Question about Dyson DC28 Animal Bagless Upright Vacuum

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Purchased the DC28 today. Used it on family room carpet then vacuumed furniture. Took nap. Upon return started to vacuum another area. When the roller is engaged, there is a rattling noise. Removed the bin, did not help. Took off the roller plate looking for debris, did not help. Any ideas?

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Hi there,

I'm sorry to hear you're having difficulties with your DC28. It's probably best if you get in touch with us directly so we can resolve this issue for you as quickly as possible.

You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Posted on Sep 28, 2011

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Hi Kathleen,
I'm sorry to hear you're having difficulties with your DC28. We'd appreciate the opportunity to run through some troubleshooting with you over the phone to help resolve this issue. You can call us on 1-866-693-9766 - or if you'd prefer, email your contact details to askdysonUS@dyson.com, and someone will be in touch as soon as possible to help.
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Hi there,

Sorry to hear your DC28 Animal is not picking up. To check everything is correct with your machine, please ensure the filters are clean, and the cleaner is free of blockages. This guide from the Support section of our website shows the easiest way to do this:

http://www.dyson.com/support/help.asp?article=1456&product=DC28-ANIMAL

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If you've checked the machine for obstructions and are still having problems with the performance, please get in touch with us free on 1866MYDYSON, or email askdysonUS@dyson.com , so we can provide further assistance.

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http://geeksquad.fixya.com/ThreadView.aspx?prdid=11557&thid=579274
How do I attach and use the shampooing attachment...
Posted by rottylvr on May 08, 2008
I have a Kirby Vacuum and Carpet Cleaner that I know how to use, all except the attachment that I am not sure about. I am not sure if it is a vacuuming attachment or can I attach it and use it to clean my couch, I do not have the user guide for my vacuum as I got it from my son's ex girlfriend in lieu of money she owed me. It looks like it should be used for shampooing things like stairs and furniture, but for the life of me I cannot figure it out! Can you please help me? Tell me how to attach it if it is supposed to be used to clean stairs and furniture or tell me where I can find the user guide to look at and see how to use it......Oh by the way I have a 160 pound rottweiler that tries to live on my furniture and my couch is in desperate need of cleaning, this is my only day off and I have spent all day cleaning carpets due to my dog and would love to clean my couch before returning to work and putting my dog in the back yard now that it is warm enough for him to be outside all day.
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Hello,
I would advise you to ALWAYS to FIRST UNPLUG YOUR VACUUM before beginning any service procedure. My suggestion is that you contact the Kirby Co in Cleveland listed below and they will instruct you either to down load a owner’s manual or they will mail one out to you, there might be a local Kirby dealer in your area that might have a manual as well. Also, there is a separate shampoo head that will be in the owner’s manual, you remove the vacuum head and bag assm and attach the shampoo head, make sure you use genuine Kirby shampoo for the carpet. So if you need further assistance, please feel free to contact your local vacuum cleaner dealer in your area or in the yellow pages, or contact the factory phone number or website to further assist you with your questions.

http://kirby.com/ Customer Service – United States & Canada 1-800-494-8586
Hours 8:00 am to 5:00 pm (EST) U.S. & Canada Fax # 1 (216) 529-6146
Mail To:
Consumer Relations
The Kirby Company
1920 West 114 Street
Cleveland, OH 44102
Thanks, Don the Vac Man
Go Ahead. Use Us.

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