Question about HP OfficeJet 7410 All-In-One InkJet Printer

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I have an HP 7410 with the error message "remove and check color cartridge." The circuit board behind the cartridge is not damaged, and the side-load spring is intact, so that's not the problem. I've cleaned the contacts on the cartridge and on the circuit board, unplugged the printer, and the message never clears, It first appeared between print jobs, so it was working fine. Any ideas?

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  • HP Master
  • 2,404 Answers

Sounds like the mainboard inside of the printer is bad.
Some things to verify this, make sure the cartridges that your using are original HP Cartridges and NOT 3rd party ones, even though 3rd party can work, its hit and miss and can cause sporadic problems.
If that doesn't fix it then try this troubleshooting step:
Reset process is........unplug power cable from the back of the unit, without turning it off, wait for about 10-15 secs & then while plugging in the power cable press & hold # key & the 3 key.....once u can see the unit powering on let the buttons go. Its important that you do the plugging in of the power cable while your holding these buttons on the printer........you will see a "partial reset" being displayed on the printer.
If that does not do the trick you can try the same with the # key & the 6 key on the printer. This is a semi full reset.

If u still get the error msg its a hardware issue with the printer & cannot be fixed with regular troubleshooting.

At that point unless the printer is under warranty I would replace it because parts aren't available for it.

Posted on May 28, 2011

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1 Answer

I was given an Officejet 7410 All-in-one and told 'Black ink is OK. Color not so good. When I turned it on (not connected to the computer, it's wireless.) I got the 'error Remove and check...


The cartridge u are using must be HP97 (color)...

As for the solution;

1. Open up the door (cartridge will be centered)

2. Unplug the power cord

3. Pull out the cartridge

4. Wipe out the cartridge circuit part with soft tissue or paper towel.

5. And put it back

6. Plug the power again.

If above method is not working, then it has to do with cartridge problem..
(circuit part may be short most likely, especially when you used competible or refilled cartridge)

For next time, try easier way to save your $$.
http://www.youtube.com/watch?v=ubmHgAtHUds



Jul 11, 2011 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

The error message, "remove and


Common failure of this model is the the tension spring popping loose from the side of the cartrige holder. This in turn will possibly rip or tear a hole in the encoder strip that the cartridge contacts seat to. HP says there is no fix, but I have had success repairing the same problem. You will need to remove the entire cartrige assembly (4 Torx screws) - I would recommend taking photos with your digital device for re-assembly reference. Verify damage, peal back carefully the encoderstrip, use a razor blade and carefully scrape the insulation just beyond the tear to expose a small areas of the contact lead wire that is damaged (Do this on the back of the encoderstrip only) Go to Radio Shack and purchase a circuit-writer pen, and use that to jump and repair your connection around the tare. This will need to dry for several hours. Reassemble-and GLUE this defective spring in place once and for all. Both cartriges have a spring and I would suggest you glue the other as well. My printer was out of warranty when I called HP - Needless to say this is a known defect, and was told to purchase another - This one is for HP "Your product was defective in the original design in the first place - As a former customer, I had to repair what you said was impossible. you guys are really slipping when it comes to hands on training" This printer has been in service since my repair of you design without any hassles.

Feb 16, 2011 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

I've received the error message: "Printer


Mostly, printer cartridge error occurs when the printer head is unable to identify the cartridge properly. And the basic reason behind this is that the cartridge is improperly attached. To reattach the cartridge, turn on the lid of the printer and then remove the cartridge from the printer head. Check the cartridge to make sure that there are no scratches or other damaged parts that can contribute to a printer cartridge error report. Take note that the cartridge should not be left open for more than 30 minutes; otherwise the ink will start to dry up and the cartridge will get clogged.

Dec 23, 2010 | HP Photosmart C4580 All-in-One InkJet...

1 Answer

Display has "remove and check


It seems simple enough, but this is one of the most effective ways of fixing printer cartridge error. Mostly, printer cartridge error occurs when the printer head is unable to identify the cartridge properly. And the basic reason behind this is that the cartridge is improperly attached.

To reattach the cartridge check the following steps :

turn on the lid of the printer and then remove the cartridge from the printer head.

Check the cartridge to make sure that there are no scratches or other damaged parts that can contribute to a printer cartridge error report.

Take note that the cartridge should not be left open for more than 30 minutes; otherwise the ink will start to dry up and the cartridge will get clogged.

Nov 11, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Error message says check color print cartridge. We've removed and reinstalled several times and the message is still there.


Remove the color cartridges and insure that the spring in not loose. Also look at the printer circuit in the back for pin holes.

Feb 01, 2010 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Error message says check color cartrigdge even


You did take the protective film off the new cartridge, correct?, could also be the contacts that recognize the cartridge ae dirty, also, try unplugging the power cord on the printer and plug back in to reset

Aug 22, 2009 | Office Equipment & Supplies

1 Answer

My HP Officejet 7410 xi is showing an error message that states "Remove and check color cartridge". I have tried replacing the old cartridge with two separate new ones and I still get the error message.


Apparently, there is a known problem with this printer series (7310 / 7410). When you replace the cartridge, there is a metal wire that keeps the cartridge in place. This wire comes away from the wall as you slide the cartridge in and makes a hole in the ribbon cable.

Unfortunately, there is not much that you can do, other than to contact HP. Hopefully, your printer is still under warranty.

Jun 15, 2009 | HP OfficeJet 7410 All-In-One InkJet...

3 Answers

Hp psc 2410xi photosmart all-in-one printer.


Here's what I found when this happend on my two 7410's. Take a look at where the ink cartridge slides into it's holder. Shine a flashlight on the circuit board at the rear. You will no doubt find it has a puncture in it that breaks the little tracer wires on the board. The culpret is the tension spring arm. It likely has come off it's base support and when that happens, and you install a new cartridge, the cartridge will push the tip of the tension wire g right into the circuit board. After you fix the circuit board, apply some silicone glue to the spring base mount to hold it in place.

Apr 16, 2008 | HP OfficeJet 7410 All-In-One InkJet...

1 Answer

Repeated error message


Very Simple, Probably...

Just remove the cartridge and see if the metal spring clip has broken away from the right wall. If it has, inspect the gold colored circuit board at the back of the cartridge bay...there is probably a hole or dent where the clip slammed into it.

If you have these symptoms, go to HP, and go to the chat support window, describe your problem, and they will send you a replacement printer.

It's exactly what I did.

Jan 16, 2008 | HP OfficeJet 7410 All-In-One InkJet...

4 Answers

HP Officejet 7410 All-In-One Printer


Try taping it. HP will not sell parts for that model. They are pretty stingy with inkjet/officejet parts. You can try HP.com and check for an exchange deal.

Aug 09, 2007 | HP OfficeJet 7410 All-In-One InkJet...

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