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Hi, I have a problem with skype I have latest version but when i click on icon it give message " Skype has encountered a problem and needs to close. We are sorry for the iconvenience. If you are in the middle east of something. Thw information you are working on might be lost. Please tell micosoft about this problem . send Error report dont send Please waiting for your answer Thanks

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Sir i think when you was installing your Skype you were running the messenger
uninstall Skype
restart computer download another Skype
install it when nothing is running on background like the msn or yahoo

Posted on May 28, 2011

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Posted on Jan 02, 2017

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Stop Skype from Crashing in Windows 8

it's detected in the different operating systems that it crashes while contacting with others via instant messages, webcams or microphones. In such circumstances, you have no need to get depressed, contacting Skype Customer service professionals you can eradicate this problem easily and efficiently. Here are some ways you can also follow up to solve the Skype crashing problems.
Fix #1: Repair Skype Installation
Sometimes, an inaccurate installation of the program can cause Skype to crash. So, follow up the procedure mentioned below to fix the Skype installation issues:
    1.Go to the 'Start' menu and then click the 'Search' box.
    2.Next, input the 'Control Panel' in the box, and click the 'Apps' icon.
    3.From the Results, Choose the 'Control Panel,' and then click the 'More Settings' button.
    4.Click on the 'Programs' icon and go to the 'Programs and Features.'
    5.Locate the Skype program and right-click on it. Choose the 'Uninstall' option.
    6.Click the 'Repair Option.' It will repair the installation file automatically. Fix #2: Re-enable the Skype Add-on in the Browser
    While installing the Skype program, its add-on is automatically installed in the web browser. Sometimes, issues with the plug-ins often cause Skype to freeze and crash. Here's how to re-enable the plug-in.
      1.Open your web browser and click the 'Menu' option.
      2.Choose the 'Tools' option, followed by the 'Extensions.'
      3.Locate the Skype icon, and deselect the 'Enabled' checkbox.
      4.Re-open your browser program. Again, repeat the same process and go to the Check box for Skype.
      5.Next, select the 'Enabled' checkbox. Fix #3: Update Audio/Video Drivers
      Sometimes, out-of-date graphic drivers can encounter various issues with Skype. So, update the audio and video drivers of your system with the latest version that you can download from the manufacturer's site. Here, you will find the updated version, choose the compatible one and follow up the instructions to install them. At such time, you can seek the help of either Skype technicians or Microsoft support professionals.
      Fix #4: Optimize Registry
      Whenever you reinstall and uninstall a program, Windows registry is up-to-date about it. Although, a registry is interrupted when irregular activities are outdone in the operating system. So, download and install a registry cleaner for Windows 8 that will let you clear out several registry issues on your PC. It will clean the registry of your program automatically.
      Fix #5: Install Latest Direct X
      If your Skype program is running slowly or often crashing or freezing, then download and install the new version of the Microsoft Direct X to fix the issue and boost up the Skype performance effectively.
      Fix #6: Check your Antivirus Software
      It's possible that the virus can attack your PC from any open source. Additionally, it critically influences the system performance and slows it down. At such time, your Skype program also gets infected by it. So, install trustworthy security software to scan your computer and detect/remove the threatening programs. Also, ensure that your security program isn't blocking the Skype from working. If it's, then seek the help for it to detect the cause and fix the issue instantly.


on Jan 10, 2017 | Miscellaneous

1 Answer

I have a Mac PowerBook G4 Version 10.5.8 Laptop. After many positive reviews found on I determined that the "Logitech Quickcam 3000 for Business works right out of the box for Mac 10.5.8. ...


Welcome to Fixya. This is a known issue with the latest version of Skype. The latest version of Skype won't run on Mac pc so you need to download the older version of skype. Please uninstall the Skype program on on you Mac and download the older version on the link below.

You cannot open the application Skype because it is not supported on this architecture is an error caused by Skype and not by the webcam.

Old Skype Download

If you have questions please let me know. Thanks for using Fixya

May 06, 2011 | Computers & Internet

1 Answer

Havedid sound check that is ok. now how skype on phone doing echo sound how do to home page the about me etc i know nothing about skype help

Skype has great information in their help files which include step-step user guides. Below is a link for people who are new to Skype:

1. If you have the latest version of Skype ( you can check this by going to Help(on the right hand side of the menu bar ) (click on it after you sign in to Skype) You will see a window with 4 tabs, Skype Home, Profile, Facebook, and Give Feedback (to the right of where your contacts are shown) If you do not see this after signing in to Skype, you need to update to the latest version

2. Then go to About Skype. If you don't have the latest version, under Help>Check for updates. Click on it and upgrade to the latest version.

3. To update your profile with your information, you need to click on the Profile Tab. Then select edit. Then click on the blue links to add numbers, email addresses etc.

Apr 20, 2011 | Skype IM

1 Answer

I have used skype before quite successfully but lately I encountered some viruses on my laptop. I managed to solve that but since then certain programs will not open. I do not get any error messages and no...

All these programs vere infected with a virus,includind skype and thats why they wont start...only way to solve it is to reinstal all these program and download a new skype.

Apr 17, 2011 | Computers & Internet

1 Answer

Each call I make within 3-5 mins a message from skype says Skype has encountered a problem & needs to close" and then it closes my line

Hey there! I have the same problems, sometimes! Well, what you should do is:
If you have a Mac:
  1. Click on 'Finder'
  2. Click on 'Applications' on the left
  3. Find the Skype Icon
  4. Drag it to the trash
  5. Empty trash can
  6. Then, go to and re-install the version or new version (if available)
If you have a PC:
  1. Click on Start
  2. Go to Control Panel
  3. Click on 'Add/Remove Program
  4. Remove Skype
  5. Then, go to and re-install the version or new version (if available)
I hope I helped you & that this was helpful at most! Let me know & Don't forget to rate! :)

Jan 14, 2011 | Skype IM

1 Answer

When I downloaded skype this message showed up. "failed to get proc address for D3DPERF_SetOptions (d3d9.dll)" How do i fix it?

Try this website, click the dowload latest version to download the skype program. If still doesn't work you have to contact your internet service provider because they are the one who can fix regarding with that matter. Have a nice day!

Jan 11, 2011 | Computers & Internet

1 Answer

Have not used my skype app for a few weeks, but when I received a call this afternoon I discovered that I couls not get the skype connection. My question is: what happened and how do I restore it.

Much better if you uninstall and install the latest version of skype. Click this link SKYPE and click download latest version and install.

Please rate me

Nov 18, 2010 | Skype IM

1 Answer

My webcam does not function anymore when i use my skype i dont have an image

Please check if the webcam is detected in the device manager, if yes then follow the step's below. Skype To set up and use your webcam in Skype, follow the steps below. Be sure to upgrade to the latest version of Skype from .
  1. Log into Skype.
  2. Double-click a user also logged into Skype from your Contact List to begin an instant message.
  3. Click the Check settings icon to set up your microphone, speakers, and webcam.
  4. NOTE: Sometimes, Skype does not recognize the HP default microphone. If the microphone is not working, go to Device Manager and select the Integrated Microphone Array .
  5. Click the Video Call icon to begin a video chat.
  6. c02043525.jpg
  7. An invitation will be sent to the other user. To start the webcam, the other user must click Answer . A video image will display in the instant message.
  8. If the other user wishes to share their webcam with you, they will need to click their Video call icon, and you will need to accept their invitation when prompted.
  9. To end the video chat, click the red telephone icon c02035254.jpg .

Jun 13, 2010 | HP Hewlett Packard Pavilion dv6626us PC...

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