How do you open front panel on miele w864 to clean out drain pipe to uper right hand side of drum i belive this has a sensor that detects when blocked and once clear machine will work ok , drain pump is working

Hi dear. Open the door. There should be 1 or 3 10mm bolts around door gasket remove them. Where soap dispenser Top LHS 3 T10 screws,remove them. Open Bottom LHS pin trap.Remove the drain hose from the cover and right underneath it, there is a clip. You need to push it down to open front panel from left to right. Then you can access it. Thanks.

The Miele W864 model will flash a warning light and will refuse to spin when it considers its load to be unstable....What I mean is... if you put a blanket in it and the blanket is on one side of the drum, the computer decides that if the machine spins, the centre fugal force or whatever they call it, the weight of the thing inside, will make the machine move about dangerously and will therefore not spin... its a safety feature. My spelling is shocking... I will look at the manual. Which says the load is unstable... more or less... waterlogged garments, like blankets can do this.... I normally just fill it with towels, and wash twice or three times because I wont get a good wash when overloaded.xx

Providing the motor is okay then yes could be the belt...if so you will find that the drum turns by hand no problem with ease........In which case order new belt....

Hi,

There is a very useful video here that demonstrates the process for changing the seal on a front loading machine. Additional instructions for Miele are also included.

Click here to view and then click play to see video tutorial

As to the process for replacement door seals - this is generally the same for all Miele frontloaders and the instructions I have included below are generic for Miele and should also apply to your model;

1. Open the machine door.
2. Turn the main power off and unplug the machine from the wall.
3. Completely remove the powder dispenser drawer. There is a small button at the rear of the dispenser which you need to depress to remove it fully. Once you have withdrawn the drawer to its stop position you should see it.
4. Undo and remove the 3 x hexagonal head bolts surrounding the door seal. Note these bolts actually secure the front panel to the machine chassis. They do not retain the door seal.

5. Now look inside the powder dispenser drawer where you removed the actual drawer earlier. In the lower left hand corner you should see a recessed philips head screw. Undo and remove that screw.
6. Locate the underside of the front panel right at the bottom. About an inch or so in from the left hand edge you should see a spring loaded clip which located within a slot on the underside of the front panel. Using a flat bladed screwdriver, you need to carefully lever the spring clip open whilst gently pulling the whole front panel from the left side. It should pop out for you.

7. Open the pump access door lower on the left hand side of the front panel and unclip the drain tube from its plastic retaining clip.
8. Now carefully swing open the whole front panel. It is hinged on the right hand side.

9. Unseat the rubber door seal from around the door opening area so that the seal falls inside the machine.
10. There is a thin steel band holding the door seal in place around the drum. On the right hand side there is a tensioning screw for the band. With a flat bladed screwdriver undo this completely and remove the screw Retain this as you will need it later.

11. Extend the steel band and remove it.

12. Remove the old seal completely.
13. Reassembly is the reverse of removal. Ensure you have fitted the new seal correctly back. There is a lip on the seal and this has to go over the lip on the drum. Remember, the seal goes on the outside of the drum. Ensure the 'tag' is at the 12 o'clock position.

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Hello mc2739,
It's been awhile for me since I have done this so I searched on the internet and found the following. The instructions are pretty detailed. You may want to contact Miele if any problems

1. Open the machine door.
2. Turn the main power off and unplug the machine from the wall.
3. Completely remove the powder dispenser drawer (it will come out so far (and stop), then there is a small button at the rear of the dispenser which you need to depress to remove it fully, you'll see this button once you've withdrawn the drawer to its stop position.
5. Undo and remove the 3 x hexagonal head bolts surrounding the door seal (they are at approximately the 2, 6 and 10 o'clock positions). Note these bolts actually secure the front panel to the machine chassis, they do not retain the door seal. Don't worry the front will not drop off.
6. Now look at the aperture of the powder dispenser drawer (you have of course removed the actual drawer earlier). Locate the lower left hand corner of the aperture, and you'll see a recessed philips head screw in a hole. Undo and remove that screw.
7. Now, you'll need to get on your hands and knees. You DO NOT need to tilt, or lift up the washing machine to do the next bit. Locate the underside of the front panel right at the bottom. You'll notice that it sticks out about half an inch or so and is proud of what I would call the kick plate which extends right down to the floor. You need to look on the underside of the front panel, about an inch or so in from the left hand edge. There you will see a spring loaded clip which when closed is located within a slot on the underside of the front panel. Using a flat bladed screwdriver, you need to carefully lever the spring clip open whilst gently pulling the whole front panel (from the left side) ajar. It will just suddenly pop out once you've done it.
8. Open the pump access door lower left hand side of the front panel) and unclip the drain tube from its plastic retaining clip.
9. Now carefully swing open the whole front panel, it opens like a door (hinged on the right hand side). It might be a little stiff as there are a whost of leads attached to it, but it is designed to open fully (with the leads attached) to about 90 degrees.
10. Next, unseat the rubber door seal from around the door opening area (on the chassis, not the front panel, obvioulsy), so that the seal the flops away from the chassis and lies just inside the machine.
11. You will notice that there is a thin steel band holding the door seal in place around the drum. On the right hand side (at about the 3 o'clock position), you'ss see a tensioning screw for the band. With a flat bladed screwdriver undo this completely and remove the screw (it is accessible from above with a long screwdriver). Be aware that there is 1 x washer and 1 x 'nut' type fitting that will fall out when you remove the screw. Locate these and retain them for later.
12. Now extend the steel band to its maximum opening (by moving the 2 x lugs apart where the now removed screw was).
13. You can now remove the steel band. Then pull it out through the hole/door aperture in the chassis.
14. Locate the small rubber tag at about the 12 o'clock position where the seal is attached to the drum and tug it. The seal will then come away from the drum. Remove the old seal completely.
15. Using your new seal, place this correctly around the drum (there is a lip on the seal and this has to go over the lip on the drum. Remember, the seal goes on the OUTSIDE of the drum. Ensure the 'tag' is at the 12 o'clock position.
16. Reassembly is then the reverse of removal.
17. Make sure that you do up the retaining steel band sufficiently and that you correctly locate the sela on the chassis front panel (there is a groove in the seal which will locate the seal in the aperture).
18. Finally, once you're done, put the machine through a few rinse cycles (where the water level is high) and look for leaks. If you have a leak, it is likely that your door seal has a rip/tear, or that it has not been correctly located around the drum - in which case you'll need to investigate.

it maybe choked out. just lay it down and see if there is any thing or thrust a heavy shower of water in the pipe.

I have exactly the same problem - what was the answer ? 

I have a W844 and the exact same fault occured. I traced it to badly worn brushes on the motor.