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Carnt log into xbox live - Home

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Check your internet connection. If problem persists, try restarting your xbox

Posted on May 29, 2011

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Hello Israel,
I'll gladly help you.
First step, do you have an ACTIVE subscription plan to xbox live GOLD? An xbox live gold account isn't free, it has to be renewed when your subscription plan expires. Make sure you check this out first and foremost.
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I have xbox live but cant update it.


The new update for xbox 360's launch of Kinect is causing problems. I fixed mine by going into System Settings, Network settings, then running a test on xbox live. Initiating the test logs your profile out then runs a network test. The test completed with no problems and then asked me if I wanted to update again. Without logging back into my profile I clicked OK and the update ran without a hitch. I think the solution lies in the fact that my profile was logged out and from what I have seen, the only way to connect to xbox live without a profile being logged in is with a network test. Once you connect to xbox live it senses that you don't have the update and asks you again, this time without a profile logged in and you are able to do it.

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I fixed mine by going into System Settings, Network settings, then running a test on xbox live. Initiating the test logs your profile out then runs a network test. The test completed with no problems and then asked me if I wanted to update again. Without logging back into my profile I clicked OK and the update ran without a hitch. I think the solution lies in the fact that my profile was logged out and from what I have seen, the only way to connect to xbox live without a profile being logged in is with a network test. Once you connect to xbox live it senses that you don't have the update and asks you again, this time without a profile logged in and you are able to do it.

Nov 01, 2010 | Microsoft Xbox 360 Console

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It wont let me download the update


The new update for the launch of Kinect is causing problems. I fixed mine by going into System Settings, Network settings, then running a test on xbox live. Initiating the test logs your profile out then runs a network test. The test completed with no problems and then asked me if I wanted to update again. Without logging back into my profile I clicked OK and the update ran without a hitch. I think the solution lies in the fact that my profile was logged out and from what I have seen, the only way to connect to xbox live without a profile being logged in is with a network test. Once you connect to xbox live it senses that you don't have the update and asks you again, this time without a profile logged in and you are able to do it.

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if it was a few days ago about the time right after the release of Call of Duty 4 Modern Warfare, then their were so many people online playing that it crashed Xbox's servers.

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If you still remember the windows live id on the account, i can help you, but we need to use Live chat so that i can assist you.

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It will sign into EA's online service automatically with your Xbox Live account. This applies to all games that sign into an EA server.

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What message are you getting when you select "Connect to XBox Live"?

If it fails, please go to your System tab, select Network Settings, and run the XBox live test. We need to know where it is hanging up when trying to connect. Thanks!

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