the Neato not turning on (dim green lights only) and its vision gets worse so it has problems with eratic cleaning patterns and can't redock itself.

in this video we show show to fix all those issues by changing the main board capacitors. It's like new again now! See it redocking itself late on in the video, it is about 50ft away in another room and comes back for charging!

Here is a video showing a quick temporary fix and the full fix showing the change of all the electrolytic capacitors.

on Nov 25, 2015 | Neato XV-21 Pet & Allergy Automatic Vacuum...

1 Answer

Neato won't charge


Hi, it's Jeremy from Crucial Vacuum.

Try charging your Neato vacuum directly with the plug. If you take apart the dock you will find the plug inside. Plug that plug directly into Neato and charge the Neato until its light is green. If your Neato's Battery charges and it works ok, reassemble the base with the charger making sure that the plug you plugged into your Neato is plugged FIRMLY into its connector inside the base.

You can purchase direct your replacement Neato parts from Crucial Vacuum with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

http://www.crucialvacuum.com/catalogsearch/result/?q=neato&order=relevance&dir=desc

I hope this was helpful. If you would like further assistance, please feel free to give us a call at 877.750.9239. We have helpful and friendly customer care representatives on the line ready to assist you.

Jeremy Lerner
Crucial Vacuum Customer Care
http://www.crucialvacuum.com

Aug 05, 2014 | Neato Vacuums

2 Answers

Neato vacuum display will not come on.


Here is a video showing a quick temporary fix and the full fix showing the change of all the electrolytic capacitors.

Jul 04, 2014 | Neato XV11 Vacuum

2 Answers

My neato keep asking "put in my dirty bag"


Neato's dustbin, when inserted into the recess, makes contact with a switch that indicates that the dustbin is in place. First, ensure that when you insert the dustbin, you press down FIRMLY to make sure it's all the way in. You should hear it "click" into position.

If you hear the click, but it still isn't working without errors, it may be that the dustbin is not pressing down on the switch with sufficient force. The easiest fix for this problem is to tape a small piece of paper to the switch (to add some "height") so the switch will make better contact with the dustbin.

Finally, if neither of these methods works, it may signal a faulty switch in the dustbin receptacle. If the switch is faulty, you'll need to have the Neato serviced.

Jun 04, 2014 | Neato XV11 Vacuum

2 Answers

Neato seems to have died but the green light is on


Mine was doing same thing. was working flipped upside down to replace the rubber blades then nothing.Display dark only it has green led around orange button. Unplugging batteries didn't help.pressing buttons nothing. holding buttons down nothing. Found this on another site. Connect the vac to your computer and place it on charger at same time. Press and hold the orange button for about 10 sec. or so. it should turn of the LED then let up and repress button. vac should then reboot. Unplug computer. Wouldn't hurt at this time to tell it you put in "New Batteries" but first remove any scheduled cleaning days to clear its memory. After doing the New battery, reset the schedule and let it charge. After that it maybe a good time to check your program version and update it from the Neato web site to the newest update. The newest update does wonders for the battery run time issues.

Feb 07, 2014 | Neato XV11 Vacuum

1 Answer

Neato vacum powers up but immediately shuts down and flashes the "debris caught in brushes". I have taken the brush out and cleaned it but it still does the same thing.


Hi thanks for giving me the opportunity to assist yu. I know these little ones can sometimes be a real pain. I wonder at times if the "Coolness" factor is really worth it...Then I see it just doing its thing without me being there and Im like "Heck Yeah its worth it!" I know on my Zoomba unit under the brush you should find several differnt sensors. They kind of look like masking tape! Make sure they are clean. If not they will cause your unit to continuously shut down because it thinks it full!. Give it a try. Thanks.

Oct 16, 2013 | Neato XV11 Vacuum

2 Answers

Neato vacumm won't turn on


Here is a video showing a quick temporary fix and the full fix showing the change of all the electrolytic capacitors.

Apr 17, 2013 | Neato Vacuums

1 Answer

My new neato vaccum says charging for two days


When I first saw the Neato advertise it was designed for, but not only, pet fur. I did my due diligence and discovered they DO have a problem with QC. While they seemed more then willing to exchange the units, but alas, to me that's shutting the barn door after the horse got out. It's really just an after the fact, band aid.


Most people familiar with electronics will agree when you put a ni-cad or nmh in service it's best to give it a long charge. However two days would, by most, be considered an indication of a problem. If you have the knowledge and handy skills you could remove the battery (easy), check voltage clean the contacts and using a bulb, motor, or most any other "load". run it down then try charging again. IMHO however more then likely their is a problem with either the charger or, more likely, the charging components within the unit. I've heard most exchange units are used, repaired and shipped out. I'm not a fan of reconditioned items, to often whatever caused them to be returned reappears. When something is intermitten fault isolationg can be nearly inpossible. Needless to say you have past the point of returning so the only option is the exchange route.

Good luck!!!

Jan 20, 2013 | Neato XV11 Vacuum

1 Answer

Using neato in a new home. It doesn't seem to be mapping properly and won't di the whole room.


Make sure you have updated the on-board software to the latest version, 2.6.
http://neatoroboticsupdates.com/

Joe www.joeramsay.ca

May 29, 2011 | Neato XV11 Vacuum

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