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Hi. My computer says I ejected my WD My Passport external drive but it was not properly ejected. How can I fix this. I need all my thesis files but computer can read the external drive! Help please!

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Try to test your WD Ext HDD to a different computer and check if you will get the same problem.

If the same problem persist try to use a different cable for your WD Ext HDD.

If still fails kindly ask the store where you bought the WD Ext HDD on how to retrieve your files and have WD EXT HDD replaced?

If your WD Ext HDD works to a different computer then update the BIOS and Chipset of the computer where your WD Ext HDD connected previously.

Hope this helps.

Posted on May 29, 2011

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  • 328 Answers

Unplug your usb external drive restart PC plug usb external drive it will work
dont worry there is nothing wrong it will work and your data will be on it

Posted on May 29, 2011

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Posted on Jan 02, 2017

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1 Answer

My WD My Passport external Hard Drive ! TB formatted for Mac is not reading my files


A Windows PC computer will not read files on the WD hard drive that has been formatted on a MAC.
The fix.
Copy your photos onto the MAC computer then remove the WD hard drive and connect it to your Windows PC and format the WD hard drive in FAT32 file system.
After formatting has been completed remove the WD hard disk and connect it to the MAC computer. The MAC can read and write to a Windows FAT32 formated hard disk. You can now copy the photos from the MAC to the WD hard disk. When copying is complete, remove the WD hard drive and connect the WD hard drive to your Windows PC and you can now copy the photo from the WD hard disk to your Windows PC.

Mar 05, 2012 | Western Digital Passport WDXML800UE...

1 Answer

When i connect my passport the computer recognizes it,but then it ejects itself form my computer. sometimes the start screen appears, then it ejects itself. please help


An external storage-device has four major components:

* the USB cable

* the power-adapter

* the disk-drive inside the enclosure

* the USB-to-disk-drive adapter inside the enclosure.

One of these components has failed.

Try a different USB cable.

Try connecting to a different USB port on your computer.

Try connecting to a USB port on a different computer.

Take a "multi-meter" and measure both the voltage and amperage output from the AC adapter, and compare with the specifications on the label on the adapter.

Open the enclosure, and remove the disk-drive, and then connect it as a "slave" disk-drive in a desktop computer, to see if it works at all.

Purchase a new, compatible, disk-drive, and install it in the enclosure, to "revive" your external storage device.

Get the part-number and serial-number from the label on your disk-drive, and access the manufacturer's web-site, and use "check warranty status", to see if they will replace the device, at minimal cost to you.

Note that W.D. has a "Customer Loyalty" program -- you can buy a new W.D. device, through the W.D. web-site, at a significant discount.

There exist commercial "data recovery" services that can try to repair your device, just long-enough to rescue and copy your files. For example, see: https://services.seagate.com/index.aspx?lng=en-US for a "no data - no charge" guarantee.

Dec 25, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

Accidentally removed WD My Passport for Mac without ejecting first. All files are still there, but I get an error when trying to open them. How can I fix this. TONS of stuff I can't lose...


click start run type cmd then type chkdsk/f which will automatically fix any corrupt files on your hard drive then defragment your hard drive
good luck with this

Sep 11, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

My computer is not recognizing my Western Digital passport elite what do I do?


Have to check it in the Device Manager that the new device have been detected or not. It may happen that when the external HDD connects to the computer for the first time computer cannot detect it as it is not properly formatted in proper file-system. Open Computer Management and click on Disk Management and format the device correctly to operate.

Jun 21, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

I can not open my WD passport (1000 GB) external drive


you can't open it because this is a cause of viruses in your hardrive and your drive is infected i have this problem 2 weeks ago and fix it. open it from my computer right click go to manage and go to disk management open your drive from your WD. delete unrecognize files and hidden files.

Jul 10, 2009 | Computers & Internet

1 Answer

WD passport 320GB Can I use it as storage, not backup?


You can use it as storage if you would like. You can also delete files once they are put on the passport. When it is connected to the computer open my computer and it will be listed there. You can use it as storage by copying files into this way rather than syncing it. Syncing it could cause you to lose files.

Apr 29, 2009 | Western Digital Passport 320GB External...

1 Answer

WD Passport 250GB External cannot be recognized.


Go to BIOS (Press DEL or F2 to enter BIOS). Check if the Power state is in S1. Ensure that USB setting is in Hi-Speed.
Restart the computer and try using the device. this should fix. Let us know the result.
Thanx

Jan 16, 2009 | Western Digital Passport WDXML800UE...

1 Answer

Need help to locate Western Digital Passport 160GB External Drive


Could be a hard drive logic board issue since the computer bios recognizes the drive but the computer operating system does not. Not good.

Jun 25, 2017 | Western Digital Passport 160GB External...

1 Answer

Can I use my passport essential 2.0 to backup my work computer as well as my home computer?


You can use your WD Passport to sychronize data on multiple computers, you just need to set up the other computer name (e.g. "Work computer")using the software.

WARNING: Do not think that theyourWD Passport, using the WD Sync software, is a
backup drive; it is NOT !

As per the documentation with this device:
"synchronization software is intended to synchronize the data from a
computer to the drive (WD Passport) and SHOULD NOT be used as backup
software. To use this software properly, we advise that you do not wipe or
erase the data from the internal hard drive (computer) and resynchronize, as
this will cause the data that WD Sync stored to the Passport to be deleted."

This is why you are hearing so many people saying that they are deleting the
WD Sync software, reformatting, and using the WC Passport as a true backup
drive where you can actually see the files that you are backing up, rather
than a bunch of unrecognizable sync files that likely don't have all the files that you thought you "backed up".

Aug 03, 2008 | Western Digital Passport WDXML800UE...

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